Integrity Fleet Service - Technician Jobs in Conroe, TX

ROLE AND RESPONSIBILITIES The dedicated account manager will be an advocate for the assigned field service team on site and maintain all administrative needs. The dedicated account manager will monitor and improve field service activities by providing support and assistance to team foreman (if applicable) as well as service personnel who perform onsite routine services. Ensures field service is effective and customers’ requirements are met. The service dedicated account manager will report directly to the director of dedicated services. Key accountabilities for this position include customer satisfaction, productivity, teamwork, safety and commitment to excellence. • Manage and support assigned techs • Prioritize and organize jobs for assigned techs • Assign jobs to assigned techs • Create and assign service orders for assigned techs • Ensuring assigned team comply with company policies and procedures. • Coordinating and dispatching 3rd party suppliers • Ensure all required documentation including receipts are received timely by 3rd party suppliers • 3 rd party supplier auditing and evaluations – frequently min once/quarter • Dedicated accounts assigned fleet management and record keeping (including 3 rd party suppliers) • Create field service estimates and ensure all estimates are completed within budget/deadline to meet customers' needs. Not to exceed 24hours. • Providing customers with product and service information and availability, estimated time of arrival, and product and service recommendations. • Ensures service is effective and customers’ requirements are met. • Audit and identify valid services and charges from subcontract vendors/suppliers. • Review all dedicated account service orders as well as ensure consistent, fair, and warranted pricing. • Review team’s service order daily and resolve any issues and/or discrepancies -Ensure tech daily close out. • Assist billing team with any service order issues. All discrepancies must be resolved within no later than 48hrs. • Sales building and customer loyalty building • Provide excellent customer service • Interacting with vendors and customers, fulfilling all service activities needed to meet or exceed operating plan goals. • Partner, collaborate, and build relationships with key suppliers to mutually grow sales, and revenue • Helps ensure field service units are fully stocked with common parts, supplies, and kept clean as well as up to date on maintenance. • Receive POs, reference numbers or any other information needed to collect payment for invoices • Parts receipt entry • Submitting all required paperwork on timely basis and meeting management deadlines. • Responding to internal inquiries in a timely manner QUALIFICATIONS AND EDUCATION REQUIREMENTS • 2 years field service industry experience • Strong organization skills and record keeping • Excellent ability to work well with others as a team member • MUST be self-manageable • Excellent execution skills • Strong attention to detail- Must be detail oriented and have solid communication skills. • Have the ability to multitask and support the fast-paced demands of our business. • Must be able to analyze and resolve invoice discrepancies • Ability to learn fast • Excellent customer service skills • Excellent vendor relations skills • Excellent communication skills both written and oral • Able to communicate clearly and professionally at all times • Ability to operate under high stress • Must be able to work in fast paced working environment • Heavy interaction with multiple departments required (Parts, Accounting, and General Services.) • Must be committed to 100% customer satisfaction. • Must have enthusiasm for training and motivating team and be involved in their career development. • Strong work ethic and drive to achieve goals • Must be able to manage customer expectations, lead employees, and be flexible with both while meeting objectives.