Mountain Home Auto Ranch
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Express / Quick Lane Service Advisor for busy family-owned dealership
Are you a vehicle enthusiast who thrives on delivering top-notch customer service? Mountain Home Auto Ranch is looking for another dedicated Express/Quick Lane Service Advisor to join our dynamic team. In this role, you will be responsible for providing fast and efficient service to our large customer base, while ensuring all vehicles receive the care they deserve. You will document vehicle condition, explain recommended vehicle maintenance, and help customers understand how we can best assist them in taking great care of their investment. If you are someone who consistently exceeds expectations no matter what is involved, we want to talk to you!
Key Responsibilities
Customer Interaction:
- Provide a warm, professional, and welcoming atmosphere for every customer.
- Listen attentively to any customer concerns and questions, communicate information to technicians, and explain any recommended vehicle maintenance and repair needs to the customer in terms they can understand.
Service Recommendations:
- Conduct thorough evaluations of customer concerns and vehicle conditions as needed.
- Provide clear, accurate, and detailed explanations of services, costs, and timelines to customers.
Service Scheduling:
- Coordinate and prioritize appointments to maximize efficiency and customer satisfaction.
- Maintain consistent communication with customers regarding vehicle status and service progress.
Upselling and Cross-Selling:
- Leverage your expertise to identify and recommend additional services or products that will enhance vehicle performance, safety, and reliability.
Customer Service Excellence:
- Ensure a seamless and positive customer experience by promptly addressing inquiries, providing regular updates, and maintaining professional communication throughout the entire service process.
Team Collaboration:
- Partner with technicians, service managers, and other advisors to ensure smooth workflow and exceptional service delivery.
- Provide detailed work orders and descriptions to support technician accuracy and efficiency.
Operational Support:
- Accurately record customer details, vehicle service needs, and repair descriptions in shop management systems.
- Assist customers with invoice reviews and payment processing.
Skills and Abilities
- Excellent Communication Skills: Build rapport with customers while clearly explaining technical issues and solutions.
- Software Proficiency: Confident in using Point of Sale systems, Excel, Google Docs, and shop management tools like TekMetric and AutoFlow.
- Organizational Efficiency: Handle multiple tasks while adhering to processes and maintaining attention to detail.
- Sales Acumen: Leverage your knowledge to recommend relevant services and increase revenue opportunities.
- Team-Oriented Mindset: Work collaboratively with all departments to achieve shared goals and exceptional outcomes.
- Clean Work Practices: Maintain a clean and professional workspace, reflecting our high standards.
Qualifications
- High school diploma, GED, or equivalent.
- Minimum 1 year of customer service experience and/or sales experience.
- Valid state-issued driver’s license.
- Proven ability to deliver excellent customer service in a fast-paced, dynamic environment.
- Strong comfort level with computer systems and phone-based customer interactions.
Core Values
Demonstrate equity, empowerment, quality, and integrity in all customer and team interactions.
Benefits
- 401(k) with company match
- Medical, dental and vision insurance
- Employee discounts
- Paid training programs
- Generous paid time off policy
- Robust spiff program to reward performance
- No cap on earnings!
Join a team that values your experience, expertise, and commitment to excellence. Take your career to the next level by applying today!
We are an equal opportunity employer and prohibit discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.