O'Connor Heavy Service - Technician Jobs in Augusta, ME

Top Shop for Technician Jobs in Augusta, ME

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  • tool room / warranty parts
  • tool room
  • tool room
  • tool room
  • pit bay
  • back parts
  • back parts
  • typical break time
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Under The Hood

Is the shop heated? Air conditioned?

Shop is heated.

What is the size of the team I’d be working with?

18 mechanics, 4 service advisors, 2 warranty admins, service manager

What are the shop hours and what are the shift timeframes?

Day shift = Mon -Fri 7:30am - 4:00pm night shift = Mon-Thu 4:00pm - 2:00am Each tech works one out of every 5 Saturdays 7:30am - 12:00 noon

What tools does the shop provide that are available for all technicians to use?

Each tech is issued a laptop to access OEM diagnostic steps and procedures. Company supplies scan tools for all lines that are serviced at O'Connor's. Specialty hard tools are provided in tool crib. Shop offers top of the line alignment equipment made by Hunter and new A/C machines for A/C service.

What type of break room facility is provided?

Small break room with refrigerator; most guys take a break at or near their bays or outside at picnic table.

How many bays does your shop have?

15

How many repair orders do you average per month?

500

What is your parts ordering process?

Techs work with service writers and back counter to order parts.

What is your policy on side work?

Techs can use bay's to work on their personal vehicles, on their own time, when/if bays are not being used.

Do you offer any skills training or continuing education opportunities?

We offer factory training for each of our 9 manufacturers. Each include both online and in person classes. Travel, lodging and expenses are paid for when needed for in person training.

Can you describe opportunities for career growth at your business?

O'Connor is a big company with multiple departments each representing opportunity for career growth. Mechanics can take factory training as far as they want to.

Can you describe your performance review process?

Manager's discretion; no less than once a year. We reward hard work and make sure everyone is working towards the same goals.

What type of safety training is required?

Once a year, basic chemical and equipment safety training.

Can you describe how Techs work with and mentor younger techs?

We all try to help each other in whatever way is needed. We consider ourselves a team and work together to accomplish our goal of providing exemplary customer service.

How does your shop get involved with the local community?

• The Windsor Fair https://windsorfair.com • The Boys and Girls Club of Kennebec Valley www.bgckv.org • The United Way of Kennebec Valley https://uwkv.org/Days-of-Caring • The Travis Mills Foundation’s Miles for Mills 5K www.milesformills.org • The KV YMCA’s Play for a Cause Golf Tournament and their Annual Auction https://kvymca.org/ • Erskine Academy’s Eagle Open Golf Tournament, • We also sponsor local youth sports programs.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

Not at this time

Where do you see the shop in five years?

Better trained, more efficient; continuing to provide our customers with the best experience possible

Do you have an application form and how long does it typically take to complete?

Yes, less than 10 minutes

Do you phone screen applicants before doing in-person interviews?

Most applicants start with a short phone call but it is not required. If you are in the area and want to stop in, the manager or shop foreman will meet with you, if they are available, anytime

What do your in-person interviews entail?

Question and answers, shop tour; basically a "get to know each other to see if we would be a good fit for each other

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

We perform background checks. No drug screen and no personality test.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

No skill assessment, just an employment physical.

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

1 week at the longest.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

This differs, but can be as short as a week or up to one month

Service Advisor
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $45,000 - $75,000/year ($21.63 - $36.06/hr)

Based on experience. Pay is hourly plus a month end incentive when goals are met.

Heavy Duty Diesel Technician Pay Range: $50,000 - $100,000/year ($24.04 - $48.08/hr)

Based on experience pay is hourly plus a month end incentive when goals are met Work responsibilities will include: Inspection and repair in general Engine and power train repair Hydraulic diagnostics and repair Electrical service and repair Excellent customer service

Health Insurance Offered
Group discount. Harvard Pilgrim Health Care.
Dental Insurance Offered
Group discount. Dental insurance offered.
Vision Insurance Offered
Group discount. Vision insurance offered.
Retirement Plan Offered
401(k) plan offered
Sick Leave Offered
Paid sick time and PTO
Vacation Offered
Paid vacation offered.
Paid Holidays Offered
Memorial Day, 4th of July, Labor Day; Thanksgiving Day; Christmas Day and 1/2 day on Christmas Eve, New Years Day
ST / LT Disability Offered
offered
Life Insurance Offered
offered
Uniforms Offered
Uniforms are provided
Other Not Offered

Shop Talk

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As a WrenchWay Top Shop, we are committed to promoting and improving technician careers!