Is the shop heated? Air conditioned?

Yes and yes!

What is the size of the team I’d be working with?

35 total team members in the Service department, 21 of whom are technicians.

What are the shop hours and what are the shift timeframes?

The shop operates Monday - Saturday. We have 2 shifts M-F, 7:30am-4:30pm and 9am-6pm. Our Saturday shift is 8am-4pm.

What tools does the shop provide that are available for all technicians to use?

Volkswagen/Audi specialized tools including diagnostic tools. We are working on developing a tool kit for hourly techs to use.

What type of break room facility is provided?

We have an upstairs breakroom with tables, refrigerator, microwave, sink

How many bays does your shop have?

We have 27 bays total, 14 in our own building, 13 from neighboring stores including our sister Mercedes-Benz of Palo Alto store. We stay busy!!

How many repair orders do you average per month?

We average 29 ROs a day and about 700 ROs a month.

What is your parts ordering process?

Once work is approved by the customer, whether warranty or customer pay, the request is submitted through our DMS and the counter team will order parts as needed based on availability. The counter team will follow-up with the advisor and technician when the parts arrive in-store.

What is your policy on side work?

We allow side work that is approved by the Service Manager on case-by-case basis.

Are there any other unique features of the work environment worth noting?

Growth and training of our techs is important to us. We frequently send techs to training, as long as you're up to date on pre-requisites and have the attitude and desire to learn. We also prioritize a family atmosphere and are committed to success. Our team regularly works extra hours to support one another and achieve our goals. If you want to be part of a high-performing, family-oriented team, look no further!

Do you offer any skills training or continuing education opportunities?

We offer ongoing training opportunities for technicians and will cover tuition for manufacturer training programs to help you attain additional certifications.

Can you describe opportunities for career growth at your business?

We help technicians become manufacturer certified and offer pay increases for each additional certification you complete. When possible, we look to promote from within for leadership roles like Lead Service Technicians, Shop Foreman, and Service Manager.

Can you describe your performance review process?

We meet monthly with technicians to review their goals, their current performance metrics, and create a plan to improve and sustain success in the next month.

What type of safety training is required?

We have online, required safety training for all new employees. During your first few days on the job, you will be given an orientation to the department and the shop for location-specific safety training.

Can you describe how Techs work with and mentor younger techs?

We're a team environment so we expect our technicians to be able to work together. This allows for our more experienced technicians to collaborate with younger techs and broaden their skill and knowledge base.

How does your shop get involved with the local community?

We attend community events and regularly partner with local non-profits. We seek to be part of the broader Bellingham community whenever possible.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We partner with local high schools and tech schools to search for apprentice technicians looking to jumpstart their career.

Do you phone screen applicants before doing in-person interviews?

Yes, in most cases a hiring manager or recruiter will call you to briefly discuss your application and background over the phone.

What do your in-person interviews entail?

Interviews typically last 20-30 minutes and cover a range of topics. Be prepared to discuss your past work experience, skills, and how you would approach or solve various challenges and tasks for the position. Our hiring managers also want to get to know you personally. Your character and fit into our hospitality-driven culture are just as important as any technical skills you bring to the table.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

No.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

No. Your skills will be assessed during the screening and interview process.

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

We typically get back to candidates within 2 weeks of their interview.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

The full hiring process takes approximately 3-4 weeks from the time your application is submitted to the time an offer is made and accepted.

Automotive Service Technician Pay Range: $25.00 - $50.00/hour

We offer $25/hour for C level techs and $50+ per hour for A level techs depending on skills and certifications.

A Level Technician Pay Range: $50.00 - $75.00/hour

Hourly flat-rate for A level or Master Certified Techs.

B Level Technician Pay Range: $32.00 - $50.00/hour

Hourly flat-rate for B level Tech

C Level Technician Pay Range: $25.00 - $32.00/hour

Hourly rate for entry or C level techs. Some techs with prior experience can start with a flat-rate.

Health Insurance Offered

We prioritize the health and well-being of our team members by offering comprehensive health insurance plans to support their physical and mental well-being and provide access to quality healthcare.

Dental Insurance Offered

We prioritize oral health by offering comprehensive dental insurance to help team members maintain healthy smiles and prevent costly dental issues.

Vision Insurance Offered

We support our team members' overall well-being by offering comprehensive vision insurance to help them maintain healthy eyesight and access quality eye care services

Retirement Plan Offered

We invest in our team members' future by offering a competitive 401(k) plan to help them build a strong financial foundation for retirement.

Sick Leave Not Offered

Vacation Offered

We believe that rested and rejuvenated team members are more productive and engaged. Our PTO policy allows our team to take breaks, reduce stress, and return to work with renewed focus.

Paid Holidays Offered

We have 6 paid holidays a year: New Years, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas,

ST / LT Disability Offered

We understand that unexpected health challenges can impact your ability to work. Our comprehensive disability insurance benefits provide financial support during both short-term and long-term absences, allowing our team members to focus on their recovery without undue financial stress

Life Insurance Offered

We value our team members and their families. That's why we offer life insurance benefits to provide financial security and peace of mind for our team members and their loved ones.

Uniforms Offered

A clean, professional appearance is critical to elevating the guest experience and helping guests realize they're somewhere special.

Other Not Offered

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