ATG WESTFIELD - Technician Jobs in Westfield, MA

About Us

At ATG, “We Know Trucks.” Our team understands that our customers’ trucks are their livelihood. Keeping this in mind, our goal is to minimize the cost of truck ownership by providing a vast array of new truck sales and services to truck owners. We provide round the clock customer assistance 24/7/365; providing you with three shifts of manufacture and ASE trained/certified skilled technicians, parts, and sales personnel, as well as a highly trained customer service group that will be able to meet all your needs.

Photos

  • Front parking lot at our Westfield location
  • One of our technicians working on a customer truck with a smile!
  • Front entrance to our Westfield lot
  • Some trucks getting serviced in Westfield
  • Some trucks getting serviced in Westfield
  • Some trucks getting serviced in Westfield
  • ATG Westfield Service Team working hard to keep trucks moving
  • Diesel Technicians at ATG Westfield are solving complex technical problems to keep trucks #OnTheRoad
  • Our wonderful Westfield group launching our Haulin' 4 Hunger program at Our Community Table!
  • Our Westfield crew all smiles in this cold New England weather

Under The Hood

Is the shop heated? Air conditioned?

Heated but not air conditioned.

What is the size of the team I’d be working with?

13 Technicians, 5 service advisors, and an on site Service Manager

What are the shop hours and what are the shift timeframes?

M-F 7AM - 5:30PM Saturday 7:30AM - 3PM Closed Sunday Emergency Services After Hours

What tools does the shop provide that are available for all technicians to use?

None

What type of break room facility is provided?

There is a breakroom on site with a fully functioning bathroom

How many bays does your shop have?

6bays

How many repair orders do you average per month?

150+ per month

What is your parts ordering process?

We have a fully staffed parts department that will help you get what you need to get the truck back on the road

What is your policy on side work?

N/A

Do you offer any skills training or continuing education opportunities?

Located in our Shrewsbury, MA headquarters, our fully staffed training facility offers year round training opportunities. With our own in house trainers we're able to keep our network technicians (no matter the location) up to speed around our changing market.

Can you describe opportunities for career growth at your business?

We promote actively from within, whether you start off in parts or our service department we can utilize your skillset anywhere!

Can you describe your performance review process?

We provide new hires with a 90-day review process. Following that we typically hold reviews every 6 months.

What type of safety training is required?

As a part of our growing network, we have a Safety Director and location based safety teams that help to keep our work environment safe.

Can you describe how Techs work with and mentor younger techs?

We are very fortunate to have a talent base of technicians with years of experience in the industry. Because of their wisdom and willingness to teach, we're able to bring green techs into ATG and give them a hands-on education to get them up and running faster.

How does your shop get involved with the local community?

Through our company initiative, Haulin' 4 Hunger, all of our locations across the network patriciate in quarterly contributions of food to our local food banks and shelters. At the end of the year, all locations also donate full meals.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

Through our job shadowing and apprenticeship programs, ATG is committed to bringing more high school and technical students into the industry. Whether you want to turn a wrench or complete inventory, we have a space for you!

Where do you see the shop in five years?

Growing to be a larger part of the our local communities and municipalities.

Do you have an application form and how long does it typically take to complete?

We do have an online application form that we do ask people to complete. But we do accept walk ins, referrals, and on the spot interviews. The online application should only take 5 minutes to complete.

Do you phone screen applicants before doing in-person interviews?

We prefer in-person interviews, but if needed we will do a phone screening with the hiring manager.

What do your in-person interviews entail?

For in-person interviews you will meet with the hiring manager, answer a few questions, and get a tour of the facilities and potential co-workers.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

We preform backgrounds checks and a drug and alcohol screening on candidates.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

No

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

We pride ourselves on not "ghosting" candidates. Therefore we are committed to getting an answer to you within 2 weeks.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

From submitting to hiring, the whole process can take upwards of 4 weeks.

A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $74,000 - $93,000/year

Top level technicians

B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $56,000 - $74,000/year

Mid level technicians

C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $43,000 - $56,000/year

Low level technicians

Student Tech / Apprentice
Student technicians work on entry level tasks while completing their school programs.
Pay Range: $15 - $16/hour

ATG offers apprenticeship, co-op, internship opportunities across our 8 locations.

Parts Delivery Driver Pay Range: $15 - $17/hour ($0.01 - $0.01/hr)

Our parts drivers deliver through our network of customers

Health Insurance Offered
Currently the company offers 2 health insurance plans through Blue Cross Blue Shield (BCBS): HMO Blue New England $1,000 Deductible Hospital Cost Choice HMO Blue New England Options Deductible Healthy Actions
Dental Insurance Offered
Currently the company offers a dental insurance plan through Delta Dental.
Vision Insurance Offered
Currently the company offers a vision insurance plan through VSP.
Retirement Plan Offered
The company match will be a 100% match of your contribution up to 4% of your salary. The company match will be considered a “Safe Harbor” match under IRS regulations. One of the key benefits of a safe harbor match is that it is immediately 100% vested to employees.
Sick Leave Offered
We over 40 hours of sick leave per year to employees.
Vacation Offered
We have a tiered vacation leave plan for employees. In your first year you receive a prorated amount. On the new year following your first year after hire date you will receive 80 hours of vacation until your 9th year of employment. In your 10th to 14th year of employment you will receive 120 hours to use. After your 15th year of employment you will receive 160 hours of vacation time to use through the end of the year. Any unused vacation time at the end of the year will be paid out.
Paid Holidays Offered
We offer 6 paid holidays: Memorial Day Fourth of July Labor Day Thanksgiving Christmas New Years
ST / LT Disability Offered
We offer both short-term (at 60% of your pay) and long-term disability. This is a COMPANY PAID benefit, meaning it's free for you! We also offer optional benefits through Colonial Life where we pay the administrative fees.
Life Insurance Offered
We provide 2 life insurance policies through Lincoln Life, both in the amount of $50,000.00. This is also a COMPANY PAID benefit, meaning it's free for you!
Uniforms Offered
All technicians will receive a company provided uniform. All other positions receive t-shirts and other apparel.
Other Offered
We provide our employees additional benefits at no charge to them. Some of the most utilized benefits are our employee assistance program as well as our yearly passes and discount program. Currently that program is centered around amusement parks!

Shop Talk

As a WrenchWay Top Shop, we are committed to promoting and improving technician careers!

We're committed to getting out and showing our communities who ATG & the #WeKnowTrucks team are. In late September Rilinda Siegel and Klara-Sophia Hill showed up to Manchester Community College for the #WeKnowTrucks team! They met with over 700 students across New Hampshire to discuss why #dieseltrucks and the #dieselindustry is a fantastic option for post-HS! Thank you #NHADA for putting on this fabulous event & thanks so much to our fantastic sales team at Advantage Truck Group for the brand new, 2023 Western Star 49X! Students were excited to get inside and see how new trucks are looking nowadays! Looking forward to next week at Manchester Technical Institute to meet with the classes and discuss their future opportunities more!

In October 2022, We had some great discussions with students across New England this week. On Wednesday we were at Vermont Technical College in Randolph, VT as well as Blackstone Valley Vocational Regional School District and Southeastern Regional Vocational Technical High School in Massachusetts. On Thursday, we were at Pinkerton Academy in New Hampshire.

From the Woo Soxs (AAA Baseball Team in Worcester, MA), the Worcester Railers (AA Hockey League) to the Brightman Racing group. We love to support local teams & we love that our employees throughout the network enjoy it! Want to work for a company that wants you to enjoy your time outside of work? Check out our career page and apply online, https://buff.ly/3i5elqY

Our employees, like Mike Madsen, are essential to keeping our customers moving throughout New England. Interested in learning more about our opportunities at ATG? https://lnkd.in/g35Dq6Sc

Are you a student in High School or College looking to get into the diesel industry? We have Co-Op, internships, and apprenticeship opportunities across our locations. Want to learn more about what the WeKnowTrucks team can provide - check us our at https://www.advantagetruckne.com/student-careers.htm