Under The Hood
Is the shop heated? Air conditioned?
Our shop is heated and ventilated.
What is the size of the team I’d be working with?
Currently have over 20 employees as part of our service department.
What are the shop hours and what are the shift timeframes?
Flexible hours on shift. Our dealership's service department is open: 8:00am - 5:30pm Monday - Friday 8:00am - 4:00pm - Saturday
What tools does the shop provide that are available for all technicians to use?
We offer all specialty tools, all necessary programming tools, all networking tools, and MOPAR approved tools.
What type of break room facility is provided?
We offer a standard table and chairs in our break room, along with a refrigerator and microwave. We also offer lockers for our service team at our location.
How many bays does your shop have?
17 total bays including quick lube.
How many repair orders do you average per month?
We average 850 - 1,100 repair orders monthly.
What is your parts ordering process?
Customer pay, if car is not on lot, customer must pay deposit.
What is your policy on side work?
None in our shop.
Are there any other unique features of the work environment worth noting?
This facility is only 2 years old.
Do you offer any skills training or continuing education opportunities?
Yes, we are proudly enrolled in the Degrees@Work program and have countless employees enrolled in Strayer University through this program at no cost to our team.
Can you describe opportunities for career growth at your business?
Yes, we strive to enhance our employees' livelihoods and assist with certifications/trainings to take on more responsibilities through promotions.
Can you describe your performance review process?
Quarterly and yearly performance reviews performed.
What type of safety training is required?
All OEM required safety training is required as a standard.
Can you describe how Techs work with and mentor younger techs?
As an example, when we identify a strong candidate, we have been able to place that individual as a paid apprentice under one senior tech as their mentor/trainer, while they also dedicate the rest of their time as a C-tech.
How does your shop get involved with the local community?
The Jimmy Britt Automotive Family is steeped in charitable givings and countless philanthropic initiatives for locals community groups, schools, and charities.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We have provided details about our available openings to tech schools in the past.
Where do you see the shop in five years?
As a bustling center of activity, friendliness, and respect.
Do you have an application form and how long does it typically take to complete?
Our application form is a standard job application, typically filled out in under 5 minutes.
Do you phone screen applicants before doing in-person interviews?
If applicants live outside of our area, we often call to perform a phone screen first.
What do your in-person interviews entail?
In general, applicants meet with our General Manager, and in some cases, our Fixed Ops Director. Depending on the position, a Service Manager may also interview you. Standard question and answer set-up generally lasting from 30-35 minutes.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Background checks and drug screens are utilized before a candidate officially begins work.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
This is typically not something we do with any regularity.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
For the most part, decisions to hire are made within a 3-5 day time frame after a thorough interview is conducted.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
We believe growing our team the right way, with the right people, takes time. With that said, we try not to rush to any decisions, but do certainly take a level of expediency in consideration when needed based on the right applicant's situation.
Is there anything else you’d like to mention about your hiring process?
We utilize Hireology which allows us to better structure our recruiting, hiring, and interview process.
A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $35 - $45/hour
B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $20 - $35/hour
C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $15 - $30/hour
Lube Technicians are entry level technicians that focus on routine maintenance such as oil changes, changing tires, and inspections.
Pay Range: $14 - $20/hour
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $35,000 - $65,000/year
Service Managers are responsible for management and overall health of the shop. Service Managers are typically focused on running an efficient shop that meets their financial goals. Other responsibilities can include staffing, performance evaluations, and financial analysis amongst many other responsibilities.
Pay Range: $80,000 - $125,000/year
Weekly salary and monthly commission
Student Tech / Apprentice
Student technicians work on entry level tasks while completing their school programs.
Pay Range: $14 - $20/hour
Weekly + paid training
- Health Insurance Offered
- Proudly offering excellent medical insurance.
- Dental Insurance Offered
- Proudly offering excellent dental insurance.
- Vision Insurance Offered
- Proudly offering excellent vision insurance.
- Retirement Plan Offered
- 401K program available
- Sick Leave Not Offered
- Vacation Offered
- One week vacation after one year of employment Two weeks after two years of employment Vacation request form ideally submitted one month in advance of vacation
- Paid Holidays Offered
- Paid holidays are offered.
- ST / LT Disability Not Offered
- Life Insurance Offered
- Life insurance is offered after 6 months of employment.
- Uniforms Not Offered
- Other Offered
- Paid training / Assistance to achieve certifications
Top Shop Challenge: When you give a job applicant a tour of your shop, what's the one thing they are most surprised to see?
“The large two post lift that holds 25,000 lbs for commercial vehicles.” -Bubba Hice, Service Manager
Top Shop Challenge: Let us know what you're thankful for this year as it relates to your service team.
“I am thankful for having a wonderful team that works together to accomplish monthly goals” -Bubba Hice, Service Manager
Top Shop Challenge: What are a couple of things you'd like to highlight that happened last month?
“We were able to short our workin progress and we were excited to roll out an incentivized program for techs who turn in the hours.” - Bubba Hice, Service Manager
Top Shop Challenge: Let's talk about shop meetings. How do you keep your team informed without having too many meetings?
”We have one shop meeting every morning with service advisors and then techs. We update them on any changes, and schedule, or update on processes." -Bubba Hice, Service Manager
Top Shop Challenge: Industry surveys show most shops don't do a great job with onboarding new employees. What can a new technician expect during their first week at your shop?
“They can expect lots of training, especially web training.” -Bubba Hice, Service Manager