Cleveland Freightliner - Technician Jobs in Parma, OH

Top Shop for Technician Jobs in Parma, OH


  • Cleveland Freightliner  shop photo
  • Cleveland Freightliner  shop photo
  • Cleveland Freightliner  shop photo
  • Cleveland Freightliner  shop photo
  • Cleveland Freightliner  shop photo
  • Cleveland Freightliner  shop photo
  • Cleveland Freightliner  shop photo
  • Cleveland Freightliner  shop photo
  • Cleveland Freightliner  shop photo
  • Cleveland Freightliner  shop photo
  • Cleveland Freightliner  shop photo

Under The Hood

Is the shop heated? Air conditioned?

The shop is heated in the winter and use fans and provide Gatorade and water on ice in the shop for technicians.

What is the size of the team I’d be working with?

We currently have 9 technicians 2 interns one from Ohio Technical College and another from a local JVS diesel program.

What are the shop hours and what are the shift timeframes?

The shop hours are from 7am - 11:30pm Monday through Friday and 7am - 1pm Saturday. 1st shift is from 7am - 3:30pm 2nd shift is from 3:00pm to 11:30pm.

What tools does the shop provide that are available for all technicians to use?

The shop provides all product specific Freightliner, Cummins, Cat, Eaton and Allison tooling and test equipment. The shop also provides 3/4 torque wrench 1in impact and misc. other specialty tooling.

What type of break room facility is provided?

There is a breakroom with vending machines, microwaves, refrigerator and toaster oven. The breakroom has silverware, cups and napkins for employees. The facility also provides 2 covered picnic tables and a grille for use by employees during breaks.

How many bays does your shop have?

The shop has 16 bays with work benches, air lines, stand grinders and vices.

How many repair orders do you average per month?

180-250 per month.

What is your parts ordering process?

There is a dedicated back counter parts professional who handles the shop technicians.

What is your policy on side work?

The policy is no side work or moonlighting is allowed by employees.

Are there any other unique features of the work environment worth noting?

The shop has a very positive environment with a great Foreman with over 25 years experience. The department focuses on teaching and continual development of all technicians.

Do you offer any skills training or continuing education opportunities?

Yes the technicians are continually being trained and updated on all Freightliner and other OEM products.

Can you describe opportunities for career growth at your business?

The opportunities for career growth are varied and diversified as the Valley Group currently has 14 rooftops that cover Freightliner, Ford, Chevy, Chrysler, Jeep, Ram and Dodge plus a body shop and body builder (Cenweld) facility.

Can you describe your performance review process?

Technicians once hired will be reviewed at 30, 60, 90 days and then once a year after that.

What type of safety training is required?

The safety training required is through OSHA and is done online durring new hire orientation period.

Can you describe how Techs work with and mentor younger techs?

Younger technicians will shadow on large repairs and basic maintenance repairs based on workload and job availability.

How does your shop get involved with the local community?

Valley is involved with several community organizations included both The Cleveland and Akron food banks. Valley also donates to and participates in several charities.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

Yes, we are involved and participates with Maplewood Career Center and Medina Career Center. Valley is also Partnered with Ohio Technical College in Cleveland with the Freightliner Get Ahead program.

Where do you see the shop in five years?

20 technicians, and 400 plus repair orders a month.

Is there anything else you’d like to mention about career development and community?

Valley offers Training and Education Assistance/Reimbursement. Support local Community sponsored Agricultural programs.

Do you have an application form and how long does it typically take to complete?

Yes it usually takes 5 minutes to complete.

Do you phone screen applicants before doing in-person interviews?

No we do not phone screen. A in person interview will be set up.

What do your in-person interviews entail?

The candidate comes in and does an in person interview with the service manager. The topics will range from work experience, personal experience, our shop culture, expectations for candidate and any expectations the candidate has for their career.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

Yes we perform background checks and drug screening.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

No the interview process is the assessment.

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

Usually no more than a week.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

usually no longer than a week.

Is there anything else you’d like to mention about your hiring process?

It is personable and candidates are kept up to date through the entire process.

A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $70,000 - $94,000/year

Hourly pay based on skill and ability, range of repairs able to perform and diagnostic ability

B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $50,000 - $66,500/year

Hourly pay based on skill and ability, range of repairs able to perform and diagnostic ability

C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $42,000 - $49,000/year

Hourly pay based on skill and ability, range of repairs able to perform and diagnostic ability

Service Advisor
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $40,000 - $45,000/year

Yearly income does not reflect department bonus and incentive programs.

Student Tech / Apprentice
Student technicians work on entry level tasks while completing their school programs.
Pay Range: $17 - $19/hour

Based on Vocational program through Highschool or through a technical College such as OTC or UTI.

Health Insurance Offered
Health insurance is through Medical Mutual.
Dental Insurance Offered
Dental available under medical
Vision Insurance Offered
Vision available
Retirement Plan Offered
The company offers 401(k) plans and matches.
Sick Leave Offered
Sick leave offered for non hourly employees.
Vacation Offered
Vacation is available. 1 week after 1st year, 2 weeks after 2nd year. 3 weeks after 15 years.
Paid Holidays Offered
There are 7 paid holidays.
ST / LT Disability Offered
Both long- and short-term disability are available.
Life Insurance Offered
Supplemental Life insurance is offered.
Uniforms Offered
Uniforms are provided.
Other Offered
Valley Truck Center offers multiple Team Member programs. Health reimbursements. Smoking Cessation, Health club Membership, Admission fees to bike and running races, healthy eating and an annual Biggest Loser contest. $125.00 annual boot reimbursement. Scholarship programs through GCADA with Valley match for students of Valley employees. Employee discounts on Vehicles, parts and service to Valley team members and family. Employee of the month. Employees get their Birthday off paid. Several other benefits and contest throughout the year.