Responsibilities include but are not limited to: - Write estimates and coordinate field estimates for repairs - Ensure all data fields are entered correct and complete - Determine customer expectations and monitor repair to meet those expectations - Address customer concerns immediately - Check in vehicle, take photos per insurance and CCC requirements - Apply seat and steering wheel covers - Thoroughly review repair plan after blueprint is complete - Maintain good working relationship with Insurance companies - Keep customer informed throughout repair process. - Update customer a minimum of twice a week - Add notes in ProfitNet when customer is contacted or contact by customer - Ensure customer is informed of additional repairs needed - Keep continuous communication with Production Manager, Paint shop manager, and Parts department to ensure current information to customer is correct. - Stay on top of cycle time for repair completion - Keep Accounts Receivable updated and current - Take opportunity to up-sale when looking over vehicle with customer - Conduct final Quality Check of vehicle - Provide Excellent Customer Service at all times to achieve best CSI possible. - Maintain CSI of 95% or better - Perform duties as assigned by management - Coverage for other estimators personal time off, appointments, sick leave, etc.. - Purge CCC1/ProfitNet on a 30 day cycle: Canceled repairs and No Shows - Maintain good relationships with customers to ensure return business. Communicate with all department managers to establish good timelines for repair completion to allow cycle times to be accurate - Must have held a valid driver's license for at least 1 year Hours: - This is a full-time position. - Our shop is open Monday - Friday from 7:30am to 5:30pm Compensation: - Commission based on experience