Key Auto Group, the largest and fastest growing automobile group in New England, believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations. The Service Manager supervises the operations of the service department toward achieving the objectives of the dealership’s annual budget and goals of the business plan. Performs directly related work as required. The Service Manager works under the direction of the Fixed Operations Director with some leeway for the exercise of independent judgment and initiative while supervising the work of employees in the department. An employee in this job must establish and maintain effective working relationships with Executive Managers, the General Manager, Assistant General Manager, Department Managers, department staff, appropriate support and other operating division staff, customers, manufacturers, vendors and the public. Benefits - Medical, Dental & Vision Insurance - 401K Plan + Match - Paid time off and vacation - Short/Long Term Disability/Flex/Life - Employee Purchase Discounts - Growth opportunities Responsibilities - Assist customers in servicing, repairing and explaining each service needed - Understand customer; match requirements and concerns to various service options - Explain service being performed and keep customer informed and updated throughout the service of their vehicle - Train and Mentor Service Advisor Team - Stay up to date on new products, features, accessories and attending product training as required - Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness - Hire and supervise all service department personnel, as well as monitor their performance in servicing customers - Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business. - Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately Qualifications - A minimum of 5 years of experience as a service advisor or 2 years as service manager - Experience with xTime and CDK preferred - Strong focus on providing excellent customer service - High school diploma or higher education - Clean driving record & valid driver's license - Driven personality, eager to improve and able to work within and support internal teams We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.