OOROO Auto - Technician Jobs in Tucson, AZ

About Us

OOROO Auto provides complete automotive repair service for most makes and models of vehicles. We opened our first shop in Oro Valley in May 2014 to enthusiastic response from the community as evidenced by our growth, reviews, and the numerous awards we've received. As an extension of the auto services we provide at our shops (also in Green Valley and Vail), OOROO’s mobile auto repair and maintenance service allows us to further fulfill our mission of delivering “the highest level of expertise, safety, care, and convenience.” OOROO Mobile fits into customers’ busy lifestyles by providing various auto repair and maintenance services at their home or work. OOROO's mobile service vans are fully equipped “shops on wheels” and mobile customers enjoy everything we’re known for in our shops—from honest and transparent pricing to exceptional and friendly customer service.

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Under The Hood

Is the shop heated? Air conditioned?

Our shops are kept cool with evaporative coolers during the summer, and heated in the winter with radiant heaters mounted from the ceiling and heaters in the bays. The break room is air conditioned as well.

What is the size of the team I’d be working with?

OOROO has 25 team members across three stores and a mobile operation. The size of your team will vary depending on which store or part of the business you work in, but it will range from 4-7, including technicians, store managers, and other team members.

What are the shop hours and what are the shift timeframes?

OOROO’s operating hours are Monday to Friday 7:30AM to 5:30PM. We value work-life balance, so all our shops are closed on Saturday and Sunday. Team members are expected to be present and ready for work by 7:15AM to attend the daily team huddle before opening.

What tools does the shop provide that are available for all technicians to use?

Although technicians are expected to have their own tools, each shop is equipped with scanners, computers, tablets for each tech, heavy equipment, and tools. Each shop also subscribes to multiple labor guides and technical support software.

What type of break room facility is provided?

Each shop has a comfortable, air-conditioned brake room, including a refrigerator, microwave, sink, and seating area––and always great snacks!

How many bays does your shop have?

Each shop is equipped with between 8-13 bays, including alignment racks.

How many repair orders do you average per month?

We average 400 ROs per month, in each part of the operation.

What is your parts ordering process?

Parts are ordered electronically or by phone several times a day by our experienced Service Managers or our Store Managers.

What is your policy on side work?

We allow technicians to work on their own personal vehicles or other passion projects outside of company hours, as long as that work doesn’t interfere with their productivity or efficiency during OOROO hours.

Are there any other unique features of the work environment worth noting?

Part of OOROO’s unique environment is to over communicate—with customers and among team members; more information is always better. There is an open-door policy between leadership and the rest of the team; each team member knows they can contact anyone from management or leadership at any time with issues, or ways to improve the operation. One example of more formal forums for communication are our daily morning huddles. Each morning starts with a huddle before our stores open to give management time to check in with each team member, look at the workflow for the day, and allow team members to bring up anything they need to. Leadership takes feedback from team members seriously and often implements team ideas. This has fostered a work environment where team members are inspired to actively participate in shaping OOROO culture and practices. Many of our best team members have been referred by current team members, with team members receive a $300 referral fee, half of which is paid upon hiring the candidate and the other half paid at the new hire’s 90-day introductory period.

Do you offer any skills training or continuing education opportunities?

One of our values is to continually advance team member knowledge and skills. We live out this value in a variety of ways. We train new technicians with a series of modules to ensure their technical ability and that they’re taught the “OOROO way.” We invest in the latest diagnostic equipment to more accurately and efficiently diagnose vehicle issues and so that our staff has access to the most advanced and up-to-date industry technology. Continued ASE and Factory Training (including off-site training) are encouraged and paid for by OOROO.

Can you describe opportunities for career growth at your business?

As OOROO grows, the opportunity for advancement continues to expand. We cultivate growth and development from within, encouraging our team members to explore different roles and communicate about their desired career paths. Opportunities are created when any team member shows initiative and dedication to learn new skills and take on new challenges.

Can you describe your performance review process?

We believe that the best feedback occurs on a regular in-the-moment basis, and that assessments of performance should never be surprises. Formal reviews are conducted on a periodic basis by the Store Managers and Director of Operations. The first review occurs at the 90-day mark, and with at least one formal review occurring during the year.

What type of safety training is required?

Providing a safe work environment for team members is a top priority for OOROO. Keeping the shop neat and clutter-free goes a long way in reducing injuries. Remove trip hazards, keep flammable and harmful fluids contained and monitored and use shop equipment with care and attention. Each team member is expected to obey safety rules and to exercise caution in all work activities. Any accidents that result in injury, regardless of how insignificant the injury may appear, are immediately reported and addressed.

Can you describe how Techs work with and mentor younger techs?

We strongly encourage collaboration and cross-training. Our team members are constantly teaching and mentoring each other and our management team often oversees our team members as they step up to fill gaps when someone is out sick or on vacation. This leads to a highly skilled and diversified team where each member is an expert in their role, with a broad understanding of other roles within our company.

How does your shop get involved with the local community?

OOROO works to be an active part of the Tucson Community. In appreciation of front-line health care workers in 2021, OOROO performed on-site mobile auto maintenance services for Tucson Medical Center team members at no charge for one month. We have also recently formed a partnership with United Way of Southern Arizona to contribute to the annual campaign, volunteer opportunities, and leadership roles. Each year we partner with our neighbors, friends, and family during the holiday season to help those in need with our Joyride Program, through the “OOROO CARES” initiative. Families who can’t afford needed car repair are nominated anonymously and we perform work on their vehicles for free. As an extension of our annual Joyride Program, we launched “OOROO Gives Back,” a program that donates gift certificates for car repair to those in need in our community. Our OOROO Ambassador connects with community-minded, mission-driven companies across Tucson to provide OOROO services for their employees.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We have worked with local high schools and Pima Community College to provide experience and learning opportunities.

Where do you see the shop in five years?

OOROO continues to grow, both on a per store basis, and in adding additional stores in Tucson and other markets.

Is there anything else you’d like to mention about career development and community?

Team success to us is measured in career fulfillment and opportunity as well as challenging ourselves to not only improve as professionals but also as human beings.

Do you have an application form and how long does it typically take to complete?

We post employment ads on our website, WrenchWay, Indeed, and Ziprecruiter. The application process should take up to 10 minutes.

Do you phone screen applicants before doing in-person interviews?

Yes, if the candidate appears to be a good match, we schedule a phone interview and then may invite the candidate for an in-person interview.

What do your in-person interviews entail?

In-person interviews include meeting with the Director of Operations, store management, and as a final step, the CEO of OOROO.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

We perform background checks and pull motor vehicle reports (with your authorization) prior to employment. New hires are made aware of our drug policy during onboarding (we don’t do drug screening prior to employment but all team members may be subject to random periodic drug testing).

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

Skills are discussed during the interview process and assessed during the 90-day introductory period.

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

After all in-person interviews are complete, you can expect to hear back from us within a week. If an offer is made, it is always contingent on receiving positive background checks and motor vehicle reports.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

Approximately 10 business days.

Is there anything else you’d like to mention about your hiring process?

Although of course job-related skills are an important factor in our decision to hire a candidate, assessing whether the candidate is a good cultural fit for OOROO is even more important. We will only hire candidates who we believe will care deeply about their fellow team members and the customers who we serve on a daily basis.

A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $60,000 - $100,000/year

We offer highly competitive pay and total compensation packages. Compensation is flat-rate and based on experience, skills, and certifications.

B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $42,000 - $60,000/year

We offer highly competitive pay and total compensation packages. Compensation is flat-rate and based on experience, skills, and certifications.

General Service Technician Pay Range: $35,000 - $45,000/year

We offer highly competitive pay and total compensation packages. Compensation is hourly, based on experience, skills, and certifications.

Health Insurance Offered
OOROO pays for 50% of the monthly costs for full-time team members’ premiums.
Dental Insurance Not Offered
Vision Insurance Not Offered
Retirement Plan Offered
Matching 401(k) up to 4%.
Sick Leave Offered
Paid Time Off (PTO) is an all-purpose time-off policy for all team members to use for vacation, illness or injury, and personal business. All team members accrue PTO from day one of employment and can begin using it after 90 days. New team members will accrue up to 10 PTO days in their first year.
Vacation Offered
Paid Time Off (PTO) is an all-purpose time-off policy for all team members to use for vacation, illness or injury, and personal business. All team members accrue PTO from day one of employment and can begin using it after 90 days. New team members will accrue up to 10 PTO days in their first year.
Paid Holidays Offered
We have 5 Paid Holidays - New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas.
ST / LT Disability Offered
Supplemental insurance includes critical illness, accident, cancer, and short-term and long-term disability. Premiums are paid 100% by team members.
Life Insurance Offered
Available through supplemental insurance policy.
Uniforms Offered
We provide uniforms through a local uniform service that includes laundering.
Other Offered
Team members and their immediate families are entitled to discounts on certain services and products (one vehicle per immediate family member). Parts and labor are offered at significant discounts. OOROO Offers reimbursement for registration and testing fees when ASE tests are passed, and certifications are obtained. Team members receive an additional $0.25/hour for every certification earned and a one-time $500 bonus for any team members who successfully earn their Master Technician certification. OOROO periodically offers paid trainings and continuing education. Lunches are often paid for and brought in for team members (multiple times per week).

Shop Talk

Meet Savannah Ellwood, our Community Ambassador at OOROO!

Love where you work and who you work with.

Love where you work and who you work with.

Meet Leroy, our Director of Operations at OOROO!

Hello from Lindsey, our Chief of Staff here at OOROO!