North Coast Auto Mall of Cleveland - Technician Jobs in Parma, OH

About Us

We are a fun and fast-paced shop with a proven track record of success and growth. North Coast Auto Mall is one of the highest volume pre-owned dealerships in the market and our technicians are the driving force to make sure we continue to be a top performer. We have a strong team environment and challenge ourselves to do better every day.

Photos

Under The Hood

Is the shop heated? Air conditioned?

We have both Heat and A/C

What is the size of the team I’d be working with?

Our team consists of 8-10 technicians, 3 dedicated parts people, 2-3 service advisors, and a large team of valets to support and build service production

What are the shop hours and what are the shift timeframes?

Monday - Friday 8:00am/6:00pm Saturday- 8:00am/3:00pm We are open to creative schedules including but limited to, 4 12s, Tuesday through Saturday, as well as flexible or part-time schedules to accommodate team members who are still attending school.

What tools does the shop provide that are available for all technicians to use?

Top-of-the-line specialty tools, including a Snap-on Zeus full diagnostic station, auto diagnostic set-up. We also will purchase or partner with local parts stores and other industrial relations to obtain specialty tools as needed for the variety of makes we service

What type of break room facility is provided?

Simple break room/family size table, chairs, refrigerator, and microwave. Frequent company-provided lunches and we enjoy cook-out grilling in the summer months.

How many bays does your shop have?

We have 13 including an up-to-date alignment machine and our large building size offers tons of space for expansion as the team and volume of work continues to grow

How many repair orders do you average per month?

We average 400 – 80-90% of which is used car reconditioning, with the sales department being our current number 1 customer

What is your parts ordering process?

We keep a modest inventory of fast-moving parts and tires on-site. We have 3 dedicated parts reps who focus on quickly sourcing parts from a long list of business partners. Much of the maintenance and repair work being performed is supplied with quick hot-shot deliveries from local parts sources.

What is your policy on side work?

Our business model aims to keep technicians productive in full. Personal and immediate family members vehicles are considered on a case-by-case basis and at management's discretion

Are there any other unique features of the work environment worth noting?

Consistent, an abundance of work. Challenging and rewarding position by gaining experience with all makes all models. We are proud that we have been able to maintain through the pandemic with 0 closures and 0 layoffs in the shop. In fact, our tenured technicians averaged almost 60 flat-rate hours per week while other dealers and repair shops closed around us

Do you offer any skills training or continuing education opportunities?

We offer the Matrix program for our on boarding technicians and offer continued on site education.

Can you describe opportunities for career growth at your business?

Hard honest work will give many opportunities for advancement. It is common to see our technicians progress through the ranks by expanding on their skills and knowledge base and can often end up in team lead, shop foreman, and other management roles throughout our growing organization.

Can you describe your performance review process?

We strive to communicate individual feedback on a consistent and daily basis. More formal reviews can happen at 6- or 12-month intervals and review a variety of metrics including tech efficiency, attitude, attendance, and other key business focuses as required

What type of safety training is required?

Training provided by senior team members, as well as a dedicated third-party program that focuses just on health and safety. Training is completed online and sometimes in-person onsite. We strive for a safe and healthy workplace.

Can you describe how Techs work with and mentor younger techs?

learning new tech skill levels, showing new tech different methods to get stuff done correctly and in a timely matter

How does your shop get involved with the local community?

We consider our staff family, everyone gets involved. Entry-level staff is often paired with senior members in their position for on-the-job training. We encourage skill cross-training and full development/certification based on the individual's willingness and aptitude

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We work with local schools seeking job placement, our recruiting team often attends or hosts outreach events. We enjoy supporting and participating with advisory boards at local trade schools.

Where do you see the shop in five years?

We see a major renovation and shop expansion in our future. We see our successes supporting the overall company goal of continuing to grow in locations and look forward to how that expansion can open up team members' growth and development. We love to promote from within.

Is there anything else you’d like to mention about career development and community?

This dealership can help you make a job into a career! Knowledgeable, positive staff can help overcome any hurdles for the right candidate.

Do you have an application form and how long does it typically take to complete?

We have a paper app, and a online app through the website. It usually takes 10 to 15 minutes.

Do you phone screen applicants before doing in-person interviews?

Yes, sometimes we do ask questions over the phone before the in person interview.

What do your in-person interviews entail?

The candidate will go to the dealership, and meet with the Service Manager and or Manager for that position.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

We do background checks

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

No we do not

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

It can take anywhere from 5 days to 30 days.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

Anywhere from a few days to about 10 business days

Is there anything else you’d like to mention about your hiring process?

As soon as the pending process is finished; we get you set up with the very next orientation day as possible

A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $87,000 - $106,000/year

Hourly rate provided, displayed is the annual range

B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $68,000 - $87,000/year

Hourly rate provided, displayed is the annual range

C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $30,000 - $48,000/year

Hourly rate provided, displayed is the annual range

Lube Technician
Lube Technicians are entry level technicians that focus on routine maintenance such as oil changes, changing tires, and inspections.
Pay Range: $30,000 - $48,000/year

Hourly rate provided, displayed is the annual range

Service Advisor
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $68,000 - $72,000/year

Hourly rate provided, displayed is the annual range

Service Manager
Service Managers are responsible for management and overall health of the shop. Service Managers are typically focused on running an efficient shop that meets their financial goals. Other responsibilities can include staffing, performance evaluations, and financial analysis amongst many other responsibilities.
Pay Range: $80,000 - $120,000/year

Hourly rate provided, displayed is the annual range

Student Tech / Apprentice
Student technicians work on entry level tasks while completing their school programs.
Pay Range: $12 - $15/hour

Room to develop in all technical disciplines

Health Insurance Offered
Do we offer it – Medical, Dental, Vision – provided life insurance policy – optional additional life insurance, spousal insurance, child insurance – optional accident plan – optional short term disability When are they eligible – 1st of the month following their first full 30 days of employment how much of it do they get - varies Who is it through – Anthem/Lincoln How much does it cost - varies Any other special perks, details, or notes that will help attract talent Employee discounts etc. There will be a separate profile for each store, please advise if any locations offer unique benefits accordingly
Dental Insurance Offered
Do we offer – Medical, Dental, Vision – provided life insurance policy – optional additional life insurance, spousal insurance, child insurance – optional accident plan – optional short-term disability When are they eligible – 1st of the month following their first full 30 days of employment how much of it do they get - varies Who is it through – Anthem/Lincoln How much does it cost - varies Any other special perks, details, or notes that will help attract talent Employee discounts ect. There will be a separate profile for each store, please advise if any locations offer unique benefits accordingly
Vision Insurance Offered
Do we offer it – Medical, Dental, Vision – provided life insurance policy – optional additional life insurance, spousal insurance, child insurance – optional accident plan – optional short term disability When are they eligible – 1st of the month following their first full 30 days of employment how much of it do they get - varies Who is it through – Anthem/Lincoln How much does it cost - varies Any other special perks, details, or notes that will help attract talent Employee discounts ect. There will be a separate profile for each store, please advise if any locations offer unique benefits accordingly
Retirement Plan Offered
We now have a 401 K plan with a match from the company
Sick Leave Offered
After one year with the company
Vacation Offered
After one year with the company
Paid Holidays Offered
After 60 days with the company
ST / LT Disability Offered
Do we offer it – Medical, Dental, Vision – provided life insurance policy – optional additional life insurance, spousal insurance, child insurance – optional accident plan – optional short term disability When are they eligible – 1st of the month following their first full 30 days of employment how much of it do they get - varies Who is it through – Anthem/Lincoln How much does it cost - varies Any other special perks, details, or notes that will help attract talent Employee discounts ect. There will be a separate profile for each store, please advise if any locations offer unique benefits accordingly
Life Insurance Offered
Do we offer it – Medical, Dental, Vision – provided life insurance policy – optional additional life insurance, spousal insurance, child insurance – optional accident plan – optional short term disability When are they eligible – 1st of the month following their first full 30 days of employment how much of it do they get - varies Who is it through – Anthem/Lincoln How much does it cost - varies Any other special perks, details, or notes that will help attract talent Employee discounts ect. There will be a separate profile for each store, please advise if any locations offer unique benefits accordingly
Uniforms Offered
We order the uniforms on day one
Other Not Offered

Shop Talk

Meet Kyle, service manager at North Coast Auto Mall of Cleveland

Kyle discussing his management style and day to day at North Coast Auto Mall of Cleveland.

Kyle discussing career development and training at North Coast Auto Mall of Cleveland