Under The Hood
Is the shop heated? Air conditioned?
What is the size of the team I’d be working with?
Our team includes 7 line technicians everyone gets two bays 3 quick serve techs 2 drivers, one for parts one for general service A parts manager, office manager, service manager, and additional service writer
What are the shop hours and what are the shift timeframes?
7:00am.-6:00pm. (Monday-Friday) No weekends
What tools does the shop provide that are available for all technicians to use?
All heavy equipment provided, diagnostic scanners, and specialty equipment. If we don't have what you need, we will buy it.
What type of break room facility is provided?
Fridge, microwave, tables, chairs, coffee pot, and a library full of repair information dating back to the 1980's.
How many bays does your shop have?
How many repair orders do you average per month?
What is your parts ordering process?
Tech will discuss with customer what the problem is. The write up will then go to the service manager for review. When every thing looks good they will look up labor times for the repairs. This is then sent over to the parts manager who gets the parts together and order written up
What is your policy on side work?
No side work
Are there any other unique features of the work environment worth noting?
Do you offer any skills training or continuing education opportunities?
This is a continual process, and we pay for all of it. Whatever's out there that is the right fit for continued education we will take advantage of it. This is not forced on our techs but highly encouraged. We also have lots of online training opportunities. ASE's not required to get a job but we will want techs to work their way towards certifications.
Can you describe opportunities for career growth at your business?
We will help techs setup up career paths and goals. This is encouraged in our shop, we have a trainee program we use as well. We are willing to take junior techs and train them all the way to master certified levels.
Can you describe your performance review process?
We are in the process of setting up a formal review process. This will be an annual review discussing past performance, and future goals.
What type of safety training is required?
Can you describe how Techs work with and mentor younger techs?
Senior techs will work with junior tech when time permits. This includes assistance on repairs, and answering questions that techs may have.
How does your shop get involved with the local community?
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
Currently there is nothing in the area available, if the situation comes up we would be happy to take part in it. We have worked with apprentices in the past.
Where do you see the shop in five years?
We are looking to turn our shop into a one stop shop that will include automotive and body work and a car wash. We are also in the process of revamping the shop to give it an upgrade.
Is there anything else you’d like to mention about career development and community?
We want the technician that has the desire to start with us, set up a career path, and train all the way up to their master certifications. We will do all we can to help accommodate that in any way we can.
Do you have an application form and how long does it typically take to complete?
Paper form for more junior techs, resumes are used for the more experienced techs. and reviewed.
Do you phone screen applicants before doing in-person interviews?
We do phone screens, but also use texting and emailing to set up appoints and to get questions answered. The phone screen is basic touching on background, certifications, experience.
What do your in-person interviews entail?
Always with GM, and Service Manager and Owner if needed. We dive deeper into the techs background, experience and certifications. We also want to get to know the techs personality and hobbies as well to see if they will be a fit.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No formal assessment, but a 90 day probationary period.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
2 weeks at the most
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
2 weeks at the most, sooner for the right fit.
Is there anything else you’d like to mention about your hiring process?
Experience is key for us right now, as well as a personality that fits our shop.
A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $70,000 - $100,000/year
Flat rate system Based on experience, certification The sky is the limit, 100,000+ for the right technician
B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $50,000 - $70,000/year
Flat rate system Based on experience, certification
Lube Technicians are entry level technicians that focus on routine maintenance such as oil changes, changing tires, and inspections.
Pay Range: $40,000 - $50,000/year
Productivity + Commission
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $50,000 - $75,000/year
Commission based, paid on what the company makes
- Health Insurance Offered
- BCBS, starts 60 days after employment at the beginning after the next month, single and plans available PPO and HMO to choose from. Employer pays 50% of employee, and 50% of HMO.
- Dental Insurance Offered
- Attached to health insurance plan.
- Vision Insurance Offered
- Attached to health insurance plan.
- Retirement Plan Offered
- A 401K plan is offered after a year worth of employment. The effective date for the plan is July 7th after your first full year.
- Sick Leave Not Offered
- Vacation Offered
- One week after one year Two weeks after three years
- Paid Holidays Offered
- Major holidays are off (New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas).
- ST / LT Disability Offered
- AFLAC is offered but is paid by employee is they decide to enroll.
- Life Insurance Not Offered
- Uniforms Offered
- Work shirts, and work pants provided.
- Other Not Offered