Subaru of Troy - Technician Jobs in Troy, NY

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Subaru of Troy

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Service Advisor

Service Advisor


Are You a Top Performing Service Advisor Looking for a Better Opportunity?

Time to make your move!  Rare Opportunity at Subaru of Troy!

 

Subaru of Troy, part of the Lithia & Driveway family of dealerships, is searching for a talented Service Advisor to join our amazing team! We are busier than ever, and have an immediate need for an experienced, high performing Service Advisor with a proven track record of success selling service work while providing outstanding customer experience.

If you are interested in working in an employee-centric environment that offers tremendous earning potential, benefits, and career advancement, APPLY NOW!

 

Responsibilities:

 

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

 

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
  • Communicate additional repair and service needs to the customer based on vehicle inspection.
  • Administer the manufacturer warranty for qualifying vehicle repairs.
  • Keeping customer informed of service specials, completion times and service expenses.

 

What are we looking for?

 

  • Experience as an automotive Service Advisor.
  • Subaru Certified Service experience, a plus!
  • Active listening skills to assess needs and relate technical information back to the customer.
  • An understanding of the mechanical and technical 
  • Computer proficiency. Experience with CDK a plus!
  • Excellent written and oral communication skills.
  • Strong attention to detail.
  • Team player
  • Polished and professional
  • Valid Driver’s License with acceptable driving record

 

What we offer:

 

  • Aggressive pay plan with high earning potential 
  • Tremendous product & inventory 
  • Ongoing training 
  • Growth opportunities (we promote from within) 
  • Full benefits, including Medical, Dental, Prescription, Life Insurance, 401(k) etc.  
     

We are an equal opportunity employer and a drug free workplace. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

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