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Under The Hood
Is the shop heated? Air conditioned?
Heated shop with individual large misting fans per stall during summer months
What is the size of the team I’d be working with?
3-4 techs per team, multiple teams within the shop
What are the shop hours and what are the shift timeframes?
7:30-430 with rotating Saturdays, 40hr work week
What tools does the shop provide that are available for all technicians to use?
MOPAR special tools, newer MATCO diagnosis tool
What type of break room facility is provided?
Open break room: fridge/freezer, microwave, toaster oven. Changing Room: individual private assigned lockers
How many bays does your shop have?
18 bays, 1 flat bay, 1 alignment rack bay
How many repair orders do you average per month?
1200+
What is your parts ordering process?
Most commonly used parts in stock, next day orders from assigned depot and expedited special handle process
What is your policy on side work?
Side work is not allowed
Are there any other unique features of the work environment worth noting?
Drama free environment, all staff are treated like family, mentorships available, long term employment, teamwork, true camaraderie atmosphere
Do you offer any skills training or continuing education opportunities?
Yes, we offer paid on and offsite Chrysler Jeep dodge Ram factory Training / FCA training.
Can you describe opportunities for career growth at your business?
Mentorship allows growth through hands on training towards becoming a Master Tech.
Can you describe your performance review process?
30/60/90 day reviews upon hiring. Our shop operates on open dialog and feedback, with an annual review.
What type of safety training is required?
Pre-employment work place training is required. Shop safety and expectations are established through onboarding on day one. Additional on the job safety training is required per position. Compliance procedures and safety committee ensure all safety measures are being followed throughout each dealership operated by Town Auto Group.
Can you describe how Techs work with and mentor younger techs?
We have a wide range of technicians working in our shop. Master A Level techs are always open to educating and troubleshooting problems with other techs. Our mentoring program partners Master Technicians with an Apprentice Technician and ensures fair compensation for training requirements.
How does your shop get involved with the local community?
We sponsor local schools, veterans, participate in food drives, and sponsor local sports teams
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
Yes, we are involved with the Automotive programs through the Wenatchee valley college and Tech centers.
Is there anything else you’d like to mention about career development and community?
Staff say working for Town Auto Group is the BEST! We make sure our employees are well taken care of. We recognize that their hard work and dedication are the driving force behind our success. TAG has a strong reputation as a responsible corporate citizen, and is committed to improving the quality of life for those who live in the Wenatchee Valley. We have a deep appreciation for the variety and characteristics that make individuals unique. As a champion of diversity, equality, and inclusion, thoughtful and intentional practices function at the core of our business philosophy.
Do you phone screen applicants before doing in-person interviews?
Yes
What do your in-person interviews entail?
In person interviews are an interactive conversation designed to ensure that Town Auto Group is the right fit for both the technician and our shop.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Background checks and driver's insurability are checked in the pre-screening process. Applicants are do a drug screening as part of onboarding.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No, our interview process and reference checks are designed to assess technicians skills.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
2-4 days
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
We average 5 days with the prescreen call back causing the most time hang up.
Is there anything else you’d like to mention about your hiring process?
Town Auto Group's hiring process is an interactive process for helping potential employees get a feel for TAG. We work hard to make it as informative and seamless as possible recognizing how valuable a commodity time truly is.
B Level Technician
Pay Range: $80,000.00 - $100,000.00/year
Flat-rate + Weekly Upsell Spiff Sign-On Bonus for Qualified Technicians Relocation Package for Qualified Technicians
A Level Technician
Pay Range: $90,000.00 - $130,000.00/year
Flat-rate + Weekly Upsell Spiff Sign-On Bonus for Qualified Technicians Relocation Package for Qualified Technicians
Lube Technician
Pay Range: $25,000.00 - $35,000.00/year
Hourly Pay Weekly Upsell Spiff
Service Advisor
Pay Range: $90,000.00 - $120,000.00/year
Commission Service Spiffs Store Production Bonus
Student Tech / Apprentice
Pay Range: $17.00 - $20.00/hour
Hourly Wage
- Health Insurance Offered
- Kaiser of WA medical plus HRA
- Dental Insurance Offered
- Delta Dental of WA dental
- Vision Insurance Offered
- WASHAUTO1 VSP Vision Care, Inc. vision
- Retirement Plan Offered
- 401K Retirement Plan after first year.
- Sick Leave Offered
- Paid Time Off accrual of one hour per forty hours worked for the first year. Eight hours a month after the first year.
- Vacation Offered
- Paid Time Off accrual of one hour per forty hours worked for the first year. Eight hours a month after the first year.
- Paid Holidays Offered
- After completing a 90-day probationary period prior, full-time Town Auto Group employee are eligible for Holiday Pay. Recognized Holidays are: New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day
- ST / LT Disability Offered
- Lincoln Life Insurance Company basic life/ short term and long term disability as part of an employees
- Life Insurance Offered
- $5,000 included in employee's medical plan, with an option to purchase additional amounts.
- Uniforms Offered
- Uniforms are provided with technicians names through CINTAS
- Other Offered
- Employee appreciation & recognition Semi-annual employee celebrations Employee vehicle purchase plans Employee discounts on select services/purchases Town Toyota Center event ticket employee discounts on select venues
Shop Talk
Top Shop Challenge: WrenchWay is conducting a technician pay survey because many believe the BLS data of $46k average pay is not reflective of the industry. Please comment on what someone at your shop can earn.
Here at Town Chrysler Jeep Dodge our entry flat rate technicians start out at $70K annually and our master technicians start out at $130k annually.
Happy New Year! What an exciting 2023. Moving into 2024 what are some new years resolutions do you and your shop have and how do you plan on keeping these resolutions? Here at Town Dodge some of ours in the service drive are to drink more water, travel more this year, and make more time for family.
Top Shop Challenge: Over the last several years, we’ve seen huge improvements in benefits and perks for technicians. Describe any non-standard benefits/perks you added recently or plan to add next year.
Beyond some of our standard benefits such our as paid training, 6 paid holidays, health insurance, employee discounts on services and vehicles, and more. Some of our non standard benefits include a monthly employee appreciation, monthly spiff program, and our first class Christmas party at our very own Town Toyota Center including a Christmas bonus and Christmas gift.
