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Under The Hood
Is the shop heated? Air conditioned?
Overhead heated, stays nice and cozy in cooler months. Swamp coolers help cool and air flow during warmer months
What is the size of the team I’d be working with?
4-6 techs per team, multiple teams within the shop
What are the shop hours and what are the shift timeframes?
Tech work 7:30 am - 4:30 pm rotating Saturdays, for a 40 hours a week
What tools does the shop provide that are available for all technicians to use?
New Hunter alignment rack, Hunter road force balancer, MATCO Maximus 4.0 diagnostic scanner and all Toyota Special service tools. Express Maintenance Techs are provided all basic tools.
What type of break room facility is provided?
Multipurpose break room, complimentary coffee, water, refrigerator and microwave provided, private lockers and changing area.
How many bays does your shop have?
20 bays: 17 post lift, 1 alignment rack, 2 flats
How many repair orders do you average per month?
1800+
What is your parts ordering process?
Parts are typically in stock, special orders upon request 90% next day arrival
What is your policy on side work?
Side work is strictly prohibited
Are there any other unique features of the work environment worth noting?
Friendly, family team environment. Mentorship available for tech growth, long term employees, career path provided at interview. Toyota as a brand is a strong advocate for techs!
Do you offer any skills training or continuing education opportunities?
Yes, opportunities are available for technician growth and advancement. Toyota as a corporation also supports technicians, building advocated for life. And offer incentives for purchasing new Toyota's on top of dealer specific incentives!
Can you describe opportunities for career growth at your business?
We offer in house mentorships through our Master Level A Techs. Technicians are encouraged to progress their careers through Toyota Technical Training and ASE at no coast and while being compensated for training.
Can you describe your performance review process?
30/60/90 day reviews upon hiring. Our shop operates on open dialog and feedback, with an annual review.
What type of safety training is required?
Pre-employment work place training is required. Shop safety and expectations are established through onboarding on day one. Additional on the job safety training is required per position. Compliance procedures and safety committee ensure all safety measures are being followed throughout each dealership operated by Town Auto Group.
Can you describe how Techs work with and mentor younger techs?
Our Master A Level techs who mentor newer technicians are available at all times to help answer questions and provide assistance as needed. Shadowing, observation, and hands on work are all a part of the process.
How does your shop get involved with the local community?
Job fairs with local High schools. Scholarship program through Wenatchee Valley Community College.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We sponsor local schools, veterans, participate in food drives, and sponsor local sports teams.
Is there anything else you’d like to mention about career development and community?
Staff say working for Town Auto Group is the BEST! We make sure our employees are well taken care of. We recognize that their hard work and dedication are the driving force behind our success. TAG has a strong reputation as a responsible corporate citizen, and is committed to improving the quality of life for those who live in the Wenatchee Valley. We have a deep appreciation for the variety and characteristics that make individuals unique. As a champion of diversity, equality, and inclusion, thoughtful and intentional practices function at the core of our business philosophy.
Do you phone screen applicants before doing in-person interviews?
Yes
What do your in-person interviews entail?
In person interviews are an interactive conversation designed to ensure that Town Auto Group is the right fit for both the technician and our shop.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Background checks and driver's insurability are checked in the pre-screening process. Applicants are do a drug screening as part of onboarding.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No, our interview process and reference checks are designed to assess technicians skills.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
2-4 days
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
We average 5 days with the prescreen call back causing the most time hang up.
Is there anything else you’d like to mention about your hiring process?
Town Auto Group's hiring process is an interactive process for helping potential employees get a feel for TAG. We work hard to make it as informative and seamless as possible recognizing how valuable a commodity time truly is.
MDT Certification or SQS Technician
Master Diagnostic Technician or Service Quality Specialist are the highest trained and skilled technicians in our shop.
Pay Range: $90,000.00 - $130,000.00/year
Flat rate + Weekly spiff incentive
Master Certification Technician
Pay Range: $80,000.00 - $100,000.00/year
Flat rate + Weekly spiff incentive
Expert certification Technician
Pay Range: $50,000.00 - $70,000.00/year
Flat rate + Weekly spiff incentive
TXM Advanced Technician
Pay Range: $25,000.00 - $40,000.00/year
Flat rate and or hourly + Weekly spiff incentive
TXM Basic Technician
Pay Range: $30,000.00 - $34,000.00/year
Hourly rate + Weekly spiff incentive
- Health Insurance Offered
- Kaiser of WA medical plus HRA
- Dental Insurance Offered
- Delta Dental of WA dental
- Vision Insurance Offered
- WASHAUTO1 VSP Vision Care, Inc. vision
- Retirement Plan Offered
- 401K Retirement Plan after first year.
- Sick Leave Offered
- Paid Time Off accrual of one hour per forty hours worked for the first year. Eight hours a month after the first year.
- Vacation Offered
- Paid Time Off accrual of one hour per forty hours worked for the first year. Eight hours a month after the first year.
- Paid Holidays Offered
- After completing a 90-day probationary period prior, full-time Town Auto Group employee are eligible for Holiday Pay. Recognized Holidays are: New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day
- ST / LT Disability Offered
- Lincoln Life Insurance Company basic life/ short term and long term disability as part of an employees
- Life Insurance Offered
- $5,000 included in employee's medical plan, with an option to purchase additional amounts.
- Uniforms Offered
- Uniforms are provided with technicians names through CINTAS
- Other Offered
- Employee appreciation & recognition Semi-annual employee celebrations Employee vehicle purchase plans Employee discounts on select services/purchases Town Toyota Center event ticket employee discounts on select venues
Monthly Poll Question
Answer a poll question for a chance to win $500 plus $500 for a local High School.
Shop Talk
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Top Shop Challenge: Talk about some of the recent things your shop has done to help out local schools.
At Town Toyota, we're dedicated to supporting our local community and inspiring the next generation. Recently, we had the opportunity to participate in a high school career day alongside many other businesses, connecting with students and showcasing the diverse career opportunities within the automotive industry. It was an exciting day filled with engaged students eager to explore future career paths. We also had the pleasure of discussing our scholarship opportunities at Wenatchee Valley College, helping to support local students pursuing careers in automotive technology. We’re proud to be part of these impactful events and look forward to continuing our efforts to support education and career development in our area.
Top Shop Challenge: March 8th was International Women's Day. Feature some of the amazing female employees in your shop.
March 8th, we celebrated the hardworking and talented women in our service department who keep things running smoothly every day! Your dedication, expertise, and passion for the industry inspire us all. Thank you for all that you do! 🎉 #InternationalWomensDay
Top Shop Challenge: What are a couple of things you'd like to highlight that happened last month?
Many staff fell victim to the season’s virus and challenges with shop equipment going down for repairs had the year off to a bleak start. January is also historically a slower month in the industry. However, when it was all said and done, our Service Department ended the month with the second-best month in the store’s history! This is testament to the culture we have instilled for Town Toyotas Service Team!!
Top Shop Challenge: How are you planning to support your team’s professional development in 2025?
Town Toyota is dedicated to the growth and development of all Service staff. Technicians continue growth whether utilizing our in-house training program, ASE accreditations, or Toyota ILT courses to continue certifications they would like to obtain to advance in the careers, all at zero cost to the technician. ASM’s will continue to complete either online training or ILT’s in 2025. Warranty admin and BDC staff will have the opportunity to attend Toyota ILT trainings throughout 2025.