Master Fleet, LLC - Milwaukee - Technician Jobs in Caledonia, WI

Photos

  • Master Fleet, LLC - Milwaukee shop photo
  • Master Fleet, LLC - Milwaukee shop photo
  • Master Fleet, LLC - Milwaukee shop photo
  • Master Fleet, LLC - Milwaukee shop photo
  • Master Fleet, LLC - Milwaukee shop photo
  • Master Fleet, LLC - Milwaukee shop photo
  • Master Fleet, LLC - Milwaukee shop photo
  • Master Fleet, LLC - Milwaukee shop photo
  • Master Fleet, LLC - Milwaukee shop photo
  • Master Fleet, LLC - Milwaukee shop photo

Under The Hood

Is the shop heated? Air conditioned?

Heated.

What is the size of the team Iā€™d be working with?

Our teams average about 4 per team, the shop is 20+ technicians strong with multiple service advisors, billing support and managers.

What are the shop hours and what are the shift timeframes?

Our Caledonia shop offer first and second shifts. 8 hour and 10 hours shifts. As well as flexible week and weekend hours.

What tools does the shop provide that are available for all technicians to use?

There are a variety of "shop tools" provided for you. Too many to list!

What type of break room facility is provided?

The breakroom is on the upper level of the facility over looking the trailer shop, we offer a fridge for your lunch, vending machines with snacks and beverages.

How many bays does your shop have?

13

How many repair orders do you average per month?

350

What is your parts ordering process?

Technicians work directly with the parts team to order parts and/or pull from the onsite inventory.

What is your policy on side work?

You have skills and we recognize that. All we ask is that you are respectful in separating that from your work day with Masterfleet.

Do you offer any skills training or continuing education opportunities?

Masterfleet takes pride in our development plan process and training opportunities for all of our employees, paid for by us! We also offer tuition reimbursement after one year of employment, should you like to pursue additional education.

Can you describe opportunities for career growth at your business?

Through your development plan we work together to figure out what path you want to take. Technician to Service Advisor, Lead Technician to Foreman or Foreman to Manager, we will work with you to get you the training and mentorships you need to reach your career goals.

Can you describe your performance review process?

It's our job to make sure you know exactly where you are at throughout your career with Masterfleet. We meet with you monthly or quarterly to make sure you have all the tools and training you need to hit your performance and salary goals.

What type of safety training is required?

Nothing is required to start with Masterfleet. We will train you on all the safety protocols you will need to be successful in your job and safe in your work space.

Can you describe how Techs work with and mentor younger techs?

We pair our newer technicians with seasoned technicians based on the experience level, willingness to learn and drive.

How does your shop get involved with the local community?

We have a Community Committee that works to provide several charitable options annually.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

Yes! We have solid partnerships with local high schools to attract the next generation of technicians.

Where do you see the shop in five years?

Our goals in the short term are to see this shop with over 25 technicians, starting 3rd shift and focused on creating a customer experience that continues to grow our businesses.

Do you have an application form and how long does it typically take to complete?

Yes, we do have an application form easily filled out on our website at masterfleet.com/careers or you can find all of our posting on indeed.com. It's as easy as filling in some basic info or sending us a resume with your info.

Do you phone screen applicants before doing in-person interviews?

Yes we do, it's usually a 5 minute conversation that results in an in person interview set up directly by our hiring managers.

What do your in-person interviews entail?

You can expect to spend 30-60 minutes with the hiring manager. This will entail, a conversation about your skills, what Masterfleet has to offer you and in most cases a shop tour.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

Yes! We do ask you to fill out a culture assessment during the application process. You can expect that link to comes directly from our assessment provider. Then upon offer, we send a link for the background screen and we will connect with you to schedule the drug screen.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

We talk with you about your skill set in the interview. There is not a "formal' skill assessment.

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

We are averaging 1-3 days.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

We are averaging 15 days.

Service Advisor
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $45,000 - $70,000/year ($21.63 - $33.65/hr)

Pay is truly based on the conversation we have when we interview you! This role is customer and technician facing and requires lots of communication and interaction to be successful. This role has a quarterly bonus plan as well.

Service Manager
Service Managers are responsible for management and overall health of the shop. Service Managers are typically focused on running an efficient shop that meets their financial goals. Other responsibilities can include staffing, performance evaluations, and financial analysis amongst many other responsibilities.
Pay Range: $75,000 - $110,000/year

Pay is truly based on the conversation we have when we interview you! As an SCM you can expect a solid bonus plan based on shop profitability..

Student Tech / Apprentice
Student technicians work on entry level tasks while completing their school programs.
Pay Range: $17 - $20/hour

With a solid work effort you can expect to move quickly up in your pay. This role has a monthly efficiency bonus program as well.

Diesel Technician I Pay Range: $21 - $24/hour ($0.01 - $0.01/hr)

This role has a solid, easily attainable efficiently bonus program with it.

Diesel Technician II Pay Range: $25 - $30/hour

This role has a solid, easily attainable efficiently bonus program with it.

Diesel Technician III Pay Range: $31 - $39/hour

This role has a solid, easily attainable efficiently bonus program with it.

Trailer Technician I Pay Range: $21 - $25/hour

This role has a solid, easily attainable efficiently bonus program with it.

Trailer Technician II Pay Range: $26 - $29/hour

This role has a solid, easily attainable efficiently bonus program with it.

Health Insurance Offered
Up to 70% premiums employer paid, based on eligibility.
Dental Insurance Offered
Preventative services covered 100% Basic Services covered at 80%
Vision Insurance Offered
Vision exam covered in full. Frames up to $130 and Contact Lens up to $120
Retirement Plan Offered
401 K plan with Employer Match: 1% of your 401K deferral matched 100%. Next 4% matched at $.50 on the dollar.
Sick Leave Offered
We've combined all our Paid Time Off in ONE PTO Bucket for you to use as you need to.
Vacation Offered
40 hours upon hire! 80 hours at 1 year and up to 6 weeks PTO at 20 years!
Paid Holidays Offered
6 Paid Holidays
ST / LT Disability Offered
Short Term Disability is an employee paid benefit and Long Term Disability is paid for my Masterfleet!
Life Insurance Offered
$25K Life Policy paid for by us! With the option to buy more at an affordable rate.
Uniforms Offered
Uniforms and/or logo apparel provided for ALL employees!
Other Offered
Health Savings Account (HSA) Wellness Programs: 1. Earn up to $175 per year with FitLyfe program 2. Earn $1085 per year with UHC Motion program Milestone Anniversary Rewards Birthday Rewards Safety Shoe and Tool Allowance

Shop Talk

Top Shop Challenge: What do you feel needs to change in order to attract more kids into our industry?

I believe we can continue to work on and improve our culture, working through the youth that we already have here in our location to develop a inclusive environment that promotes the family like atmosphere.

Top Shop Challenge: What are a few things you are looking to improve on your team in 2023

We need to continue challenging ourselves to learn the role of others we work with. We believe that cross training both allows people to grow into well rounded employees, but also helps people understand the challenges that we may face in our day-to-day activities

What are a couple of things you'd like to highlight that happened last month?

Watching our newest tech Ethan shadow some of our best techs and start doing his own jobs within a few weeks. He has been given great reviews from his peers. It takes a team. Nice job!

Top Shop Challenge: What are you most proud of from your technician team in 2022?

The willingness and desire to learn new things and get better with the things they know already. This team has an all-out passion for what they do and it shows when they ask for more knowledge.

What are a couple of things you'd like to highlight that happened in November?

This team put their noses to the grindstone and pushed through our toughest times and put out some real quality work and changed their schedules to help with coverage! Nice work Masterfleet Caledonia!

Top Shop Challenge - Do you do anything special for your team for the holidays?

Each Christmas season we do a 12 Days of Christmas Card Pull for all employees at all locations, everyone goes home with a little something extra from Santa!