Woody Anderson Ford - Technician Jobs in Huntsville, AL

Our Mission is Simple: to create an uncommonly exceptional experience for guests’ automotive needs and employees’ long-term career goals. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture.

What We Offer

• Full Time, $18/hour
• Health Insurance with optional Vision and Dental coverage
• Employer Provided Life Insurance
• 401(k) Savings Plan with Employer Match
• Closed on Sundays
• Paid Vacation, Paid Sick Leave, and Paid Company Holidays
• Wellness Program
• Employee Discounts
• Paid Training
• Work-Life Balance
• Family-Friendly and Inclusive Team Culture
• Ongoing Professional Development
• Career Growth and Internal Promotions
• Custom and Competitive Wage Plans

Responsibilities

• Schedule warranty repair orders and submit claims of manufacturer warranty
• Maintain receivables schedules; service contract claim submission and follow up
• Coordinate with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts
• Communicate with Service Advisors to define scope of warranty claims
• Process all warranty paperwork to ensure proper documentation and to verify criteria
• Reconcile warranty receivables and work with accounting department to obtain payments
• Stay abreast of all factory recalls, announcements, and procedures
• Establish and build positive relationships with manufacturers designated warranty representatives and representatives of aftermarket warranty companies with which the dealership conducts business
• Review every warranty repair order written for proper completion, accuracy, and legibility
• Determine applicable labor operation codes, failure codes, and/or other administrative data required 
• Ensure all deductibles are properly documented to ensure they are collected from the guest at the time of repair completion
• Review returned and/or rejected warranty claims and prepare repair orders for re-submission
• Maintain record of claims submitted, returned/rejected, and paid, and their current status

Qualifications

• High school diploma or the equivalent
• Minimum of 2 years of Ford warranty administration experience OR
• Minimum of 2 years of Service Advisor and/or Service Coordinator experience preferred
• Exceptional communication skills and experience dealing with complex issues and customer concerns
• Integrity and honesty are absolute requirements
• Effectively model and reinforce company Core Values and Mission Statement 
• Valid driver’s license and good driving record
• Pass pre-employment drug screen and subsequent random drug screens
• Ability to work effectively in a fast-paced environment
• Ability to type and utilize all functions of a computer and various operating programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.