Mercedes-Benz of Austin - Technician Jobs in Austin, TX

About Us

Our Story Continental Automotive Group goes back half a century when Continental Cars, Inc. was incorporated in August of 1966. A lot of things have changed in the many years that have passed since then, but our dedication to quality vehicles, quality car service, and fair, competitive prices have remained the same. Today we own and operate multiple Austin car dealerships including Austin INFINITI, Austin Subaru, First Texas Honda, and Mercedes-Benz of Austin. We’re one of the only family-owned and operated dealerships left in the greater Austin area, and while we might have gotten bigger we’re happy to say we’ve kept the cordial, intimate feel of a family dealership going to this day. In addition to creating a more laid back atmosphere, we ensure our customers always get the service they deserve and the car right for their driving needs. With our roots planted firmly into the soil of Austin, we recognize the importance of giving back to our friends, family, and neighbors in the community. Our community involvement is deep and wide, and we’ve given back to a wide range of charitable events and organizations in the area. These include the Austin Children’s Shelter, the University of Texas, Meals on Wheels & More, the American Red Cross, the Autism Society, Boy Scouts of America, Lone Star Girl Scouts, the American Childhood Cancer Organization, and many more. Our Mission Our ultimate goal at CAG is simple, we call it TNT: Transformational Not Transactional. We foster an environment that leads to transformational actions and experiences for ourselves, our peers, and our clients. We achieve this through decisive actions to assist, resulting in positive outcomes, deeply rooted relationships, continuous growth, bonds of love and trust, scalable success, and life-changing experiences. Core Values These are the guiding principles of CAG and they help guide our day-to-day activities: - We do the things we say we are going to do - We encourage and support each other - We are committed to continuous growth Maintaining these foundational core values will help us to achieve our mission to be Transformational Not Transactional and we look forward to what lies ahead as we continue to reach for excellence.

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Under The Hood

Is the shop heated? Air conditioned?

We are in the process of updating our shop to have A/C. Stay tuned!

What is the size of the team I’d be working with?

6 - 7 technicians per team

What are the shop hours and what are the shift timeframes?

Service Hours - Mon - Fri: 7:00 AM - 6:00 PM - Sat: 8:00 AM - 6:00 PM - Sun: Closed Express Service Hours - Monday - Friday: 8:00 AM - 5:00 PM - Saturday: Closed - Sunday: Closed

What tools does the shop provide that are available for all technicians to use?

We offer jacks, lifts, tool boxes, parts washer, drill press, and MB specialty tools. For technicians in express there is also access to community tools.

What type of break room facility is provided?

We have multiple break rooms onsite, one specifically for techs and a general break room as well. We also offer a free full-service coffee bar available for employees with espresso machines, soft drinks, snacks, etc..

How many bays does your shop have?

We currently have 44 Lifts/stalls and will be at 72 with the opening of our new shop!

How many repair orders do you average per month?

We average slightly above 1200 RO's per month.

What is your parts ordering process?

Technicians submit estimates to advisors. Advisors either approve or decline repair. If the advisor approves the repair, the parts department gets notified then ordered.

What is your policy on side work?

Please check with our management team regarding our policy on side work.

Are there any other unique features of the work environment worth noting?

Continental Automotive Group has been rated by the Austin American Statesman as one of the top places to work in the greater Austin metro area in 2020! Continental Automotive Group has also been rated by Glassdoor as one of the top places to work in 2020!

Do you offer any skills training or continuing education opportunities?

CAG encourages and reimburses furthering education for technicians including ASE certifications, online modules, and technology and manufacturer training.

Can you describe opportunities for career growth at your business?

Paid training is only the start at CAG. Our wide range of dealerships offer various paths to grow through apprenticeships and express tech positions to Certified and Master technicians.

Can you describe your performance review process?

We have annual performance reviews where we can discuss techs’ strengths and opportunities for improvement in addition to discussing where they would like to grow in terms of their career path within our company.

What type of safety training is required?

We have a dedicated onsite safety and maintenance team and offer trainings on a regular basis.

Can you describe how Techs work with and mentor younger techs?

We have a great mentoring process that either begins in our tire department or through our express team. With either starting position you have the pleasure of being trained and instructed by one of our Dealer certified and master trained Team leaders. This will mold our young techs with the culture and foundation one requires to succeed.

How does your shop get involved with the local community?

From the people and pets of Austin, to the outdoor landscapes that we all enjoy, CAG is committed to positively impacting our local communities. Over the years, CAG has donated millions of dollars in support of bettering Texas communities. Apart from the monetary donations, many of the people who work to keep CAG a great place day-to-day also donate their time volunteering around town, too! We couldn’t be more proud of our teams of caring individuals here at CAG. Please feel free to read more on our community involvement! https://www.cagaustin.com/community-involvement/

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We are in the process of working with MB USA to create longstanding relationships with the local schools here in the area.

Where do you see the shop in five years?

We aim to give our techs all of the tools they need to be successful and continue growing and rising within the company. We hope in five years to maintain that goal of promoting our current techs while also bringing in a new generation of young techs for our team to mentor and encourage.

Is there anything else you’d like to mention about career development and community?

Mercedes-Benz of Austin has been awarded Best of the Best, Silver Laurel Level for 2021!

Do you have an application form and how long does it typically take to complete?

First things first, we want to get to know you better! The application is a great introduction for us to get to know more about your employment history and why CAG interests you. Our recommendation is to apply for one position that you feel best matches you. If you were to submit more than one application, our applicant tracking team will focus on whichever application was submitted first. We also like to recommend that you complete the application in one sitting. If you have any issues with submitting your application, you can always reach out to our application tracking team by emailing applications@cagaustin.com

Do you phone screen applicants before doing in-person interviews?

Once our applicant tracking team has an opportunity to review your application and believes you might be a match for that position, we want to speak with you one on one regarding your qualifications and career interests. Our structured phone interviews allow us to get to know more about your skills and what you are hoping to get out of this position. This is also a great opportunity for you to ask us any questions you might have about the hiring process, the job, or our company!

What do your in-person interviews entail?

Our next step would be a virtual or in person interview known as a Top Grade. In this structured interview, we use the same interview format for every applicant for every role at CAG. Our process is thorough, but it’s also meant to be informative and not only an opportunity for us to get to know you, but for you to see if this is a place that you can find yourself growing long-term. In this interview you will meet members of our HR team, as well as managers from the department you are applying with.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

All applicants are required to complete a set of pre-employment forms which include a drug test as well as obtaining a driving record. It’s important to note that for most positions at CAG, we do require at least one year of driving record history on file. We will also complete a background check and request for you to send us professional references that we can contact later in the process.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

One of the more unique things about our hiring process is our Cultural Fit Day! This step in the process has you coming into our dealerships and shadowing the position you are being considered for. You will get to meet your potential future team, our management, and spend a day in the life of this role. This is a chance for not only us to see how you fit into the position, but also for you to see if this is something you see yourself doing. The Cultural Fit Day is a paid day! Even if you or our team decides that this isn’t a fit for you, you will still be compensated.

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

After your Top Grade interview, you will receive an update from the applicant tracking team the following day. We aim to keep our applicants updated as quickly as possible whether or not we decide to proceed.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

Ultimately, our hiring process timeline boils down to the availability of our applicants and their references. Our goal is to conduct all interviews within the same week, but if there is any scheduling restriction we have to work with, we can be flexible to make sure our applicants are comfortable navigating through the hiring process with a timeline that works for them as well. At CAG, we are always looking for the right fit, not how quickly we can fill a position!

Is there anything else you’d like to mention about your hiring process?

Our hiring process, no matter what position, will always be the same for every individual applying to work at Continental Automotive Group.

Auto Service Express Technician Mercedes-Benz of Austin Pay Range: $17 - $21/hour

For more information, please follow the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=2893&clientkey=8B87075E6CDF3BCA4849313B1B6302CC

Mercedes-Benz of Austin Auto Technician Pay Range: $0 - $0/year

For more information, please follow the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=1590&clientkey=8B87075E6CDF3BCA4849313B1B6302CC

Mercedes-Benz of Austin Tire Technician Pay Range: $15 - $17/year

For more information, please follow the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=5406&clientkey=8B87075E6CDF3BCA4849313B1B6302CC

Mercedes-Benz of Austin Used Car Technician Pay Range: $0 - $0/year

For more information, please follow the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=13717&clientkey=8B87075E6CDF3BCA4849313B1B6302CC

Mercedes-Benz of Austin Alignment Technician Pay Range: $15 - $20/hour

For more information, please follow the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=22522&clientkey=8B87075E6CDF3BCA4849313B1B6302CC

Health Insurance Offered
Employer Paid Medical Insurance Additional Medical Benefits: - Onsite Wellness Clinic - Flu Vaccinations – Every Fall - Health Savings Account Contribution (Up to $600 Employer Matching per Year)
Dental Insurance Offered
Employer Paid Dental Insurance
Vision Insurance Offered
Employer Paid Vision Insurance
Retirement Plan Offered
10% - 15% Matching for 401K
Sick Leave Offered
We offer a generous PTO policy with additional leave policies available (bereavement leave, parental leave, etc..)
Vacation Offered
Paid Time Off Policies: - 14 Paid Time Off Days/Year (After employment of 60 days – 3 years) - 19 Paid Time Off Days/Year (After employment of 3 years – 7 years) - 24 Paid Time Off Days/Year (After employment of 7+ years) - 2 BONUS Paid Time Off Days (Top Gun Winners, year of award) - Unused PTO cashed out annually on anniversary date
Paid Holidays Offered
- Thanksgiving - Christmas Day - New Year’s Day
ST / LT Disability Offered
Voluntary AFLAC Supplemental Coverages
Life Insurance Offered
Employer Paid Life Insurance - Voluntary Life Term and Whole Insurance
Uniforms Offered
- Uniforms are provided! - $300 Annual Boot Allowance for Technicians
Other Offered
Training Opportunities – All Positions Additional Leave Policies - Paid Parental Leave (12 weeks of leave offered at $25/hr) - Paid Bereavement Leave (up to 5 days per year for employees for absences related to the death of an immediate family member) Purchase Programs & Employee Resources - Employee Vehicle Purchase Program: New and CPO - Employee Discounts on Collision Repair, Parts, and Service - Access to In-House Marketing Agency - Access to In-House Insurance Agency Fitness Benefits: - Access to three on-site company gyms - Company Paid Personal Trainer, Group Fitness Instructor Parties & Lunches - Employer-Paid Lunches Every Saturday - Annual Christmas Party - Annual Employee Appreciation Dinner - Lunches/Dinners – Special Occasions (Blood Drives, Birthdays, Awards, etc.) Bonuses & Donations - Annual Christmas Bonus Based on Tenure $10/month - $200 Donation to Charity of Your Choice with Approval Additional Information: https://www.cagaustin.com/careers/employee-benefits/ “We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!”

Shop Talk

Meet Christopher Flynn - Technician at Mercedes-Benz of Austin. Christopher has worked with Mercedes-Benz of Austin since 2013.

Learn about our culture at CAG. Be Transformational!

Join our winning team!