Subaru of Troy - Technician Jobs in Troy, NY

Are You a Top Performing Service Advisor Looking for a Better Opportunity?

Time to make your move!  Rare Opportunity at Subaru of Troy!

Subaru of Troy, part of the Lithia & Driveway family of dealerships, is searching for a talented Service Advisor to join our amazing team! We are busier than ever, and have an immediate need for an experienced, high performing Service Advisor with a proven track record of success selling service work while providing outstanding customer experience.

If you are interested in working in an employee-centric environment that offers tremendous earning potential, benefits, and career advancement, APPLY NOW!

Responsibilities:

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

What are we looking for?

• Experience as an automotive Service Advisor.
• Subaru Certified Service experience, a plus!
• Active listening skills to assess needs and relate technical information back to the customer.
• An understanding of the mechanical and technical 
• Computer proficiency. Experience with CDK a plus!
• Excellent written and oral communication skills.
• Strong attention to detail.
• Team player
• Polished and professional
• Valid Driver’s License with acceptable driving record

What we offer:

• Aggressive pay plan with high earning potential 
• Tremendous product & inventory 
• Ongoing training 
• Growth opportunities (we promote from within) 
• Full benefits, including Medical, Dental, Prescription, Life Insurance, 401(k) etc.  
   

We are an equal opportunity employer and a drug free workplace. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.