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Under The Hood
Is the shop heated? Air conditioned?
The shop is both heated and air-conditioned.
What is the size of the team I’d be working with?
We have 9 technicians and 3 advisors.
What are the shop hours and what are the shift timeframes?
Monday through Friday we are open from 7am to 7 pm. Saturday we are open from 8am to 4pm. Sunday we are closed.
What tools does the shop provide that are available for all technicians to use?
The dealership provides all of the special tools required by Kia, and major equipment
What type of break room facility is provided?
Separate room with microwave, refrigerator and sink
How many bays does your shop have?
13 and alignment rack
How many repair orders do you average per month?
1000-1200 a month
What is your parts ordering process?
Tech works directly with parts associate
What is your policy on side work?
Techs are allowed after working hours but must have a repair order generated
Do you offer any skills training or continuing education opportunities?
Yes, direct training with factory-trained leaders and trainers at a Kia training facility. The dealership will provide hotel and class costs as well as reimbursement for food and gas.
Can you describe opportunities for career growth at your business?
We promote from within. Our shop foreman was a line tech, and our service manager was a service advisor with the company prior to being promoted.
Can you describe your performance review process?
90 days for new hires and annually review thereafter
What type of safety training is required?
PPE, Lift training, Hazardous materials
Can you describe how Techs work with and mentor younger techs?
Shop foreman is dedicated to mentoring lube techs. Master-certified techs help their bay neighbor. They will be available to answer questions, and help through repairs when time permits
How does your shop get involved with the local community?
In the past, we have sponsored little league baseball teams
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We participate in career day at the local technical college
Where do you see the shop in five years?
We would like to increase customer volume by 10% a year as well as retention of 72% or higher. https://www.youtube.com/watch?v=j-FerNa7WEA
Do you have an application form and how long does it typically take to complete?
Yes, we provide an electronic application form or one you can complete at the dealership. It will take about 10-15 minutes.
Do you phone screen applicants before doing in-person interviews?
Yes, we typically like to have a phone interview before having you come out to the dealership. Just to make sure we are all on the same page before the in person interview.
What do your in-person interviews entail?
In-person interviews occur at our dealership where the potential hire will sit down with multiple management personnel. Typically the Service Manager and the shop foreman. A few basic questions are asked to find out what you are looking for in a dealership to see if we are a good match. You will have the opportunity to walk through our shop and talk to our technicians.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Yes. Background checks, driving record checks and drug testing are required
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
Applicants will talk with the shop foreman or lead technician and they will review different job skills with you.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
Offers are made usually with 24 hours contingent on the background and drug screens.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
48-72 hours depending on background and drug screens.
A Level Technician
Pay Range: $0.00 - $34.00/hour
Additional $3.00 per hour for warranty hours turned, pay based on experience and certifications
B Level Technician
Pay Range: $0.00 - $27.00/hour
Additional $3.00 per hour for warranty hours turned, pay based on experience and certifications
C Level Technician
Pay Range: $0.00 - $23.00/hour
Additional $3.00 per hour for warranty hours turned, pay based on experience and certifications
Service Advisor
Pay Range: $45,000.00 - $80,000.00/year
Based on personal performance.
Service Manager
Pay Range: $0.00 - $76,000.00/year
Based on performance of the Service Department.
Student Tech / Apprentice
Pay Range: $0.00 - $19.00/hour
Based on hours turned. Hourly paid position
Lube Technician
Pay Range: $0.00 - $16.00/year
Clock hours plus $2.00 per hours turned.
- Health Insurance Offered
- •Three plan choices representing several different levels of coverage with monthly costs as low as $0 to the employee! •FREE Telemed services •Eligibility at completion of 90 days
- Dental Insurance Offered
- •Affordable pretax Dental coverages •Preventive Care (covered 100%) for Cleanings, x-rays and oral exams •Basic Repair and Treatment (deductible then 100% covered) for fillings, extractions and root canals •Major Services (deductible then 40% covered) for dentures, bridges and crowns •Eligibility at completion of 90 days
- Vision Insurance Offered
- •Affordable pretax vision coverage •Annual eye exam with a $10 copay •$150 annual allowance for eye wear frames or contacts •20% off amount over allowance (frames) •Discounts on other vision treatments such as Lasik Eye Surgery •Eligibility at completion of 90 days
- Retirement Plan Offered
- •Traditional pre-tax 401k plan with employer match •Web site access with detailed account information as well as a full array of financial educational materials •Eligibility the first day of the month following the hire date
- Sick Leave Offered
- We offer 1 week of paid time off after one year of continuious employment, 2 weeks of paid time off after three years of continuious employment and 3 weeks of paid time off after five years of continious employment.
- Vacation Offered
- We offer 1 week of paid time off after one year of continuious employment, 2 weeks of paid time off after three years of continuious employment and 3 weeks of paid time off after five years of continious employment.
- Paid Holidays Offered
- We have paid holidays. New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
- ST / LT Disability Offered
- We offer group rates for Short Term and Long Term disability.
- Life Insurance Offered
- As an employee you have a $20,000 policy on yourself paid by the company. We offer group rates for Life Insurance forself, spouse and children.
- Uniforms Not Offered
- Other Offered
- We will reimburse line technicians for up to $150 towards a pair of work boots. With all the hours of wear and tear on them we want to make sure the techs have a quality pair of boots.
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