Coulter Infiniti - Technician Jobs in Mesa, AZ

Photos

  • Complimentary beverages, Customer Lounge
  • Alignment and Tread Depth inspection on Service Drive 

Master Tech Carlos, waiving in the background
  • Air conditioned shop with LED lighting system.
  • New Hunter tire machine
  • New Hunter tire balancer
  • Special tool room, Techs have access to an excel sheet showing all tools
  • Showroom
  • Parts department
  • Customer lounge with free Wi-fi
  • Coulter Infiniti shop photo
  • Coulter Infiniti shop photo
  • Air conditioned shop with LED lighting system
  • Air conditioned shop with LED lighting system
  • Very proud of our Master Techs!
  • 2022 Holiday Luncheon
  • Coulter Infiniti shop photo
  • Coulter Infiniti shop photo
  • Coulter Infiniti shop photo
  • Coulter Infiniti shop photo
  • Very proud of our Master Tech
Mark!
  • Coulter Infiniti shop photo
  • Very proud of our Master Tech
Carlos!
  • Coulter Infiniti shop photo
  • Very proud of our Master Tech
Jorge!

Under The Hood

Is the shop heated? Air conditioned?

The Shop is heated and air conditioned.

What is the size of the team I’d be working with?

There are 30 members in the team between parts and service.

What are the shop hours and what are the shift timeframes?

Monday thru Friday 7am - 6pm Saturday 8am - 4pm Schedules vary depending on the position, technicians always work a 5 day work week.

What tools does the shop provide that are available for all technicians to use?

Infiniti specialty tools that are organized in a tool room. 4 Consult III's and every bay has their own computer.

What type of break room facility is provided?

The break room has a microwave, small oven, full size refrigerator, coffee machine and a drink vending machine.

How many bays does your shop have?

14, including detail and wash bays.

How many repair orders do you average per month?

2022 - we have averaged 500.

What is your parts ordering process?

We use Dealerlogix to help expedite the parts ordering process.

What is your policy on side work?

Has to be pre-approved by Service Director.

Are there any other unique features of the work environment worth noting?

We have a strong group of Service Consultants, as a team we average 3.64 hours per CP repair orders. On an average, the work mix is 70% CP to 30% Warranty. Our Customer Service Index averages 14 points above National average.

Do you offer any skills training or continuing education opportunities?

We pride ourselves in keeping up with the latest technology. Infiniti training is available for the individual that shows they want to advance and ultimately become a Master Certified Technician.

Can you describe opportunities for career growth at your business?

Infiniti tech training is 100% paid Coulter Infiniti and I reimburse the technician for ASE's once they pass.

Can you describe your performance review process?

Performance reviews are a continuous process, we monitor performance on a daily basis.

What type of safety training is required?

Safety training is a daily occurrence, working in an environment that could potentially harm someone safety is our number one priority!

Can you describe how Techs work with and mentor younger techs?

Young techs will work with a mentor for a few weeks before they move on to the next mentor. I believe every mentor has a different skill set the young techs can learn from.

How does your shop get involved with the local community?

Throughout the year we get involved with different charities.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We currently work with our local EVIT tech school.

Where do you see the shop in five years?

Stronger than ever, I believe our best days are ahead of us!

Do you have an application form and how long does it typically take to complete?

We do require an application to be filled out, it takes about 15-20 minutes

Do you phone screen applicants before doing in-person interviews?

I do, I like to see if they could potentially be a good fit before I waste their time.

What do your in-person interviews entail?

Going over all aspects of the position and expectations. I leave plenty of time for the potential employee to ask questions.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

We do background checks and drug screening.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

No

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

Usually within a week

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

Usually takes between 3-5 working days

A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $75,000 - $100,000/year

We do different contests and spiffs at times

B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $50,000 - $65,000/year

We do different contests and spiffs at times

C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $25,000 - $35,000/year

We do different contests and spiffs at times

Lube Technician
Lube Technicians are entry level technicians that focus on routine maintenance such as oil changes, changing tires, and inspections.
Pay Range: $16 - $18/hour

We do different contests and spiffs at times

Service Advisor
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $60,000 - $120,000/year

We do different contests and spiffs at times

Health Insurance Offered
Nothing is more important than your good health. To help you maintain your health and well-being, we offer you two Cigna Medical plan options - the Open Access Plus plan and the Open Access Plus plan with an HSA. Each plan covers the same types of service; however they differ in premiums, copayments, coinsurance, and deductibles. In addition, the HSA plan allows you to open a Health Savings Account with Discovery Benefits. The employer contributes $20.00 per pay (semi-monthly).
Dental Insurance Offered
Maintaining your oral health is more than just a bright smile — it’s linked to your overall health. Regular dental check-ups and cleanings are part of a healthy lifestyle and can help detect certain medical conditions. We are proud to offer you two Cigna dental plan options, so you have the flexibility to choose a plan that best meets the needs of you and your family.
Vision Insurance Offered
Did you know that vision and health conditions, such as diabetes, high blood pressure, and glaucoma, can be detected early through a comprehensive eye exam? Keep your eyes healthy with our vision plan — and treat yourself to that new pair of glasses! Although you have the option to see any provider you wish, you will receive the best benefits when you choose an in-network provider. Vision benefits are provided through Avesis.
Retirement Plan Offered
401k Plan Fidelity Plan Sponsor Rollovers Available: Yes Possible employer match of 25% of employee contribution, up to $2000/yr.- must be employed 12/31 of that year. Must be 18 yrs. of age.
Sick Leave Offered
PTO hours are accrued per pay period and can be used for sick leave.
Vacation Offered
PTO hours are accrued per pay period and can be used for Vacation, Sick leave, etc. 80 hours (10 days/year) from day 1 up to end of year 2 120 hours (15 days/year) 3-6 years of service 144 hours (18 days/year) 7+ years of service
Paid Holidays Offered
The following Holidays are observed: New Year’s Day Memorial Day 4th of July Labor Day Thanksgiving Day Christmas Day
ST / LT Disability Offered
Accident Critical Illness Hospital Indemnity Insurance Universal Life Insurance Voluntary benefits are provided through Transamerica.
Life Insurance Offered
Basic Life & AD&D If you enroll in a medical plan, you will automatically receive $20,000 in Basic Life and AD&D insurance through Cigna at no cost to you. Benefit is provided through New York Life.
Uniforms Offered
Uniforms are provided for Technicians and Detail personnel, two to four weeks after initial start date. Coulter Infiniti shirts are provided for Valets and Service Consultants.
Other Offered
Discounts available on: All vehicle purchases. Parts, accessories and clothing. Service repairs. AND the best part...AIR CONDITONED SHOP !!!

Shop Talk

As a WrenchWay Top Shop, we are committed to promoting and improving technician careers!