Tom Wood Lexus - Technician Jobs in Indianapolis, IN

Tom Wood Lexus is looking for a full time top-performing individual to join our team as a Service Advisor! Our service advisors greet customers on our drive, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and communicate with the customer for permission to do the work. They also advise customers on other available services. 

RESPONSIBILITIES:     

• Meet or exceed dealership objectives and goals for the service department.  
• Advise customers about necessary services for routine maintenance.  
• Fill out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.  
• Schedule appointments and notify customers about any changes in appointment times, as well as getting approval for different maintenance that might be needed.  
• Work with the customer to find out what the problems are, performing road tests and other types of inspections if necessary.  
• Make sure each vehicle is paid in full before releasing vehicle.  
• Notify dispatcher of incoming work and review repair orders to ensure work is completed and authorization is noted.  
• Ensure that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.  
• Handle telephone inquiries regarding appointments and work in process, as well as complaints. Informs the service manager of any potential problem or upset guest.   

  QUALIFICATIONS:   

• Previous service advisor experience
• Excellent communication and customer service skills  
• Must be professional at all times and be calm under pressure  
• Good organization and computer skills  
• Valid driver license with a clean driving history