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Under The Hood
Is the shop heated? Air conditioned?
Yes, but keep in mind that technicians are out on the road most of the day. And the vans are fully equipped.
What is the size of the team I’d be working with?
It depends on the location. Some areas have 2 technicians, and some have up to 30 technicians.
What are the shop hours and what are the shift timeframes?
The schedules are set for daytime hours, but the exact work hours will depend on the location. Technicians are also required to work in a call-rotation style schedule. In emergencies, technicians may be asked to work on a weekend day; for example. Overtime is always a possibility too.
What tools does the shop provide that are available for all technicians to use?
Technicians will have all the tools needed for the job. Whether they use their own tools, or company-provided tools.
What type of break room facility is provided?
N/A, technicians are in they're vans most of the day
How many bays does your shop have?
Locations do not have specific bays
How many repair orders do you average per month?
It depends on the location.
What is your parts ordering process?
Parts ordering is handled by office personnel and not technicians.
What is your policy on side work?
There is no policy for side work at this time.
Are there any other unique features of the work environment worth noting?
At GenServe, a technician is given their own van; which they can take home. So no need to swap vehicles every day. At the beginning of employment with GenServe, you'll be matched up with a mentor for a few days, depending on the skill level. We also offer training for technicians that have recently graduated, or who may need a little brushing up.
Do you offer any skills training or continuing education opportunities?
Great for All Diesel Techs! Generators Are An Easy Transition For Diesel Mechanics Have a background in diesel motors but not generators? No problem. The transition is very easy for most techs, and we provide formal training in our dedicated training facility. Not only do we provide formal training, but you will also benefit from on-the-job training with an experienced technician and full access to our experts.
Can you describe opportunities for career growth at your business?
As a generator technician, there are several opportunities for growth and advancement within your field. Here are some potential avenues you can explore: 1. Specialization: Consider specializing in a specific type of generator or a particular industry that heavily relies on generators. This could include diesel generators, gas generators, renewable energy generators, or industrial generators. By becoming an expert in a niche area, you can enhance your value and open up more job prospects. 2. Continuing Education: Stay updated with the latest advancements and technologies in generator systems by pursuing continuing education courses, certifications, and workshops. Many manufacturers offer training programs to help technicians gain expertise in their specific product lines. Keeping your skills sharp will make you more marketable and increase your chances of career progression. 3. Leadership Roles: As you gain experience and knowledge in the field, you can aim for leadership positions. This may include becoming a supervisor or manager within your organization's maintenance department or taking up a role as a project manager overseeing generator installations and maintenance projects. 4. Field Service Engineering: Consider transitioning into a field service engineering role, where you not only troubleshoot and repair generators but also provide technical support, develop maintenance plans, and oversee installations. Field service engineers often have more responsibilities and can work closely with clients, offering greater opportunities for growth and career advancement. 5. Sales and Technical Support: If you enjoy interacting with customers and have good communication skills, you could explore opportunities in sales or technical support roles. These positions require in-depth knowledge of generators, and you'll be responsible for assisting customers in choosing the right products, troubleshooting issues, and providing technical guidance. Remember, networking within your industry, attending conferences, and joining professional organizations can also provide valuable connections and insights into potential growth opportunities. Continuously expanding your knowledge, staying adaptable to new technologies, and seeking out challenges will help you carve out a rewarding and successful career as a generator technician.
Can you describe your performance review process?
Here's a general overview of how a 30/60/90 day performance review works: 1. **30-day review**: At the 30-day mark, the employee meets with their supervisor or manager to discuss their initial performance. The focus of this review is to evaluate how well the employee has adapted to the role, familiarized themselves with the company's processes and culture, and how effectively they are integrating into their team. The employee's progress towards their initial goals and any challenges they may have encountered are also discussed. Feedback is given to address areas of improvement and to reinforce positive performance. 2. **60-day review**: The 60-day review is an opportunity to assess the employee's progress further. By this point, the employee should have gained a deeper understanding of their responsibilities, become more proficient in their tasks, and started to contribute more significantly to the team's objectives. The review focuses on evaluating the employee's performance against the established goals and expectations for the role. Feedback is provided on strengths, areas for improvement, and suggestions to enhance performance. 3. **90-day review**: The 90-day review is the final assessment in the 30/60/90 day cycle. By this stage, the employee should have become fully acclimated to their role and demonstrated their ability to perform effectively. The review involves a comprehensive evaluation of the employee's achievements, skills development, and overall performance. The discussion often includes an assessment of their ability to meet targets, work collaboratively, and align with the company's values. Feedback is given to recognize accomplishments, address any remaining gaps, and outline expectations for the future. Throughout the 30/60/90 day performance review process, both the employee and the supervisor have the opportunity to communicate openly, address concerns, and set goals for the coming months. It is a valuable tool for providing ongoing support, guidance, and feedback to ensure the employee's success within the organization. The outcome of the review may influence decisions regarding promotions, salary adjustments, or further development plans for the employee.
What type of safety training is required?
Maintaining a safe and healthful work environment is GenServe's priority. We offer safety training starting on the first day, and throughout our technicians' careers with GenServe.
Can you describe how Techs work with and mentor younger techs?
Mentoring plays a crucial role in the professional development of individuals, particularly in technical fields such as generator maintenance. When a seasoned generator technician mentors a new and younger technician, they can provide valuable guidance, knowledge, and support to help the mentee grow and excel in their role. Here's a description of how a seasoned generator technician could mentor a new and younger technician: 1. Sharing knowledge and expertise: Our seasoned technicians impart their technical knowledge and expertise to the mentee. They can explain the intricacies of generator systems, troubleshooting techniques, maintenance procedures, and safety protocols. This can be done through hands-on training, demonstrations, and discussions to provide a practical understanding of the work. 2. Setting clear expectations: Our technicians will define clear expectations and goals for the mentee. This includes discussing performance standards, productivity targets, and quality requirements. By setting these expectations, the mentee understands what is expected of them and can work towards achieving those goals. 3. Providing guidance and feedback: Our seasoned technicians provides ongoing guidance and constructive feedback to the mentee. They can review the mentee's work, highlight areas for improvement, and suggest strategies for enhancing their skills. Regular feedback sessions help the mentee understand their strengths and weaknesses, facilitating continuous growth. 4. Being a role model: Our seasoned technicians lead by example, demonstrating professionalism, integrity, and a strong work ethic. By modeling these qualities, the mentor can inspire the mentee to emulate similar behaviors and values. By following these mentoring practices, our seasoned generator technicians can effectively guide and support a new and younger technician, helping them develop the necessary skills, knowledge, and confidence to excel in their career.
How does your shop get involved with the local community?
N/A
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We typically attend job fairs at local schools to encourage students to explore a career as a generator technician.
Where do you see the shop in five years?
In 5 years, GenServe is likely to have experienced significant growth and expansion. Here's a description of where we’ll be: 1. Increased Market Presence: Over the years, GenServe's reputation and customer base have grown substantially. We will have become a well-known and trusted provider of generator services throughout the United States. The GenServe name will be associated with reliability, expertise, and exceptional customer service. 2. Expanded Service Offerings: In response to market demands and customer feedback, we will have expanded our service offerings beyond generator maintenance and repairs. We will continue to offer a comprehensive range of solutions, including generator installation, load testing, fuel management, and remote monitoring. By diversifying our services, we will have solidified our position as a one-stop solution provider for all generator-related needs. 3. Enhanced Technological Integration: With advancements in technology, GenServe will have embraced innovative tools and software solutions to streamline operations and improved customer experience. We will have implemented state-of-the-art remote monitoring systems that enable proactive maintenance and troubleshooting, reducing downtime and enhancing overall service quality. Additionally, we’ll be capable of leveraging data analytics to optimize generator performance and provide predictive maintenance services. 4. Increased Clientele: Our client base will have grown significantly, and we’ll cater to a diverse range of customers, including commercial businesses, industrial facilities, residential complexes, hospitals, and government organizations. We will have forged strong partnerships with major corporations, property management firms, and construction companies, becoming their go-to provider for generator services. 5. Geographic Expansion: In line with our business growth, we will have expanded your operations to cover a wider geographic area. We will have multiple service locations strategically placed to reach clients efficiently. This expansion will allow us to tap into new markets, serve a larger customer base, and compete with regional and national players in the generator service industry. 6. Skilled Workforce: To support our growth and maintain high service standards, we are investing in a skilled workforce. Our team comprises experienced technicians, engineers, and customer support personnel who undergo regular training to stay updated with the latest industry advancements. This emphasis on employee development creates a culture of expertise and professionalism. 7. Strong Financial Performance: As a result of your expansion and growing clientele, our company's financial performance will have significantly improved. We aim to achieve consistent revenue growth, higher profit margins, and increased market share. Overall, in 5 years, GenServe will have evolved into a prominent player in the industry, offering comprehensive services, leveraging cutting-edge technology, and providing exceptional customer experiences. Our strong market presence, diverse client base, and skilled workforce will position us for continued success and a leading role in the generator service sector.
Do you have an application form and how long does it typically take to complete?
Yes, we have an online application available on our website. Only takes a couple of minutes to complete
Do you phone screen applicants before doing in-person interviews?
Yes.
What do your in-person interviews entail?
Typically it's a meeting with the branch manager to assess skills, discuss candidate goals & determine fit.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Yes, we require background checks and drug tests prior to starting.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
Candidate's skill level is usually determined during an in-person interview with the branch manager.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
1-10 days after an interview.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
1-2 weeks.
A Level Technician
Pay Range: $42.00 - $45.00/hour
This pay range is for Level A technicians for the Chicago shop only.
B Level Technician
Pay Range: $30.00 - $35.00/hour
This pay range is for Level B technicians for the Chicago shop only.
C Level Technician
Pay Range: $25.00 - $30.00/hour
This pay range is for Level C technicians for the Chicago shop only.
Service Manager
Pay Range: $70,000.00 - $100,000.00/year
Qualifications for a Service Manager: Previous customer service and/or service dispatch experience preferred. • Highly organized and detail-oriented. • Excellent communication skills, including the ability to speak, read, write, and comprehend English. • Strong proficiency with computer/office systems and software programs. • Previous experience in a similar field/industry is a plus. • High School diploma or equivalent education required. • Successful completion of drug screening required.
- Health Insurance Offered
- All full-time employees working 30 or more hours per week are eligible for union or company-offered dental benefit plans on the first of the month following 60 days of employment. Employees may also enroll their dependents, and is some plans; their domestic partners. We offer two options through Oxford Health Plans: 1. Freedom EPO 2. Liberty HSA
- Dental Insurance Offered
- All full-time employees working 30 or more hours per week are eligible for union or company-offered benefit plans on the first of the month following 60 days of employment. Employees may also enroll their dependents, or family. We offer two options through United Healthcare: 1. UHC Plan 1 - PRO 2. UHC Plan 2 - DHMO
- Vision Insurance Offered
- All full-time employees working 30 or more hours per week are eligible for union or company-offered vision benefit plans on the first of the month following 60 days of employment. Employees may also enroll their dependents, or family. We offer the following option through United Healthcare: 1. UHC Plan 1
- Retirement Plan Offered
- GenServe offers a matching 401K / Profit Sharing Plan through Voya Financial. The plan gives you the ability to create and maintain your own customized investment strategy, as well as access to all the tools and resources you need.
- Sick Leave Offered
- GenServe's employees are eligible for Paid Sick Time, and should refer to state-specific supplements for paid sick time eligibility.
- Vacation Offered
- Paid Time Off Regular Full-time Employees will be entitled to personal time off (“PTO”) for vacations, illness and other personal reasons. PTO is available to employees after three (3) months of employment.
- Paid Holidays Offered
- All full-time employees are granted the following holidays as time off with pay: · New Year's Day · Memorial Day · Independence Day · Labor Day · Thanksgiving Day · Friday after Thanksgiving Day · Christmas Eve · Christmas Day
- ST / LT Disability Offered
- Actual coverage of the following benefits is determined by the express terms of the plan documents. If there are any conflicts between the summary provided herein and the plan documents, the plan documents will govern. Copies of the plan documents are available upon request: Workers’ Compensation Insurance Short-term Disability Benefits Long-term Disability Benefits
- Life Insurance Offered
- GenServe provides life insurance, and will be automatically enrolled at no cost.
- Uniforms Offered
- Employees are offered GenServe uniforms. Typically T-shirts or sweatshirts. We also can provide reimbursement up to $400 for work boots.
- Other Not Offered
