Pallotta Ford - Technician Jobs in Wooster, OH

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Pallotta Ford

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Service Advisor

Job Summary:
Pallotta Ford is seeking a highly motivated and skilled individual to join our team as a Service Advisor. In this role, you will be responsible for providing exceptional customer service and support to our clients in the auto industry. You will serve as the main point of contact between the customers and our technicians, ensuring efficient and effective communication to achieve customer satisfaction.

Compensation & Benefits:
This is a full-time position with a base salary of $40,000 to $55,000 per year, paid biweekly. In addition to the base salary, this position offers a commission-based pay structure which has the potential to significantly increase your earnings.

Responsibilities:
• Greet and assist customers in a friendly and professional manner
• Schedule service appointments and maintain an organized and efficient schedule
• Communicate with customers about their vehicle's required services and repairs
• Provide accurate estimates for labor and parts costs
• Educate customers on maintenance and repair services and recommend additional services as needed
• Effectively communicate with technicians to ensure timely and quality service
• Handle customer inquiries and complaints promptly and professionally
• Follow up with customers after their service to ensure satisfaction
• Utilize our computer systems to accurately document and track customer information and repairs
• Maintain a clean and organized work area

Requirements:
• High School Diploma or equivalent, some college education preferred but not required
• Previous experience in the auto industry, preferably as a Service Advisor or Technician
• Strong customer service and communication skills
• Ability to multitask and work in a fast-paced environment
• Proficiency with computer systems and automotive software
• Detail-oriented with strong organizational skills
• Ability to work independently and as part of a team
• Must have a valid driver's license and a clean driving record

EEOC statement:
Pallotta Ford is an equal opportunity employer and is committed to creating an inclusive work environment for all employees. We value diversity and do not discriminate on the basis of race, color, religion, gender, national origin, age, marital status, veteran status, sexual orientation, physical or mental disability, or any other protected status. We welcome and encourage individuals from all backgrounds to apply for this position.

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