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Under The Hood
Is the shop heated? Air conditioned?
The Shop is heated and air conditioned.
What is the size of the team I’d be working with?
There are 30 members in the team between parts and service.
What are the shop hours and what are the shift timeframes?
Monday thru Friday 7am - 6pm Saturday 8am - 4pm Schedules vary depending on the position, technicians always work a 5 day work week.
What tools does the shop provide that are available for all technicians to use?
Infiniti specialty tools that are organized in a tool room. 4 Consult III's and every bay has their own computer.
What type of break room facility is provided?
The break room has a microwave, small oven, full size refrigerator, coffee machine and a drink vending machine.
How many bays does your shop have?
14, including detail and wash bays.
How many repair orders do you average per month?
2022 - we have averaged 500.
What is your parts ordering process?
We use Dealerlogix to help expedite the parts ordering process.
What is your policy on side work?
Has to be pre-approved by Service Director.
Are there any other unique features of the work environment worth noting?
We have a strong group of Service Consultants, as a team we average 3.64 hours per CP repair orders. On an average, the work mix is 70% CP to 30% Warranty. Our Customer Service Index averages 14 points above National average.
Do you offer any skills training or continuing education opportunities?
We pride ourselves in keeping up with the latest technology. Infiniti training is available for the individual that shows they want to advance and ultimately become a Master Certified Technician.
Can you describe opportunities for career growth at your business?
Infiniti tech training is 100% paid Coulter Infiniti and I reimburse the technician for ASE's once they pass.
Can you describe your performance review process?
Performance reviews are a continuous process, we monitor performance on a daily basis.
What type of safety training is required?
Safety training is a daily occurrence, working in an environment that could potentially harm someone safety is our number one priority!
Can you describe how Techs work with and mentor younger techs?
Young techs will work with a mentor for a few weeks before they move on to the next mentor. I believe every mentor has a different skill set the young techs can learn from.
How does your shop get involved with the local community?
Throughout the year we get involved with different charities.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We currently work with our local EVIT tech school.
Where do you see the shop in five years?
Stronger than ever, I believe our best days are ahead of us!
Do you have an application form and how long does it typically take to complete?
We do require an application to be filled out, it takes about 15-20 minutes
Do you phone screen applicants before doing in-person interviews?
I do, I like to see if they could potentially be a good fit before I waste their time.
What do your in-person interviews entail?
Going over all aspects of the position and expectations. I leave plenty of time for the potential employee to ask questions.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
We do background checks and drug screening.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
Usually within a week
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
Usually takes between 3-5 working days
C Level Technician
Pay Range: $25,000.00 - $35,000.00/year
We do different contests and spiffs at times
A Level Technician
Pay Range: $75,000.00 - $100,000.00/year
We do different contests and spiffs at times
Lube Technician
Pay Range: $16.00 - $18.00/hour
We do different contests and spiffs at times
Service Advisor
Pay Range: $60,000.00 - $120,000.00/year
We do different contests and spiffs at times
B Level Technician
Pay Range: $50,000.00 - $65,000.00/year
We do different contests and spiffs at times
- Health Insurance Offered
- Nothing is more important than your good health. To help you maintain your health and well-being, we offer you two Cigna Medical plan options - the Open Access Plus plan and the Open Access Plus plan with an HSA. Each plan covers the same types of service; however they differ in premiums, copayments, coinsurance, and deductibles. In addition, the HSA plan allows you to open a Health Savings Account with Discovery Benefits. The employer contributes $20.00 per pay (semi-monthly).
- Dental Insurance Offered
- Maintaining your oral health is more than just a bright smile — it’s linked to your overall health. Regular dental check-ups and cleanings are part of a healthy lifestyle and can help detect certain medical conditions. We are proud to offer you two Cigna dental plan options, so you have the flexibility to choose a plan that best meets the needs of you and your family.
- Vision Insurance Offered
- Did you know that vision and health conditions, such as diabetes, high blood pressure, and glaucoma, can be detected early through a comprehensive eye exam? Keep your eyes healthy with our vision plan — and treat yourself to that new pair of glasses! Although you have the option to see any provider you wish, you will receive the best benefits when you choose an in-network provider. Vision benefits are provided through Avesis.
- Retirement Plan Offered
- 401k Plan Fidelity Plan Sponsor Rollovers Available: Yes Possible employer match of 25% of employee contribution, up to $2000/yr.- must be employed 12/31 of that year. Must be 18 yrs. of age.
- Sick Leave Offered
- PTO hours are accrued per pay period and can be used for sick leave.
- Vacation Offered
- PTO hours are accrued per pay period and can be used for Vacation, Sick leave, etc. 80 hours (10 days/year) from day 1 up to end of year 2 120 hours (15 days/year) 3-6 years of service 144 hours (18 days/year) 7+ years of service
- Paid Holidays Offered
- The following Holidays are observed: New Year’s Day Memorial Day 4th of July Labor Day Thanksgiving Day Christmas Day
- ST / LT Disability Offered
- Accident Critical Illness Hospital Indemnity Insurance Universal Life Insurance Voluntary benefits are provided through Transamerica.
- Life Insurance Offered
- Basic Life & AD&D If you enroll in a medical plan, you will automatically receive $20,000 in Basic Life and AD&D insurance through Cigna at no cost to you. Benefit is provided through New York Life.
- Uniforms Offered
- Uniforms are provided for Technicians and Detail personnel, two to four weeks after initial start date. Coulter Infiniti shirts are provided for Valets and Service Consultants.
- Other Offered
- Discounts available on: All vehicle purchases. Parts, accessories and clothing. Service repairs. AND the best part...AIR CONDITONED SHOP !!!