North Coast Auto Mall of Akron - Technician Jobs in Akron, OH

Photos

Under The Hood

Is the shop heated? Air conditioned?

Heated yes. Air conditioned no.

What is the size of the team I’d be working with?

Currently we have 7 technicians and 1 lube technician.

What are the shop hours and what are the shift timeframes?

Monday - Friday 8:00-6:00 Saturday-9:00-6:00

What tools does the shop provide that are available for all technicians to use?

all specialty timing chain tools, scanners,ac machines.

What type of break room facility is provided?

Break room has table,refrigerator and microwave.

How many bays does your shop have?

16 bays and alignment rack.

How many repair orders do you average per month?

500-600

What is your parts ordering process?

We have a staffed parts department.

What is your policy on side work?

No side work permitted

Are there any other unique features of the work environment worth noting?

No

Do you offer any skills training or continuing education opportunities?

We offer the Matrix program for our on boarding technicians and offer continued on site education.

Can you describe opportunities for career growth at your business?

I believe in promotion within.Always assist in career growth and oportunities.

Can you describe your performance review process?

Performance and pay reviews scheduled yearly.

What type of safety training is required?

We provide safety training through the service department and outside comany KPA.

Can you describe how Techs work with and mentor younger techs?

We are team oriented, all the techs are willing to help others.

How does your shop get involved with the local community?

Currently no involvement.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We currently have a Lube tech who is attending trade school.

Where do you see the shop in five years?

Having been the Service manager the last 8 years I see continued growth continuing in the future.There are some very exciting plans to come in the near future.

Is there anything else you’d like to mention about career development and community?

Not currently

Do you have an application form and how long does it typically take to complete?

We have a paper app, and a online app through the website. It usually takes 10 to 15 minutes.

Do you phone screen applicants before doing in-person interviews?

Yes, sometimes we do ask questions over the phone before the in person interview.

What do your in-person interviews entail?

The candidate will go to the dealership, and meet with the Service Manager and or Manager for that position.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

We do background checks

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

No we do not

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

It can take anywhere from 5 days to 30 days.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

Varies on postion and applicant.

Is there anything else you’d like to mention about your hiring process?

No

A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $87,000 - $106,000/year

Hourly rate provided, displayed is the annual range

B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $68,000 - $87,000/year

Hourly rate provided, displayed is the annual range

C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $30,000 - $48,000/year

Hourly rate provided, displayed is the annual range

Lube Technician
Lube Technicians are entry level technicians that focus on routine maintenance such as oil changes, changing tires, and inspections.
Pay Range: $30,000 - $48,000/year

Hourly rate provided, displayed is the annual range

Service Advisor
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $68,000 - $72,000/year

Hourly rate provided, displayed is the annual range

Service Manager
Service Managers are responsible for management and overall health of the shop. Service Managers are typically focused on running an efficient shop that meets their financial goals. Other responsibilities can include staffing, performance evaluations, and financial analysis amongst many other responsibilities.
Pay Range: $80,000 - $120,000/year

Hourly rate provided, displayed is the annual range

Health Insurance Offered
Do we offer it – Medical, Dental, Vision – provided life insurance policy – optional additional life insurance, spousal insurance, child insurance – optional accident plan – optional short term disability When are they eligible – 1st of the month following their first full 30 days of employment how much of it do they get - varies Who is it through – Anthem/Lincoln How much does it cost - varies Any other special perks, details, or notes that will help attract talent Employee discounts etc. There will be a separate profile for each store, please advise if any locations offer unique benefits accordingly
Dental Insurance Offered
Do we offer – Medical, Dental, Vision – provided life insurance policy – optional additional life insurance, spousal insurance, child insurance – optional accident plan – optional short-term disability When are they eligible – 1st of the month following their first full 30 days of employment how much of it do they get - varies Who is it through – Anthem/Lincoln How much does it cost - varies Any other special perks, details, or notes that will help attract talent Employee discounts ect. There will be a separate profile for each store, please advise if any locations offer unique benefits accordingly
Vision Insurance Offered
Do we offer it – Medical, Dental, Vision – provided life insurance policy – optional additional life insurance, spousal insurance, child insurance – optional accident plan – optional short term disability When are they eligible – 1st of the month following their first full 30 days of employment how much of it do they get - varies Who is it through – Anthem/Lincoln How much does it cost - varies Any other special perks, details, or notes that will help attract talent Employee discounts ect. There will be a separate profile for each store, please advise if any locations offer unique benefits accordingly
Retirement Plan Offered
We now have a 401 K plan with a match from the company
Sick Leave Offered
After one year with the company
Vacation Offered
After one year with the company
Paid Holidays Offered
After 60 days with the company
ST / LT Disability Offered
Do we offer it – Medical, Dental, Vision – provided life insurance policy – optional additional life insurance, spousal insurance, child insurance – optional accident plan – optional short term disability When are they eligible – 1st of the month following their first full 30 days of employment how much of it do they get - varies Who is it through – Anthem/Lincoln How much does it cost - varies Any other special perks, details, or notes that will help attract talent Employee discounts ect. There will be a separate profile for each store, please advise if any locations offer unique benefits accordingly
Life Insurance Offered
Do we offer it – Medical, Dental, Vision – provided life insurance policy – optional additional life insurance, spousal insurance, child insurance – optional accident plan – optional short term disability When are they eligible – 1st of the month following their first full 30 days of employment how much of it do they get - varies Who is it through – Anthem/Lincoln How much does it cost - varies Any other special perks, details, or notes that will help attract talent Employee discounts ect. There will be a separate profile for each store, please advise if any locations offer unique benefits accordingly
Uniforms Offered
We order the uniforms on day one
Other Not Offered

Shop Talk

Open post

Check out this June shop update from our Assistant Service Manager, Chris!

Open post

Our Service Manager, Jim Brewer, talks about the mentorship process at our shop!