Mercedes-Benz of Elmbrook - Technician Jobs in Waukesha, WI

About Us

The International Autos Group is a family owned and operated group of dealerships. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. International Autos features the best of the world's import and domestic manufacturers. With an ever-changing selection, one is sure to find a vehicle that fits their list of wants and needs. The International Autos Group is one of the largest retailers of new and used vehicles in the Midwest. Because of this volume, customers can expect not only the finest of luxury selections, but also a volume-based price which may simply not be available at smaller, single location dealerships. Service customers can expect, and will receive, an excellent experience at all of our award-winning locations. Factory certified technicians, combined with an extensive on-site parts inventory, assure customers that the service their vehicle requires will be performed correctly, on time, the first time. Based upon the customer surveys from the manufacturers, customers' expectations are regularly met or exceeded. This is something we not only strive to do, but have come to live by. Each location also boasts beautiful customer lounges which include flat screen televisions, Wi-Fi and complimentary snacks and refreshments. We will do what we can to make your time with us enjoyable and convenient. And if it is not in stock, you can pretty much guarantee that it will be there in a matter of days upon request.

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Under The Hood

Is the shop heated? Air conditioned?

All shops are heated. A/C is being discussed.

What is the size of the team I’d be working with?

18 team members

What are the shop hours and what are the shift timeframes?

Shop hours are 8am - 5pm

What tools does the shop provide that are available for all technicians to use?

Mercedes Benz and Sprinter special tools. A/C Machines, scan tools, engine lifts, etc

What type of break room facility is provided?

Heated and A/C with tables, chairs, TV, microwave and vending

How many bays does your shop have?

25 bays with 2 alignment racks.

How many repair orders do you average per month?

520

What is your parts ordering process?

Electronic parts ordering por face to face if needed

What is your policy on side work?

Personal vehicles only as per company policy

Do you offer any skills training or continuing education opportunities?

We follow all manufacturer training guidelines and requirements and reimburse for all passed ASE classes.

Can you describe opportunities for career growth at your business?

Many of our Master Technicians started as apprentices, lube techs or even porters. When we have openings we always look from within and reward on skill, knowledge, production and aptitude.

Can you describe your performance review process?

We conduct performance reviews of our technicians formally twice a year, looking at a series of production metrics as well as employee happiness, teamwork and contribution to fellow employees and the company.

What type of safety training is required?

We follow all applicable safety procedures and guidlines.

Can you describe how Techs work with and mentor younger techs?

We offer mentorship training at several locations and have techs working at virtually all of our shops who benefitted from the guidance of a senior tech.

How does your shop get involved with the local community?

Our Group is involved with local colleges and high schools to encourage youth to join the technician workforce. We offer tours, charitable donations and often host community events for many different organizations throughout the Midwest.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We have attended many workshops and career days at the local high schools as well as given tours of our facilities to interested students. These tours involve question and answer sessions with service managers, technicians, and executive leadership.

Where do you see the shop in five years?

International Autos believes in brick and mortar and the advancement of our service departments through modern technology. As electric vehicles become more prevalent, our facilities will be equipped to handled them and our technicians will be trained to service them.

Do you have an application form and how long does it typically take to complete?

Yes, please go to our website at mbofelmbrook.com, go to the "About Us" tab and then "Open Positions." The process takes about 15-20 minutes.

Do you phone screen applicants before doing in-person interviews?

We can do either. Whichever works best for the applicant.

What do your in-person interviews entail?

We like to learn about the applicant work history, and learn more about them to determine if they would be a good fit.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

We ask you to authorize a background check and perform a drug screening.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

No

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

Within a week I like to have answer.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

Under 2 weeks

A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $60,000 - $100,000/year ($28.85 - $48.08/hr)

Flat Rate pay with 32 hour guarantee.

B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $40,000 - $60,000/year ($19.23 - $28.85/hr)

Flat Rate pay with 32 hour guarantee

Service Advisor
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $55,000 - $100,000/year

Salary with Bonus based on individual sales Parts & Service for Customer Pay, Warranty, and Internal

Health Insurance Offered
We offer several excellent package choices for technicians, with increased benefits with tenure.
Dental Insurance Offered
We offer several different nationally recognized dental plans.
Vision Insurance Offered
We offer a comprehensive vision package.
Retirement Plan Offered
Our Group offers a 401K plan with a company match.
Sick Leave Not Offered
Vacation Offered
We are aggressive with an excellent paid vacation package because our employee's time out of work is important to both them and us. We strive for our employees to enjoy a balanced lifestyle.
Paid Holidays Offered
Most recognized major holidays are paid time off.
ST / LT Disability Offered
Our Dealer Group partners with Aflac to offer this benefit.
Life Insurance Offered
Our Dealer Group partners with Aflac to offer this benefit.
Uniforms Offered
We offer uniforms for our technicians.
Other Not Offered

Shop Talk

Joe Chambers discusses the technician and managers/owners relationship at International Autos.