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Under The Hood
Is the shop heated? Air conditioned?
Overhead heated, stays nice and cozy in cooler months. Swamp coolers help cool and air flow during warmer months
What is the size of the team I’d be working with?
4-6 techs per team, multiple teams within the shop
What are the shop hours and what are the shift timeframes?
Tech work 7:30 am - 4:30 pm rotating Saturdays, for a 40 hours a week
What tools does the shop provide that are available for all technicians to use?
New Hunter alignment rack, Hunter road force balancer, MATCO Maximus 4.0 diagnostic scanner and all Toyota Special service tools. Express Maintenance Techs are provided all basic tools.
What type of break room facility is provided?
Multipurpose break room, complimentary coffee, water, refrigerator and microwave provided, private lockers and changing area.
How many bays does your shop have?
20 bays: 17 post lift, 1 alignment rack, 2 flats
How many repair orders do you average per month?
1800+
What is your parts ordering process?
Parts are typically in stock, special orders upon request 90% next day arrival
What is your policy on side work?
Side work is strictly prohibited
Are there any other unique features of the work environment worth noting?
Friendly, family team environment. Mentorship available for tech growth, long term employees, career path provided at interview. Toyota as a brand is a strong advocate for techs!
Do you offer any skills training or continuing education opportunities?
Yes, opportunities are available for technician growth and advancement. Toyota as a corporation also supports technicians, building advocated for life. And offer incentives for purchasing new Toyota's on top of dealer specific incentives!
Can you describe opportunities for career growth at your business?
We offer in house mentorships through our Master Level A Techs. Technicians are encouraged to progress their careers through Toyota Technical Training and ASE at no coast and while being compensated for training.
Can you describe your performance review process?
30/60/90 day reviews upon hiring. Our shop operates on open dialog and feedback, with an annual review.
What type of safety training is required?
Pre-employment work place training is required. Shop safety and expectations are established through onboarding on day one. Additional on the job safety training is required per position. Compliance procedures and safety committee ensure all safety measures are being followed throughout each dealership operated by Town Auto Group.
Can you describe how Techs work with and mentor younger techs?
Our Master A Level techs who mentor newer technicians are available at all times to help answer questions and provide assistance as needed. Shadowing, observation, and hands on work are all a part of the process.
How does your shop get involved with the local community?
Job fairs with local High schools. Scholarship program through Wenatchee Valley Community College.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We sponsor local schools, veterans, participate in food drives, and sponsor local sports teams.
Is there anything else you’d like to mention about career development and community?
Staff say working for Town Auto Group is the BEST! We make sure our employees are well taken care of. We recognize that their hard work and dedication are the driving force behind our success. TAG has a strong reputation as a responsible corporate citizen, and is committed to improving the quality of life for those who live in the Wenatchee Valley. We have a deep appreciation for the variety and characteristics that make individuals unique. As a champion of diversity, equality, and inclusion, thoughtful and intentional practices function at the core of our business philosophy.
Do you phone screen applicants before doing in-person interviews?
Yes
What do your in-person interviews entail?
In person interviews are an interactive conversation designed to ensure that Town Auto Group is the right fit for both the technician and our shop.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Background checks and driver's insurability are checked in the pre-screening process. Applicants are do a drug screening as part of onboarding.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No, our interview process and reference checks are designed to assess technicians skills.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
2-4 days
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
We average 5 days with the prescreen call back causing the most time hang up.
Is there anything else you’d like to mention about your hiring process?
Town Auto Group's hiring process is an interactive process for helping potential employees get a feel for TAG. We work hard to make it as informative and seamless as possible recognizing how valuable a commodity time truly is.
MDT Certification or SQS Technician
Master Diagnostic Technician or Service Quality Specialist are the highest trained and skilled technicians in our shop.
Pay Range: $90,000.00 - $130,000.00/year
Flat rate + Weekly spiff incentive
Master Certification Technician
Pay Range: $80,000.00 - $100,000.00/year
Flat rate + Weekly spiff incentive
Expert certification Technician
Pay Range: $50,000.00 - $70,000.00/year
Flat rate + Weekly spiff incentive
TXM Advanced Technician
Pay Range: $25,000.00 - $40,000.00/year
Flat rate and or hourly + Weekly spiff incentive
TXM Basic Technician
Pay Range: $30,000.00 - $34,000.00/year
Hourly rate + Weekly spiff incentive
- Health Insurance Offered
- Kaiser of WA medical plus HRA
- Dental Insurance Offered
- Delta Dental of WA dental
- Vision Insurance Offered
- WASHAUTO1 VSP Vision Care, Inc. vision
- Retirement Plan Offered
- 401K Retirement Plan after first year.
- Sick Leave Offered
- Paid Time Off accrual of one hour per forty hours worked for the first year. Eight hours a month after the first year.
- Vacation Offered
- Paid Time Off accrual of one hour per forty hours worked for the first year. Eight hours a month after the first year.
- Paid Holidays Offered
- After completing a 90-day probationary period prior, full-time Town Auto Group employee are eligible for Holiday Pay. Recognized Holidays are: New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day
- ST / LT Disability Offered
- Lincoln Life Insurance Company basic life/ short term and long term disability as part of an employees
- Life Insurance Offered
- $5,000 included in employee's medical plan, with an option to purchase additional amounts.
- Uniforms Offered
- Uniforms are provided with technicians names through CINTAS
- Other Offered
- Employee appreciation & recognition Semi-annual employee celebrations Employee vehicle purchase plans Employee discounts on select services/purchases Town Toyota Center event ticket employee discounts on select venues
Shop Talk
Top Shop Challenge: Ask your technicians what’s the first thing that comes to mind about why working at your shop is better than the competition, and share their answers.
Technicians say we are the best shop to work for due to excellent support from staff, management, owners and the Toyota brand! We all work together to maintain the strongest team possible, supporting one another through the good times and the not so good.
Top Shop Challenge: What is one thing you wish the general public would better understand about working as a technician?
The stigma of a “mechanic” or “grease monkey” does not apply to today’s automotive technician. Modern technicians are highly skilled professionals trained to the highest standards to work on highly technical vehicles. With the advancement of modern technology in today’s automobiles, the skill level required by our technicians to maintain and repair them has also advanced. Technicians are the most valuable tools in any service department, including Town Toyota!
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