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Under The Hood
Is the shop heated? Air conditioned?
Our shop is heated to compete with the cold WI winters. However, there is no A/C.
What is the size of the team I’d be working with?
The Heiser Team is made up of 15 skilled Technicians with 6 being Master Toyota Technicians.
What are the shop hours and what are the shift timeframes?
Heiser Toyota's Shop is open Monday, Tuesday, Thursday, Friday 7am-6pm Wednesday 7am-8pm Saturday 8am-4:30pm 9-hour shifts with 1 hour lunch
What tools does the shop provide that are available for all technicians to use?
Our shop has a variety of tools that are accessible to everyone.
What type of break room facility is provided?
Heiser employee comfort is important which is why we provide a break room equipped with a refrigerator, microwave, tv, and lockers for your uniform!
How many bays does your shop have?
There are 23 bays and 1 alignment rack at our Heiser Toyota Shop.
How many repair orders do you average per month?
We average about 1,300 repair orders per month.
What is your parts ordering process?
The ordering process takes place through DMS and the parts department.
What is your policy on side work?
Side work is a topic we handle on a case-by-case basis. Talk to us!
Are there any other unique features of the work environment worth noting?
Heiser Toyota values a team environment for our employees where everyone is willing to lend a hand and help teach others.
Do you offer any skills training or continuing education opportunities?
Career development and skill building is a priority at Heiser Toyota. We partner our Lube Tech with a Certified Tech so everyone has a mentor they can learn from and ask questions to. Having a mentor in the shop allows our team to continue to grow and develop their skills. Toyota also offers a variety of online or in-person Toyota training classes that are available for our team to sign up for.
Can you describe opportunities for career growth at your business?
To ensure Career Development and skill building continues to be a priority at Heiser Toyota. Our team has meetings to discuss progress in achieving goals and developing skills that want/need to be developed. Heiser offers a self-paced career growth environment to meet everyone's needs.
Can you describe your performance review process?
Heiser hosts monthly and annual performance reviews that tracks progress along with areas of strength and opportunities for each team member.
What type of safety training is required?
Safety is our top priority at Heiser. With on-the-job training with Certified Techs, Heiser Toyota can ensure a safe work environment for the whole team.
Can you describe how Techs work with and mentor younger techs?
We partner our Lube Tech with a Certified Tech so everyone has a mentor they can learn from and ask questions too. This allows Techs on all levels to make all types of repairs on a variety of makes and models on vehicles. Having a mentor in the shop allows our team to continue to grow and develop their skills.
How does your shop get involved with the local community?
Heiser is always looking for ways to get involved in the local community. We are open to suggestions regarding community involvement.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
Our youth are our future! Heiser has worked closely with local high school shop classes to mentor students in the industry as they work to develop their skills and compete at the state level. Milwaukee Area Technical Collage encourages students by introducing our dealership to their students as a career path.
Where do you see the shop in five years?
The future of Heiser Toyota is full of growth! We would like to add onto the existing building and install more lifts to serve more customers and expand our team.
Do you have an application form and how long does it typically take to complete?
Initially you may upload a resume. The process to upload a resume will take only a few minutes.
Do you phone screen applicants before doing in-person interviews?
Depending on the position, you may be asked to take part in a phone interview prior to an in-person interview.
What do your in-person interviews entail?
We want to know your background and skills. What are your strengths and future goals?
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
We perform background checks and drug screenings.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
Applicants are asked about skills during the interview process. There is not a formal assessment.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
Our process us quite fast. Typically offers are in a few days of the interviews.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
A few days to about 2 weeks depending on the position.
A Level Technician
Pay Range: $30.00 - $50.00/hour
Flat rate Technicians have unlimited earning potential.
B Level Technician
Pay Range: $25.00 - $40.00/hour
Flat rate Technicians have unlimited earning potential.
Service Advisor
Pay Range: $30,000.00 - $100,000.00/year
Service Advisors have unlimited earning potential.
C Level Technician
Pay Range: $20.00 - $30.00/hour
Flat rate Technicians have unlimited earning potential.
Lube Technician
Pay Range: $17.00 - $20.00/hour
Great Advancement Opportunities
Student Tech / Apprentice
Pay Range: $15.00 - $17.00/hour
Great Advancement Opportunities
- Health Insurance Offered
- - Employees working 30+ hours a week are eligible the 1st of the month after 60 days of employment. - Provider is UnitedHealthcare, Nexus ACO OAP - Health Savings account (HSA) qualified plan - Health Reimbursement Account (HRA) provided - Competitive rates with a discount available on premiums - Employee Assistance Program included
- Dental Insurance Offered
- - Employees working 30+ hours a week are eligible the 1st of the month after 60 days of employment. - Provider is Guardian DentalGuard Preferred Network. - Competitive rates
- Vision Insurance Offered
- - Employees working 30+ hours a week are eligible the 1st of the month after 60 days of employment. - Provider is UnitedHealthcare - Competitive rates
- Retirement Plan Offered
- - Plan Provider – Associated - Eligible 1st of the quarter after 90 days of employment. Must be 18 years of age to be eligible. - Eligible employees may defer 0%-25% - Match is 20% up to 5% deferral.
- Sick Leave Offered
- Sick leave is included as Paid Time Off.
- Vacation Offered
- - Employees scheduled 40 hours a week are eligible for Paid Time Off after 90 days of employment.
- Paid Holidays Offered
- Paid Holidays: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.
- ST / LT Disability Offered
- - Employees working 30+ hours a week are eligible the 1st of the month after 60 days of employment. - Provider is American Fidelity - Competitive Group Rates
- Life Insurance Offered
- - Employees working 30+ hours a week are eligible the 1st of the month after 60 days of employment. - Employees working 30+ hours a week are eligible the 1st of the month after 60 days of employment. - Competitive Group Rates
- Uniforms Offered
- Heiser apparel is available for purchase with the company sharing the cost. Uniforms are provided for Technicians.
- Other Offered
- - Accident, Cancer, Critical Illness, and Hospital Insurance - Employees working 30+ hours a week are eligible the 1st of the month after 60 days of employment. - Provider is American Fidelity - Competitive Group Rates
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