Honda of Seattle
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Express Service Advisor
RESPONSIBILITIES OF THE EXPRESS SERVICE ADVISOR:
Greet customers promptly.
Obtain customer and vehicle information.
Clearly report all vehicle symptoms as described by the customer.
Determine and recommend needed maintenance based on age, mileage, and history of the vehicle.
Prepare a complete and accurate estimate of cost for labor and parts.
Establish follow-up time.
Monitor the progress of each vehicle throughout the day, and update customers frequently.
Verify that the final invoice reconciles with the work performed on the car repair order.
Explain all completed work and charges to customer.
REQUIREMENTS OF THE EXPRESS SERVICE ADVISOR:
Proven record of achieving exceptional customer satisfaction.
Past experience as an Automotive Service Advisor, Assistant Lane Manager, or Service Consultant is a must, 2 years a must.
Friendly and enthusiastic attitude.
Must be able to work in a fast pace environment.
A desire for a long-term career with a growing organization.
Personal and professional integrity.
CDK computer experience is a plus.
BENEFITS:
4/11 scheduling.
Medical/Dental Insurance.
Paid time off.
Paid holidays.
401k retirement plan.
Company match 401k program.
Starting pay $22.00 PLUS performance based spiffs