Under The Hood
Is the shop heated? Air conditioned?
Field Service Techs travel to an from a variety of customers and environments. Most are climate controlled warehouses or manufacturing facilities, but there can be some work outside, etc.
What is the size of the team I’d be working with?
In Madison we have over 30 Field Techs. Our branch is broken up into 4 Teams, each with a Field Service Manager, Lead Tech for support, and 8-12 Field Techs
What are the shop hours and what are the shift timeframes?
5 day work week- M-F 7-3:30 (start can be adjusted either way to accommodate Optional 4 day work week
What tools does the shop provide that are available for all technicians to use?
All specialty tools, scan tools, and safety equipment is provided. Techs are responsible for basic hand tools.
What type of break room facility is provided?
different per customer you are at
How many bays does your shop have?
our shop has 6 bays but we have one shop tech
How many repair orders do you average per month?
each tech does 40 or more Planned Maintenance work orders and 15-20 repair/service call work orders each month
What is your parts ordering process?
Technicians have parts and service information on their service tablets, they look up most of their own parts for minor repairs. Large quotes or repair work orders require assistance by our parts dept. Crown Madison's parts dept. has over 30 years of experience in material handling parts!
What is your policy on side work?
Technicians are not allowed to work on forklifts or other material handling equipment on their own time. However, many of our techs work on cars, trucks, or motorcycles as a side gig! And this is fine!!!
Do you offer any skills training or continuing education opportunities?
Crown has industry leading training at all levels of employment. We send our techs back to our regional training center every year for 40 hours of training to learn to work on different equipment. We can also send techs to leadership development classes.
Can you describe opportunities for career growth at your business?
Crown is a large company with 4 major parts-Service, Parts, Sales, and Manufacturing. A seasoned Field Service Technician has the familiarity with our customers and equipment to take on many roles within the company. They can stay in Service and become a Lead Tech and help support a team of techs. A Field Service Manager manages each team of 8-12 techs. A Service Manager manages the entire service dept at a single location. A Branch Manager manages all Service, Parts, and Sales at a branch location. Our branch grows 10% a year, and we have added 3 teams in the last decade. Each time a team is added, there's new opportunities for people to advance and move up! At Crown we promote from within!
Can you describe your performance review process?
Every 6 months every hourly employee gets a Performance Evaluation Review, and a Wage review. Wage reviews are generally between 1.5-6.0% every 6 months based 100% on performance.
What type of safety training is required?
All Control of Hazardous Energy and Safety Training is provided in the initial 5 weeks of training. Every year each tech retakes the COHE training to ensure they don't get complacent.
Can you describe how Techs work with and mentor younger techs?
All of our techs work together to mentor new employees. We have dedicated mentor and Lead techs for each team that assist new techs until they are comfortable on their own, and our whole team is on standby for tech support at all times! We aren't flat rate so we are always happy to help!
How does your shop get involved with the local community?
We have been sponsoring a local racing event at Madison International Speedway. All Crown Employees get into the sponsored event for free and it gives us a chance to mingle with the community!
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We are working with high schools through our partnership with MATC. We have sponsored several events at MATC that are geared towards getting kids in middle or high school interested in the Automotive programs at MATC.
Where do you see the shop in five years?
Within 5 years we should have a new building with more space and opportunities!
Is there anything else you’d like to mention about career development and community?
Every manager at Crown Madison, all the way up to the Branch Manager, either started as a Tech or an entry level Sale Rep. This is the case at every branch across the country! There is no shortage of opportunity for someone that does not want to turn wrenches their whole life!
Do you have an application form and how long does it typically take to complete?
Application is done online at crown.jobs and can be completed in 15-30 minutes. A resume can be uploaded as well.
Do you phone screen applicants before doing in-person interviews?
Generally we reach out to an applicant and request an in person interview, if you are having a hard time finding time we can do a Teams or phone interview initially.
What do your in-person interviews entail?
In person interviews are usually about 2 hours long. We are really feeling out who you are as a person, what your fit is in our group, and making sure you would find what you are looking for in a job here at Crown. We also test your electrical troubleshooting ability and ask some basic mechanical questions.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
All applicants who accept an offer must complete: Personality assessment background check drug screening and physical
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
We do some basic electrical diagram troubleshooting during the interview
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
Offers can be made right after the interview!
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
Anywhere from 2-4 weeks depending on how long out we schedule the first interview, physical/drug screening, and how long the background check takes to clear
Entry Level Field Service Technician
Pay Range: $46,500 - $57,000/year
($22.36 - $27.40/hr)
Automotive or Diesel Tech school completion with little to no experience, or 3-6 years experience in related field(i.e.-Auto, Diesel, Industrial Maint.) Must have base mechanical/electrical knowledge to build off of. A good driving record, ability to speak to customers and build relationships with them is a must.
Experienced Field Service Technichan
Pay Range: $57,000 - $80,000/year
($27.40 - $38.46/hr)
6 or more years of experience in a related field(i.e.-Auto, Diesel, Industrial Maint.) Highly experienced mechanical and diagnostic/electrical ability required. A good driving record, ability to speak to customers and build relationships with them is a must.
- Health Insurance Offered
- Crown provides health insurance through Blue Cross/Blue Shield with 4 levels of coverage. Bronze, Bronze Plus, Silver, and Gold. All with optional HSA.
- Dental Insurance Offered
- Dental insurance is provided by Delta Dental
- Vision Insurance Offered
- Optional Vision Insurance with company reimbursement of prescription safety glasses
- Retirement Plan Offered
- 401K with Merril Lynch with 4% match
- Sick Leave Offered
- 24 hours of personal leave is available each year to be used in 2 hour increments
- Vacation Offered
- Crown offers a tiered vacation schedule. Vacation is negotiable upon hiring for seasoned techs. Years of Service Vacation 0 3 days 1 5 days 2-4 10 days 5-7 12 days 8-9 13 days 10-14 17 days 15-19 19 days
- Paid Holidays Offered
- Crown offers 9 paid holidays including your birthday!
- ST / LT Disability Offered
- Short term and Long term Disability are provided
- Life Insurance Offered
- Life insurance is provided up to your annual wage, with additional amounts optional
- Uniforms Offered
- Uniforms and cleaning service provided with a minimum of 11 sets of shirts and pants, and two coats
- Other Offered
- Crown Field Service techs are provided with a company vehicle that they take home with them. All fuel and maintenance on this vehicle is provided by the company. This is a savings of $300-500/month for most people