Crown Lift Trucks - Madison - Technician Jobs in Madison, WI

About Us

Crown Lift Trucks Madison is one of over 70 company owned branches in the US. Crown is a family run, 3rd generation company, that is privately held and does not exchange stock on the stock market. Crown has over 5000 Field Service Techs in North America and believes in providing a quality product, with maximum uptime, and the lowest cost of ownership. These techs are treated to industry leading training, equipment, and technology. Locally in Madison, we have over 30 Field Service Techs covering the SW corner of Wisconsin! We have a great team of Techs, Managers, and support staff that are 100% here to support our Techs and keep them happy and successful! Apply today at crown.jobs Look for the postings in Madison, WI to join our team! https://us-careers.crown.com/search/?createNewAlert=false&q=technician&locationsearch=madison%2C+WI Check out some videos on "A day in the life of a Crown Tech"! https://youtu.be/4IMLOb8SIgQ https://youtu.be/x7hOEnLIKVY https://youtu.be/JzNM3c_hCOU

Photos

  • Crown Madison has been at our current location for over 10 years! We are working on getting a new, bigger building in the near future to accommodate our growth!
  • Our parts dept. supplies over 30 vans and several customer consignments with all the parts they need to keep their fleet up an running.
  • We sell a ton of tires for forklifts! Everything that moves needs tires!
  • We have 3 different models of vans in our fleet: Chevy Express, Ford Transit, and this Freightliner Sprinter by Mercedes.
  • This is one our Sprinter vans, inside the cabin. These are turbo 4 cylinder gas powered vans made by Mercedes.
  • Inside the cargo area of one our vans
  • typical van setup
  • Here's a typical van looking in from the rear cargo doors. Our vans all have a vice, air compressor, up to $10k in parts, special jack for forklifts, etc.
  • Here's a shot of the compressor. We use this for air tools and to blow out the trucks during PM services and repairs.
  • This brand new Crown SC5700 is being prepped (PDI) in our shop before its sent out to a customer.
  • This is a Crown C5, internal combustion LP forklift. Crown 100% manufactures the engine in this truck.
  • Changing out a gearbox on a Crown Reach Truck! Over half of the Reach trucks sold in the world are made by CROWN! We are the best!
  • One of our techs getting ready to do some work on a forklift! Sometimes we can pull our vans right into the building and have them right next to the forklift while working.
  • We have the mast of this forklift taken off to access the drive motors.
  • We're swapping out the electric motor and pump that powers the hydraulic systems on this Reach truck.
  • Crown makes the best TSP in the world! We are finishing putting this one together, they come in 3 pieces laying down on pallets. When put together, one of these weighs over 20k pounds and can elevate a pallet up to almost 60 feet in the air!
  • The final piece is put on and this TSP is ready to rock!
  • Often times we have to remove a major component from a forklift using another forklift! This is the reach assembly from a Crown Reach truck, taken out to repair some damage. We are using a SC 3 wheel sitdown to remove it safely.
  • We don't JUST work on Crown forklifts! This is a CAT that we have the brake drum and axle removed on to fix a parking brake cable! These bigger units use a drum brake setup just like you'd find in a truck or older car.
  • Here is one of our Battery/Charger Tech box trucks. We have 4 full time techs in Madison that only work on Industrial Batteries and chargers. Their vans are fully stocked with specific equipment and parts for batteries and chargers.
  • Crown Lift Trucks - Madison shop photo
  • Crown Lift Trucks - Madison shop photo
  • Crown Lift Trucks - Madison shop photo

Under The Hood

Is the shop heated? Air conditioned?

Field Service Techs travel to an from a variety of customers and environments. Most are climate controlled warehouses or manufacturing facilities, but there can be some work outside, etc.

What is the size of the team I’d be working with?

In Madison we have over 30 Field Techs. Our branch is broken up into 4 Teams, each with a Field Service Manager, Lead Tech for support, and 8-12 Field Techs

What are the shop hours and what are the shift timeframes?

5 day work week- M-F 7-3:30 (start can be adjusted either way to accommodate Optional 4 day work week

What tools does the shop provide that are available for all technicians to use?

All specialty tools, scan tools, and safety equipment is provided. Techs are responsible for basic hand tools.

What type of break room facility is provided?

different per customer you are at

How many bays does your shop have?

our shop has 6 bays but we have one shop tech

How many repair orders do you average per month?

each tech does 40 or more Planned Maintenance work orders and 15-20 repair/service call work orders each month

What is your parts ordering process?

Technicians have parts and service information on their service tablets, they look up most of their own parts for minor repairs. Large quotes or repair work orders require assistance by our parts dept. Crown Madison's parts dept. has over 30 years of experience in material handling parts!

What is your policy on side work?

Technicians are not allowed to work on forklifts or other material handling equipment on their own time. However, many of our techs work on cars, trucks, or motorcycles as a side gig! And this is fine!!!

Do you offer any skills training or continuing education opportunities?

Crown has industry leading training at all levels of employment. We send our techs back to our regional training center every year for 40 hours of training to learn to work on different equipment. We can also send techs to leadership development classes.

Can you describe opportunities for career growth at your business?

Crown is a large company with 4 major parts-Service, Parts, Sales, and Manufacturing. A seasoned Field Service Technician has the familiarity with our customers and equipment to take on many roles within the company. They can stay in Service and become a Lead Tech and help support a team of techs. A Field Service Manager manages each team of 8-12 techs. A Service Manager manages the entire service dept at a single location. A Branch Manager manages all Service, Parts, and Sales at a branch location. Our branch grows 10% a year, and we have added 3 teams in the last decade. Each time a team is added, there's new opportunities for people to advance and move up! At Crown we promote from within!

Can you describe your performance review process?

Every 6 months every hourly employee gets a Performance Evaluation Review, and a Wage review. Wage reviews are generally between 1.5-6.0% every 6 months based 100% on performance.

What type of safety training is required?

All Control of Hazardous Energy and Safety Training is provided in the initial 5 weeks of training. Every year each tech retakes the COHE training to ensure they don't get complacent.

Can you describe how Techs work with and mentor younger techs?

All of our techs work together to mentor new employees. We have dedicated mentor and Lead techs for each team that assist new techs until they are comfortable on their own, and our whole team is on standby for tech support at all times! We aren't flat rate so we are always happy to help!

How does your shop get involved with the local community?

We have been sponsoring a local racing event at Madison International Speedway. All Crown Employees get into the sponsored event for free and it gives us a chance to mingle with the community!

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We are working with high schools through our partnership with MATC. We have sponsored several events at MATC that are geared towards getting kids in middle or high school interested in the Automotive programs at MATC.

Where do you see the shop in five years?

Within 5 years we should have a new building with more space and opportunities!

Is there anything else you’d like to mention about career development and community?

Every manager at Crown Madison, all the way up to the Branch Manager, either started as a Tech or an entry level Sale Rep. This is the case at every branch across the country! There is no shortage of opportunity for someone that does not want to turn wrenches their whole life!

Do you have an application form and how long does it typically take to complete?

Application is done online at crown.jobs and can be completed in 15-30 minutes. A resume can be uploaded as well.

Do you phone screen applicants before doing in-person interviews?

Generally we reach out to an applicant and request an in person interview, if you are having a hard time finding time we can do a Teams or phone interview initially.

What do your in-person interviews entail?

In person interviews are usually about 2 hours long. We are really feeling out who you are as a person, what your fit is in our group, and making sure you would find what you are looking for in a job here at Crown. We also test your electrical troubleshooting ability and ask some basic mechanical questions.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

All applicants who accept an offer must complete: Personality assessment background check drug screening and physical

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

We do some basic electrical diagram troubleshooting during the interview

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

Offers can be made right after the interview!

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

Anywhere from 2-4 weeks depending on how long out we schedule the first interview, physical/drug screening, and how long the background check takes to clear

Entry Level Field Service Technician Pay Range: $46,500 - $57,000/year ($22.36 - $27.40/hr)

Automotive or Diesel Tech school completion with little to no experience, or 3-6 years experience in related field(i.e.-Auto, Diesel, Industrial Maint.) Must have base mechanical/electrical knowledge to build off of. A good driving record, ability to speak to customers and build relationships with them is a must.

Experienced Field Service Technichan Pay Range: $57,000 - $80,000/year ($27.40 - $38.46/hr)

6 or more years of experience in a related field(i.e.-Auto, Diesel, Industrial Maint.) Highly experienced mechanical and diagnostic/electrical ability required. A good driving record, ability to speak to customers and build relationships with them is a must.

Health Insurance Offered
Crown provides health insurance through Blue Cross/Blue Shield with 4 levels of coverage. Bronze, Bronze Plus, Silver, and Gold. All with optional HSA.
Dental Insurance Offered
Dental insurance is provided by Delta Dental
Vision Insurance Offered
Optional Vision Insurance with company reimbursement of prescription safety glasses
Retirement Plan Offered
401K with Merril Lynch with 4% match
Sick Leave Offered
24 hours of personal leave is available each year to be used in 2 hour increments
Vacation Offered
Crown offers a tiered vacation schedule. Vacation is negotiable upon hiring for seasoned techs. Years of Service Vacation 0 3 days 1 5 days 2-4 10 days 5-7 12 days 8-9 13 days 10-14 17 days 15-19 19 days
Paid Holidays Offered
Crown offers 9 paid holidays including your birthday!
ST / LT Disability Offered
Short term and Long term Disability are provided
Life Insurance Offered
Life insurance is provided up to your annual wage, with additional amounts optional
Uniforms Offered
Uniforms and cleaning service provided with a minimum of 11 sets of shirts and pants, and two coats
Other Offered
Crown Field Service techs are provided with a company vehicle that they take home with them. All fuel and maintenance on this vehicle is provided by the company. This is a savings of $300-500/month for most people

Shop Talk

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