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Under The Hood
Is the shop heated? Air conditioned?
Yes and yes!
What is the size of the team I’d be working with?
26 team members in the Service department, 15 of whom are technicians.
What are the shop hours and what are the shift timeframes?
Our service department is open 7am-6pm, Monday-Friday. Technician hours are 8am-5pm.
What tools does the shop provide that are available for all technicians to use?
Our shop provides all specialized manufacturer tools, scan tools, tool boxes, and lifts.
What type of break room facility is provided?
We have two break rooms, both with refrigerators, microwaves, sinks, dishwashers, tables, and TVs.
How many bays does your shop have?
31
How many repair orders do you average per month?
Our Porsche Audi Volkswagen store averages 21 ROs a day and about 500 ROs a month.
What is your parts ordering process?
Parts ordering is two-fold: 1. Warranty - Technician requests parts and the Parts Department makes places the order. 2. Customer Pay - Requires an estimate sent to the Service Advisor for customer approval, the advisor sends all approvals directly to the Parts Department.
What is your policy on side work?
Side work is allowed outside of tech shift hours on personal vehicles.
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