Arrow Automotive - Technician Jobs in Reno, NV

Photos

  • Back of the shop.
  • The front entry door.
  • A peek inside the shop.
  • Customer Lounge
  • We care about celebrating birthdays and important events!
  • Lake Tahoe just a mere 30 minutes away!
  • Christmas Holiday Spirit!
  • Arrow Automotive shop photo
  • We are a Napa Autocare Center, Elite Member. We sponsored the Super Service Center at the Discovery Museum!
  • Arrow Automotive shop photo
  • Pyramid Lake famous for its Massive Lahontan cutthroat trout.
  • Certificate of Achievement from the Discovery Museum for the Super Service Center!
  • Miles and miles of hiking and biking trails in and around Reno.
  • A company Christmas Dinner Party!
  • Team BBQ lunch together! We have shop lunch every Friday!
  • We have a heated shop to keep you warm during Winter!
  • Arrow Automotive shop photo
  • Military Appreciation Night at Aces Ballpark Stadium. Donating a vehicle to a local veteran and his family.
  • Arrow Automotive shop photo
  • Arrow Automotive shop photo
  • Arrow Automotive shop photo
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Under The Hood

Is the shop heated? Air conditioned?

Shop is both heated and air conditioned

What is the size of the team I’d be working with?

7-10

What are the shop hours and what are the shift timeframes?

8:00am.-5:00pm. Monday-Friday NO WEEKENDS!!!!

What tools does the shop provide that are available for all technicians to use?

Service machines and equipment, as well as some factory scanners and access to several resources.

What type of break room facility is provided?

We provide a very nice break room with large windows and mountain views. Includes a fridge, microwave, coffee maker, table, chairs and a TV.

How many bays does your shop have?

11

How many repair orders do you average per month?

300 - 400

What is your parts ordering process?

Technician will diagnose vehicles and write up the repair order. Once the order is written up it goes to our front staff for approval, and to get the parts ordered Tech then Front staff.

What is your policy on side work?

Side work is discouraged

Are there any other unique features of the work environment worth noting?

Our facility includes painted floors, a bright workspace, automatic main doors and is well organized and clean.

Do you offer any skills training or continuing education opportunities?

We offer NAPA classes throughout the year, and other classes are available online. We also help with ASE certifications, every test passed will be reimbursed

Can you describe opportunities for career growth at your business?

ASE certifications.

Can you describe your performance review process?

We provide 90 day reviews, 6 month reviews, and after the first year reviews will be yearly. Reviews will include discussions about goals, our shop vision, if any improvements need to be made, and what they're good at

What type of safety training is required?

Safety training is discussed every monthly meeting

Can you describe how Techs work with and mentor younger techs?

Technicians will be paired with more experienced technicians when time permits. Experienced tech will be available for questions and on-the-job training

How does your shop get involved with the local community?

We participate in Napa BDG community events all year.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

Yes, skills USA at TMCC every year and 3 - $5000 scholarships yearly.

Where do you see the shop in five years?

Our hope is to expand in the next couple of years. To achieve this we're always looking to put the best people around us, and expand our customer base

Is there anything else you’d like to mention about career development and community?

As a company, we're always looking to come up with more ideas on how to help our technicians achieve their career goals

Do you have an application form and how long does it typically take to complete?

20 minutes.

Do you phone screen applicants before doing in-person interviews?

Yes

What do your in-person interviews entail?

Interview is done by Monte the owner and James our manager . The discussion can include things like their background, certifications, and getting to know the candidate

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

Yes, for certain positions.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

Not at this time. Skill assessment is done during the interview process.

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

1 - 7 days

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

2 - 3 weeks.

Is there anything else you’d like to mention about your hiring process?

Our hiring process is pretty straight forward. All we ask is the candidate does their best to be on time

A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $50,000 - $150,000/year

Weekly pay that we customize

B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $50,000 - $75,000/year

Weekly pay that we customize

C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $35,000 - $45,000/year

Weekly pay that we customize

Service Advisor
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $60,000 - $150,000/year

Weekly pay that we customize

Service Manager
Service Managers are responsible for management and overall health of the shop. Service Managers are typically focused on running an efficient shop that meets their financial goals. Other responsibilities can include staffing, performance evaluations, and financial analysis amongst many other responsibilities.
Pay Range: $100,000 - $200,000/year

Weekly pay that we customize

Student Tech / Apprentice
Student technicians work on entry level tasks while completing their school programs.
Pay Range: $25,000 - $27,000/year

Weekly pay. Hourly pay

Health Insurance Offered
Prominence, with single and family plans available
Dental Insurance Not Offered
Vision Insurance Not Offered
Retirement Plan Offered
401K
Sick Leave Not Offered
Vacation Offered
PTO
Paid Holidays Offered
PTO
ST / LT Disability Not Offered
Life Insurance Not Offered
Uniforms Offered
New uniforms every year.
Other Not Offered

Shop Talk

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