Grappone Ford - Technician Jobs in Bow, NH

About Us

We are a fourth generation family owned business that has been in business since 1924. We have a very unique culture that is rare to find where we take care of each other, respect one another, and treat each other like family. We have over 300 team members across our complex and we all work and celebrate together as one team.

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Under The Hood

Is the shop heated? Air conditioned?

Our shop is heated during cold months and industrial fans are used during warmer weather to circulate air in the shop.

What is the size of the team I’d be working with?

We have 27 service technicians, 4 service advisors and 1 dispatcher. Tech parts counter consists of 4 parts team members dedicated to the shop and 4 wholesale counter team members.

What are the shop hours and what are the shift timeframes?

Hours of operation are Monday-Friday 7:30 to 4:30 with one late night a week till 5:30 Saturday schedule is on a tech rotation and hours are 8-1

What tools does the shop provide that are available for all technicians to use?

We have Ford essential tool kits from present day back to early 80's. We're fully hybrid capable and have all tools needed for repairs. Each technician is issued their own laptop with diagnostic software pre loaded. 7 VCM 2's, 2 VCM 3's, VCMM with vibration analyzer and VMS software are available in the shop.

What type of break room facility is provided?

We have one technician break room and one locker room. Break room is equipped with microwaves, refrigerators, and tv.

How many bays does your shop have?

Our car/ light truck shop consists of 28 bays and 1 alignment rack. Our heavy truck shop consists of 9 bays and 2 alignment racks

How many repair orders do you average per month?

1650

What is your parts ordering process?

Most fast moving parts are in stock. If a needed part is not in stock, overnight orders are processed and arrive next day before technicians report to work. We are a wholesale parts distributor so many parts you would think wouldn't be in stock-we stock!

What is your policy on side work?

Technicians are allowed to work on their own vehicle or immediate family in the same household off hours with prior approval.

Are there any other unique features of the work environment worth noting?

Many technicians don't lock their tool boxes and some haven't locked them for decades, this describes our work environment. We trust each other and are family oriented.

Do you offer any skills training or continuing education opportunities?

We offer Ford factory training through online applications and regularly send technicians to Ford's Training center in Massachusetts. We also have two in house programs, (Leadership Grappone) aims at building strong leaders within the complex. (Biz cafe) is a mock business that is run by team members, making decisions on how to best run their business. These programs are offered to all team members.

Can you describe opportunities for career growth at your business?

Our technicians have the ability to grow from an entry level technician up to the level of Ford Senior Master Technician.

Can you describe your performance review process?

For all new hires our Service Manager will hold a review after 90 days and at the first year anniversary.

What type of safety training is required?

We utilize a safety course from New Hampshire automobile dealers association which all technicians take on an annual basis.

Can you describe how Techs work with and mentor younger techs?

Entry level technicians work close with the shop foreman initially then as experience/ confidence grows they may work further with a senior technician in the shop or be capable of working on their own with guidance.

How does your shop get involved with the local community?

Several team members are on various automotive education advisory boards and are in regular contact with local schools. Grappone companies is very active in the community and will pay team members to volunteer at various organizations.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

Currently we partner with CRTC (Concord Regional Technical Center) and Manchester Community College. Many technicians currently employed by Grappone's are alumni from both schools.

Where do you see the shop in five years?

Full of happy, productive technicians that take pride in workmanship and are driven to quality.

Do you have an application form and how long does it typically take to complete?

We have an online application for that takes only about 10 minutes to complete.

Do you phone screen applicants before doing in-person interviews?

No.

What do your in-person interviews entail?

The first in-person interview is with two direct managers who go over the day to day aspects of the job and to see if your skills align with what we are looking for. The second in-person interview is with two directors who dig a little deeper to ensure all information is accurate and the candidate is a good culture fit.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

A pre-employment drug screening, physical, and criminal background check are required of this position. In addition, this position requires a valid driver's license and must be insurable through our insurance company.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

We verbally ask about skills during the interview.

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

Within 48-72 hours after the first interview, the candidate will hear from us about a second round. Otherwise, rejection letters are sent to the candidates mailing address.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

Approximately two weeks.

A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $70,000 - $110,000/year

Using the flat rate technician system. Clocked time guarantee for worked hours.

B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $45,000 - $70,000/year

Using the flat rate technician system. Clocked time guarantee for worked hours.

C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $36,000 - $42,000/year

Hourly pay.

Lube Technician
Lube Technicians are entry level technicians that focus on routine maintenance such as oil changes, changing tires, and inspections.
Pay Range: $32,000 - $36,000/year

Hourly pay.

Health Insurance Offered
Grappone offers full-time team members medical insurance through Cigna and your premiums are deducted on a pre-tax basis. Eligible on the 31st day from date of hire. Single Medical: $41.62 weekly payroll deduction 2 person and family plans are also available. Annual Deductible for Individual Plan: $1,300 Annual Out-of-Pocket Max for Individual Plan: $6,000 Low cost generic medication at a $5 copay for up to 30-day supply and a $10 copay for up to 90-day supply. All medical deductions, copayments, and coinsurance apply toward the out-of-pocket maximum.
Dental Insurance Offered
Grappone offers full-time team members a dental plan through Northeast Delta Dental and your premiums are deducted on a pre-tax basis. This plan utilizes the national PPO Plus Premier network. Eligible on the 31st day from date of hire. Single Dental: $10.75 weekly payroll deduction 2 person and family plans are also available. Plan will pay up to $1,500 per member, per calendar year. Covered at 100%- Preventative and Diagnostic Services Covered at 80%- Basic Services (fillings, root canal, etc.) Covered at 60%- Major Services (dentures, bridges, crowns, etc.) Orthodontic Lifetime Max of $1,500
Vision Insurance Offered
Grappone offers full-time team members a vision plan through Cigna and your premiums are deducted on a pre-tax basis. Eligible on the 1st of month following 30 days from date of hire. Single Vision: $1.81 weekly payroll deduction 2 person and family plans are also available. $10 exam copay Lenses are covered in full after $25 copay Contact Lenses- $150 allowance Frames- $150 allowance
Retirement Plan Offered
The 401(k) Plan provides team members with the opportunity to invest for retirement by making payroll deductions on a pre-tax or post-tax (Roth) basis. Team members may contribute a maximum of 75% of their salary and will be automatically enrolled in the plan at a pre-tax contribution rate of 4%, unless a different contribution amount is chosen, or you opt out. If you contribute 4%, your match will be 3% 3% is the cap on the match Team members are eligible to enroll in the quarter following 500 hours of service.
Sick Leave Offered
Personal time benefits are available to all full-time team members working 30+ hours per week. The amount of personal time available is based on your date of hire and hours scheduled to work per week. Team members scheduled for 40 hours or more per week will receive the following: if hired between January 1st and June 30th you will immediately receive 16 hours of personal time. Team members hired between July 1st and September 30th will receive 8 hours of personal time. Team members hired between October 1st and December 31st will receive 16 hours on January 1st. 16 hours of personal time is awarded every January 1st.
Vacation Offered
Earned and personal time benefits are available to all full-time team members working 30+ hours per week. The amount of earned and personal time available is based on your years of service, date of hire, and hours scheduled to work per week. Team members scheduled for 40 hours or more per week will receive the following hours of Earned and Personal time combined: On your hire you will receive a prorated amount of paid time off for the remainder of the year. You will receive 9.33 hours for each month you are going to be employed for the remainder of the year. 112 hours of paid time off for the first full year, divided by 12 months, then multiplied by the number of months you will be employed for the remainder of the year. Example: Hired May 22, 2022 May thru December is 8 months 8 months X 9.33 hours per month = 74.64 (You will receive 75 hours you can use within your first year) Any time remaining in your Personal time can be carried over from year to year. On January 1, 2023 you will receive another 112 hours to use. Year three(3) - 128 hours Year five(5) - 136 hours Year seven(7) - 144 hours Year nine(9) - 152 hours And it continues to go up from there.
Paid Holidays Offered
Full-time team members are eligible for 8 paid holidays. Grappone recognizes the following paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Christmas Eve Day, and Christmas Day.
ST / LT Disability Offered
Grappone provides full-time team members with Short-Term Disability insurance which provides income continuation in the event of temporary disablement. Your premium will be paid through weekly payroll deduction based on income. Weekly premiums are $6.70 for team members who earn $34,667 and above annually. Weekly premiums are deducted on a post-tax basis. The benefit is 60% of average weekly earnings to a maximum of $600 per week for up to 26 weeks. Grappone provides full-time team members with Long-Term Disability insurance which provides income continuation in the event of total disablement. Your premiums will be paid through weekly payroll deduction on an after-tax basis. Benefit amount is increments of $100 to max of 60% of monthly salary with a maximum of $6,000. There is a 180 day elimination period and the benefit duration is to the age of 65.
Life Insurance Offered
Grappone provides Basic Term Life insurance for full-time team members through Unum. In addition, we provide Accidental Death and Dismemberment, which pays the beneficiary an additional benefit equal to the Term life coverage if the death is the result of an accident. Basic Term Life/AD&D is 100% paid for by Grappone. Benefit Amount $15,000
Uniforms Offered
Grappone provides rental and laundry uniform services. Each full-time technician receives 11 shirts (long sleeve or short sleeve), 11 pair of technician pants, and 2 industrial jackets.
Other Offered
Full time technicians provided with a company laptop to use at work. Flat rate technicians, clocked time guarantee for worked hours. Company Sales, parts and service discounts. Company negotiated local business discounts

Shop Talk

Check out this video on why our technicians love working here!

Check out this video from our 4th generation owner!