Honda of Cleveland Heights - Technician Jobs in Cleveland Heights, OH

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Under The Hood

Is the shop heated? Air conditioned?

Shop is heated and Air Conditioned

What is the size of the team I’d be working with?

14-18 Techs, a shop foreman, 8-10 professional service advisors, a long tenured parts department, various support staff, and a director who all work together in building and supporting service operations

What are the shop hours and what are the shift timeframes?

Monday-Thursday 6am- 9pm Friday 7am-6pm Saturday 7am-4pm Shift Rotations and Weekends. We are open to creative scheduling, including but not limited to, 4 12s, Tuesday-Saturday, Early or Late shifts, flexible and part-time schedules to accommodate candidates who are still attending school

What tools does the shop provide that are available for all technicians to use?

A full suite of OEM required tools that are inventoried and well organized, as well as specialty tools and diagnostic equipment for other make vehicles

What type of break room facility is provided?

Brake room with Microwave and Refrigerator, regular cook outs on the grill and company provided lunches, employee organized potlucks, and this shop has the unique hobby of employees collecting cooking appliances, with a pizza oven and hotdog cooker, etc. Heads up though, you'll probably need to earn your keep or donate a slushie machine before you ask to borrow that pizza oven

How many bays does your shop have?

20 ( Including 3 express bays and 2 alignment racks). Still a ton a space to grow!

How many repair orders do you average per month?

1450

What is your parts ordering process?

Our parts manager has 30 years with Honda and at our location! Fully stocked parts department with highly tenured staff who focus on the shop counter. Additionally, electronic ordering and communication through Xtime allows for faster quotes and streamlined approval and ordering process with Parts, Advisors, & customers.

What is your policy on side work?

Our processes seek to keep technicians booked at max capacity. Personal and immediate family vehicles are considered on a case-by-case basis, and at managements discretion

Are there any other unique features of the work environment worth noting?

Knowledgeable staff family atmosphere, multiple employees with over 30 years in at this store, even more with over 10-20 years. We started trying to calculate the average tenure here, but it made us feel old... This facility also has the unique distinction of being a historical landmark, the front of the building is the original city hall. But we are by no means stuck in the past, this is a state-of-the-art service facility that is clean and well maintained, offers covered parking, and was the first carbon neutral dealership in the country by utilizing solar panels as a large part of our power source.

Do you offer any skills training or continuing education opportunities?

We offer the Matrix program for our on boarding technicians and offer continued on site education.

Can you describe opportunities for career growth at your business?

Many flat rate Techs started in Express. Hard honest work will give many opportunities for advancement. It is common to see our technicians progress through the ranks by expanding on their skills and knowledge base and can often end up in team lead, shop foreman, and other management roles throughout our growing organization.

Can you describe your performance review process?

We strive to communicate individual feedback on a consistent and daily basis. More formal reviews can happen at 6- or 12-month intervals and review a variety of metrics including fix right the first time, CSE, tech efficiency, attitude, attendance, and other key business focuses as required

What type of safety training is required?

Training provided by manufacturer, as well as a dedicated program that focuses just on health and safety. Trainings are completed online and sometimes in-person onsite

Can you describe how Techs work with and mentor younger techs?

We consider our staff family, everyone gets involved. Entry level staff are often paired with senior members in their position for on-the-job training. We encourage skill cross training and full development/certification based on the individual's willingness and aptitude

How does your shop get involved with the local community?

We are locally owned and operated. Our solar panels reduce our environmental impact, and we are actively seeking out new ways to support our local communities.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We work with local schools seeking job placement, our recruiting team often attends or hosts outreach events. We enjoy supporting and participating with advisory boards at local trade schools.

Where do you see the shop in five years?

This shop has a long history of being a desirable destination that our team members call home. In the next 5 years we hope to permanently continue the expansion of our team, and think it would be great to get back to the point of running a full second shift as we have done in the past. We see our successes supporting the overall company goal of continuing to grow in locations and look forward to how that expansion can open up team members growth and development. We love to promote from within.

Is there anything else you’d like to mention about career development and community?

This dealership can help you make a job into a career! Knowledgeable, positive staff can help overcome any hurdles for the right candidate.

Do you have an application form and how long does it typically take to complete?

We have a paper app, and a online app through the website. It usually takes 10 to 15 minutes.

Do you phone screen applicants before doing in-person interviews?

Yes, sometimes we do ask questions over the phone before the in person interview.

What do your in-person interviews entail?

The candidate will go to the dealership, and meet with the Service Manager and or Manager for that position.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

We do background checks

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

No we do not

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

It can take anywhere from 5 days to 30 days.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

Hiring normally takes anywhere from 2-5 days

A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $87,000 - $106,000/year

Hourly rate provided, displayed is the annual range

B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $68,000 - $87,000/year

Hourly rate provided, displayed is the annual range

C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $30,000 - $48,000/year

Hourly rate provided, displayed is the annual range

Lube Technician
Lube Technicians are entry level technicians that focus on routine maintenance such as oil changes, changing tires, and inspections.
Pay Range: $30,000 - $48,000/year

Hourly rate provided, displayed is the annual range

Service Advisor
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $68,000 - $72,000/year

Hourly rate provided, displayed is the annual range

Service Manager
Service Managers are responsible for management and overall health of the shop. Service Managers are typically focused on running an efficient shop that meets their financial goals. Other responsibilities can include staffing, performance evaluations, and financial analysis amongst many other responsibilities.
Pay Range: $80,000 - $120,000/year

Hourly rate provided, displayed is the annual range

Health Insurance Offered
Do we offer it – Medical, Dental, Vision – provided life insurance policy – optional additional life insurance, spousal insurance, child insurance – optional accident plan – optional short term disability When are they eligible – 1st of the month following their first full 30 days of employment how much of it do they get - varies Who is it through – Anthem/Lincoln How much does it cost - varies Any other special perks, details, or notes that will help attract talent Employee discounts etc. There will be a separate profile for each store, please advise if any locations offer unique benefits accordingly
Dental Insurance Offered
Do we offer – Medical, Dental, Vision – provided life insurance policy – optional additional life insurance, spousal insurance, child insurance – optional accident plan – optional short-term disability When are they eligible – 1st of the month following their first full 30 days of employment how much of it do they get - varies Who is it through – Anthem/Lincoln How much does it cost - varies Any other special perks, details, or notes that will help attract talent Employee discounts ect. There will be a separate profile for each store, please advise if any locations offer unique benefits accordingly
Vision Insurance Offered
Do we offer it – Medical, Dental, Vision – provided life insurance policy – optional additional life insurance, spousal insurance, child insurance – optional accident plan – optional short term disability When are they eligible – 1st of the month following their first full 30 days of employment how much of it do they get - varies Who is it through – Anthem/Lincoln How much does it cost - varies Any other special perks, details, or notes that will help attract talent Employee discounts ect. There will be a separate profile for each store, please advise if any locations offer unique benefits accordingly
Retirement Plan Offered
We now have a 401 K plan with a match from the company
Sick Leave Offered
After one year with the company
Vacation Offered
After one year with the company
Paid Holidays Offered
After 60 days with the company
ST / LT Disability Offered
Do we offer it – Medical, Dental, Vision – provided life insurance policy – optional additional life insurance, spousal insurance, child insurance – optional accident plan – optional short term disability When are they eligible – 1st of the month following their first full 30 days of employment how much of it do they get - varies Who is it through – Anthem/Lincoln How much does it cost - varies Any other special perks, details, or notes that will help attract talent Employee discounts ect. There will be a separate profile for each store, please advise if any locations offer unique benefits accordingly
Life Insurance Offered
Do we offer it – Medical, Dental, Vision – provided life insurance policy – optional additional life insurance, spousal insurance, child insurance – optional accident plan – optional short term disability When are they eligible – 1st of the month following their first full 30 days of employment how much of it do they get - varies Who is it through – Anthem/Lincoln How much does it cost - varies Any other special perks, details, or notes that will help attract talent Employee discounts ect. There will be a separate profile for each store, please advise if any locations offer unique benefits accordingly
Uniforms Offered
We order the uniforms on day one
Other Not Offered

Shop Talk

Open post

William discusses the service advisor and technician relationship at Honda of Cleveland Heights

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Matt discusses the shop culture at Honda of Cleveland Heights

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Meet Matt, service technician at Honda of Cleveland Heights. Here he discusses what he enjoys about working here.

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Meet William, service advisor at Honda of Cleveland Heights. Here he discusses what he enjoys about working here.

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Matt discusses what he looks for in a teammate in the shop.

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Meet Brandon, Service Manager at Honda of Cleveland Heights