Crown Lift Trucks - Madison - Technician Jobs in Madison, WI

Field Service Techs travel to an from a variety of customers and environments. Most are climate controlled warehouses or manufacturing facilities, but there can be some work outside, etc.

In Madison we have over 30 Field Techs. Our branch is broken up into 4 Teams, each with a Field Service Manager, Lead Tech for support, and 8-12 Field Techs

5 day work week- M-F 7-3:30 (start can be adjusted either way to accommodate Optional 4 day work week

All specialty tools, scan tools, and safety equipment is provided. Techs are responsible for basic hand tools.

different per customer you are at

our shop has 6 bays but we have one shop tech

each tech does 40 or more Planned Maintenance work orders and 15-20 repair/service call work orders each month

Technicians have parts and service information on their service tablets, they look up most of their own parts for minor repairs. Large quotes or repair work orders require assistance by our parts dept. Crown Madison's parts dept. has over 30 years of experience in material handling parts!

Technicians are not allowed to work on forklifts or other material handling equipment on their own time. However, many of our techs work on cars, trucks, or motorcycles as a side gig! And this is fine!!!

Crown has industry leading training at all levels of employment. We send our techs back to our regional training center every year for 40 hours of training to learn to work on different equipment. We can also send techs to leadership development classes.

Crown is a large company with 4 major parts-Service, Parts, Sales, and Manufacturing. A seasoned Field Service Technician has the familiarity with our customers and equipment to take on many roles within the company. They can stay in Service and become a Lead Tech and help support a team of techs. A Field Service Manager manages each team of 8-12 techs. A Service Manager manages the entire service dept at a single location. A Branch Manager manages all Service, Parts, and Sales at a branch location. Our branch grows 10% a year, and we have added 3 teams in the last decade. Each time a team is added, there's new opportunities for people to advance and move up! At Crown we promote from within!

Every 6 months every hourly employee gets a Performance Evaluation Review, and a Wage review. Wage reviews are generally between 1.5-6.0% every 6 months based 100% on performance.

All Control of Hazardous Energy and Safety Training is provided in the initial 5 weeks of training. Every year each tech retakes the COHE training to ensure they don't get complacent.

All of our techs work together to mentor new employees. We have dedicated mentor and Lead techs for each team that assist new techs until they are comfortable on their own, and our whole team is on standby for tech support at all times! We aren't flat rate so we are always happy to help!

We have been sponsoring a local racing event at Madison International Speedway. All Crown Employees get into the sponsored event for free and it gives us a chance to mingle with the community!

We are working with high schools through our partnership with MATC. We have sponsored several events at MATC that are geared towards getting kids in middle or high school interested in the Automotive programs at MATC.

Within 5 years we should have a new building with more space and opportunities!

Every manager at Crown Madison, all the way up to the Branch Manager, either started as a Tech or an entry level Sale Rep. This is the case at every branch across the country! There is no shortage of opportunity for someone that does not want to turn wrenches their whole life!

Application is done online at crown.jobs and can be completed in 15-30 minutes. A resume can be uploaded as well.

Generally we reach out to an applicant and request an in person interview, if you are having a hard time finding time we can do a Teams or phone interview initially.

In person interviews are usually about 2 hours long. We are really feeling out who you are as a person, what your fit is in our group, and making sure you would find what you are looking for in a job here at Crown. We also test your electrical troubleshooting ability and ask some basic mechanical questions.

All applicants who accept an offer must complete: Personality assessment background check drug screening and physical

We do some basic electrical diagram troubleshooting during the interview

Offers can be made right after the interview!

Anywhere from 2-4 weeks depending on how long out we schedule the first interview, physical/drug screening, and how long the background check takes to clear

Automotive or Diesel Tech school completion with little to no experience, or 3-6 years experience in related field(i.e.-Auto, Diesel, Industrial Maint.) Must have base mechanical/electrical knowledge to build off of. A good driving record, ability to speak to customers and build relationships with them is a must.

6 or more years of experience in a related field(i.e.-Auto, Diesel, Industrial Maint.) Highly experienced mechanical and diagnostic/electrical ability required. A good driving record, ability to speak to customers and build relationships with them is a must.