Mercedes-Benz of Little Rock - Technician Jobs in Little Rock, AR

Top Shop for Technician Jobs in Little Rock, AR

Photos

  • Mercedes-Benz of Little Rock shop photo
  • Service entrance
  • Service drive
  • Mercedes-Benz of Little Rock shop photo
  • Mercedes-Benz of Little Rock shop photo
  • Mercedes-Benz of Little Rock shop photo
  • Mercedes-Benz of Little Rock shop photo
  • Mercedes-Benz of Little Rock shop photo
  • Mercedes-Benz of Little Rock shop photo
  • Mercedes-Benz of Little Rock shop photo
  • Parts department

Under The Hood

Is the shop heated? Air conditioned?

Yes, it's climate controlled. Central air conditioning and gas fed radiant heat

What is the size of the team I’d be working with?

25 total service employees. 6 technicians 7 technician apprentice 4 express technicians 5 advisors 3 service concierge

What are the shop hours and what are the shift timeframes?

Monday - Friday 7:30am - 6:00pm Saturday 7:30am - 12:00pm one Saturday a Month

What tools does the shop provide that are available for all technicians to use?

Specialty Tools Provided, Multiple scan tools

What type of break room facility is provided?

Very nice breakroom with sink refrigerator and a microwave. Cleaned every night .

How many bays does your shop have?

25

How many repair orders do you average per month?

900 per month

What is your parts ordering process?

Paperless inspections written up by the tech, and sent to parts then sent to service advisors for approval. Once approve it goes back to parts and will be received as soon as possible for techs to finish repairs

What is your policy on side work?

All side work performed off the clock and off premises.

Do you offer any skills training or continuing education opportunities?

We provide on-the-job training with our foreman and factory training classes. This is all paid for by the dealership

Can you describe opportunities for career growth at your business?

With 5 local dealerships in our group, we have opportunities for growth. We love to promote from within. Through hard work, and a career path, we're motivated to help our technicians achieve their career goals

Can you describe your performance review process?

Yearly performance reviews. Discussion includes performance, communications, behavior, goals, and where we can help

What type of safety training is required?

BRIEF SAFETY VIDEO

Can you describe how Techs work with and mentor younger techs?

Mentors teach them the necessary skills to be successful. We have them work together for a set period before advancing to become a Technician. Mentors will be available to answer questions, and work side-by-side when time permits

How does your shop get involved with the local community?

Our local marketing director does all of our public relations

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

Yes the owners donate to local schools

Where do you see the shop in five years?

We strive to meet all of Mercedes's matrix systems. We're also always looking to put hard-working, good people around us to achieve company goals

Is there anything else you’d like to mention about career development and community?

Our Leadership is involved in employee's career progress and mental wellbeing

Do you have an application form and how long does it typically take to complete?

We have an online application process. It usually only takes a couple of minutes to fill out

Do you phone screen applicants before doing in-person interviews?

Yes, we do! More of a light gauge to see the candidate's interest level, and for them to tell me about themselves

What do your in-person interviews entail?

Usually the meeting includes the service manager, service director, and the shop foreman. We discuss the candidates' background, certifications, likes, dislikes, career paths, and what's the techs end goal

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

We perform background and drug screening before hire

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

No. Skill assessment is done through the interview process

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

1 to 2 days

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

2 weeks

A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $30.00 - $40.00/hour

Bi-weekly pay periods, flat-rate payscale depending on candidates' background, and certifications

B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $20.00 - $30.00/hour

Bi-weekly pay period, flat-rate payscale depending on candidates' background, and certifications

C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $16.00 - $20.00/hour

Bi weekly pay periods, flat-rate payscale depending on candidates' background, and certifications

Lube Technician
Lube Technicians are entry level technicians that focus on routine maintenance such as oil changes, changing tires, and inspections.
Pay Range: $16.00 - $18.00/hour

Bi-weekly pay periods, hourly paid position

Service Advisor
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $60.00 - $110.00/year

Bi-weekly pay periods, and commission check paid before the 15th of the month

Service Manager
Service Managers are responsible for management and overall health of the shop. Service Managers are typically focused on running an efficient shop that meets their financial goals. Other responsibilities can include staffing, performance evaluations, and financial analysis amongst many other responsibilities.
Pay Range: $150.00 - $240.00/year

Bi-weekly pay periods. Commission check paid by the 15th

Student Tech / Apprentice
Student technicians work on entry level tasks while completing their school programs.
Pay Range: $20.00 - $27.00/hour

Bi-weekly pay periods, hourly paid position

Health Insurance Offered
Health insurance is provided to full-time employees and coverage is through Arkansas BlueCross BlueShield/Health Advantage. You are eligible to participate the first month following 60 days of hire.
Dental Insurance Offered
Dental insurance is provided to full-time employees and coverage is through Delta Dental. You are eligible to participate the first month following 60 days of hire.
Vision Insurance Offered
Vision insurance is provided to full-time employees and coverage is through Delta Vision. You are eligible to participate the first month following 60 days of hire.
Retirement Plan Offered
We partner with Raymond James to provide employees with a financial advisor concerning 401(k) plan. You are eligible to participate the first month following 60days of hire.
Sick Leave Offered
Paid time off (PTO) provides eligible employees with paid time away from work that can be used for vacation, personal time, or sick time.
Vacation Offered
Paid time off (PTO) provides eligible employees with paid time away from work that can be used for vacation, personal time, or sick time.
Paid Holidays Offered
Winrock Automotive Group observes the following Holidays: New Year's Day Independence Day Labor Day Thanksgiving Christmas
ST / LT Disability Offered
Short-term and Long-term disability benefits are through OneAmerica.
Life Insurance Offered
5Star Life Insurance Company provides Group Term Life Insurance. Guaranteed issue amounts are approved for eligible employees.
Uniforms Offered
Uniforms are supplied by Cintas.
Other Not Offered
N/A

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