Excel Truck Group Charlotte - Technician Jobs in Charlotte, NC


  • Our Charlotte dealership continues to grow and be a market leader in the heavy duty truck industry.
  • Excel Truck Group is a large dealership group focusing on Freightliner and Western Star.
  • Upper Shop - Primarily used for our Express Assessment, Diagnosing, Electrical, and light duty repairs.
  • Lower Shop - Heavy duty truck repairs including all types of engine and transmission repairs.
  • Excel Truck Group Charlotte	 shop photo
  • Recently updated heating and addition of big fans to cool shops in hot summer months.
  • Excel Truck Group Charlotte	 shop photo
  • New, state of the art training aids like these Cummins training engines for expanding our Techs capabilities.
  • Large training room for in house programs.
  • Corporate Headquarters - Roanoke, VA

Under The Hood

Is the shop heated? Air conditioned?

Yes, the shop is heated. No A/C but the company did just invest in the big ceiling fans that make a tremendous difference in the shops.

What is the size of the team I’d be working with?

There are 140+ associates at the Charlotte location in the Service, Sales, and Parts departments. The service department currently consists of 29 Techs, 3 Managers, and 6 Service Advisors.

What are the shop hours and what are the shift timeframes?

The shop hours are 7:00am - 10:30pm, Monday - Friday and 8:00am - 4:00pm, Saturday. - 1st Shift = 7:00am - 3:30pm - 2nd Shift = 1:00pm - 10:30pm - Saturday = Techs rotate 1 Saturday every 8 weeks

What tools does the shop provide that are available for all technicians to use?

We provide any specialized tools needed to make repairs and are always investing in new tooling to make our techs jobs easier and more efficient. We have lifts and an overhead crane for certain repairs.

What type of break room facility is provided?

Large breakroom upstairs in lower shop with vending machines and coffee.

How many bays does your shop have?

36 bays in two shops on-site.

How many repair orders do you average per month?

This location averages 700+ repair orders per month.

What is your parts ordering process?

There is a back counter parts associate assigned to both the upper and lower shop. Techs provide ticket and parts counter pulls parts for the techs. We have a large parts department and warehouse onsite with over $3,000,000+ in inventory and daily deliveries from both Freightliner and Cummins distribution centers.

What is your policy on side work?

Ok, as long as it is not a conflict of interest working on Excel customer equipment or with a competitor.

Are there any other unique features of the work environment worth noting?

We do all major warranty work for Freightliner, Western Star, Detroit Diesel, Allison, and Cummins. Our techs have the chance to learn a variety of manufacturer's products. They also can increase their skillset level all the way up to engine overhauling.

Do you offer any skills training or continuing education opportunities?

Yes, we have our own in house training department for Techs. We have a Technical Training Manager and 3 full-time trainers. They provide hands on training to our Techs on all the major components and models. We also have extensive online OEM training that Techs can engage in and receive bonuses upon completion.

Can you describe opportunities for career growth at your business?

Technicians starting out in our company have the opportunity to advance quickly based on their personal goals. We offer both self-paced and instructor lead training to advance their technical skillset. There are also opportunities to move into management positions or other roles within the service or parts department.

Can you describe your performance review process?

We provide an annual performance review and yearly merit increase. Managers also conduct monthly one on ones to help increase our Tech's monthly bonus potential.

What type of safety training is required?

All associates receive standard safety training during the New Hire Orientation program. Techs will receive additional hands on training in the areas of "Lockout, Tagout", forklift operation, lift operation, and overhead crane operation.

Can you describe how Techs work with and mentor younger techs?

We have a well balanced shop of older and younger technicians. Our techs all work closely together to help build the overall knowledge of all technicians within the shop. All of our shop management at this location came off the floor as a technician and provide hands on help as well. Any new technician that is part of the Apprenticeship program will be assigned a mentor.

How does your shop get involved with the local community?


Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

Yes, we are working on strengthening our relationship with Central Piedmont Community College and the local high schools that offer automotive/diesel mechanic programs. We are finalizing an Apprenticeship program that will include a training path, mentor, and tool/toolbox program to help attract interested students into the heavy duty diesel repair field.

Where do you see the shop in five years?

We expect to see continuous growth in both our service and parts departments. Ownership is committed to acquiring adjacent property to expand current footprint.

Do you have an application form and how long does it typically take to complete?

Yes and approximately 10-15 minutes

Do you phone screen applicants before doing in-person interviews?


What do your in-person interviews entail?

Typical interview will be with Service Manager and one other person of the management team. Will provide shop tour and discuss company culture.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

Background check and pre-employment drug screen required

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?


After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

Less than 2 days

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

1-3 weeks

Student Tech / Apprentice
Student technicians work on entry level tasks while completing their school programs.
Pay Range: $18 - $21/hour

- Hourly pay plus monthly bonus potential - Tool Program - $3500 in tools and box

Technician Pay Range: $47,500 - $95,000/year

- Hourly pay plus monthly bonus program - Tool bonus program - Yearly boot allowance

Health Insurance Offered
- Anthem (Blue Cross/Blue Shield) is the provider with two plan options - Eligible for benefits 1st of the month after 30 days of employment - Discount rate available for wellness program
Dental Insurance Offered
- Delta Dental is the provider
Vision Insurance Not Offered
Retirement Plan Offered
- 401K with company match - Roth and Traditional options available
Sick Leave Not Offered
Vacation Offered
- Eligible for 3 weeks of Paid Time Off in first year
Paid Holidays Offered
We observe six paid holidays: New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day
ST / LT Disability Offered
- Short Term Disability - Company provided benefit with additional plan options available - Long Term Disability plans offered
Life Insurance Offered
- Employer paid Term Life/AD&D up to $50,000 - Voluntary Term Life up to $500,000 - Spouse and Child Term Life options
Uniforms Offered
- Uniforms and laundry service is provided
Other Offered
- Monthly tool bonus program - Yearly boot allowance - Group Accident Insurance option available - Cancer Insurance option available