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Under The Hood
Is the shop heated? Air conditioned?
The shop has large overhead fans and floor fans to circulate air throughout, but shop does not require heat nor is air conditioned.
What is the size of the team I’d be working with?
The CDJR Service Team currently has 50 associates that includes 9 service advisors, 15 express (lube) techs, 13 main line techs, 3 porters, and 4 administrative support associates.
What are the shop hours and what are the shift timeframes?
Our Schumacher Chrysler Dodge Jeep Ram Service Department is open: Monday to Friday: 7:30 am - 6:00 pm Saturday: 8:00 am - 3:00 pm Sunday: Closed Note: The Service Department is closed on the following holidays: Thanksgiving Day, Christmas Day, New Year's Day, Easter, Memorial Day, Independence Day, and Labor Day.
What tools does the shop provide that are available for all technicians to use?
All manufacturer special tools and all tools owned by Schumacher Auto Group.
What type of break room facility is provided?
CDJR has three break rooms / lunch rooms to choose from.
How many bays does your shop have?
Our shop has 28 service bays.
How many repair orders do you average per month?
Our shop averages over 2000 repair orders each month.
What is your parts ordering process?
Our shop orders and receives parts daily when the parts are available. All back- ordered parts are managed by the parts department.
What is your policy on side work?
Side work is strictly prohibited.
Are there any other unique features of the work environment worth noting?
The Schumacher Auto Group Family of Dealerships celebrates employees with the following activities: Annual Holiday Party, Employee Appreciation Day event, Leadership Award event, I Made a Difference Awards, Strive for Five Awards, and Service Drive Success events. In addition, Schumacher University is our on-site professional learning and development department with access to required training, as well as career mapping and other types of professional development training classes.
Do you offer any skills training or continuing education opportunities?
In addition to ongoing manufacturer training, Schumacher Auto Group has an internal learning and development department, Schumacher University. We also participate in the Degrees@Work Program where FCA US has teamed with Strayer University to develop a first-of-its-kind dealer program. Employees can earn no-cost, no-debt degree through Strayer University.
Can you describe opportunities for career growth at your business?
Schumacher Auto Group has clearly defined career path plans, believes in growing our own, and promoting from within.
Can you describe your performance review process?
Our performance review process consists of 1:1 coaching, mentoring, and goal setting with your manager. We also have team mentorship programs and conduct annual performance-based reviews.
What type of safety training is required?
Schumacher Auto Group utilizes the KPA platform for position specific safety training. We also provide lift training, wheel machine brake lathe training, as well as assorted tools trainings.
Can you describe how Techs work with and mentor younger techs?
Our senior master technicians work with and mentor both our entry level technicians and our technician apprentices. The mentors take the technicians through all aspects from flat rate technician to main line technician.
How does your shop get involved with the local community?
The Schumacher Auto Group Family of Dealerships has been serving the Palm Beaches for over 54 years through sponsorships that support initiatives that are important to our community and our employees. Some of the favorite engagement opportunities include: food drives, toy drives, beach clean-ups, walks/runs, and dog adoptions.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
Schumacher Auto Group currently has partnerships with Keiser University, which offers an automotive management degree seeking program at a discounted tuition rate for our associates. We also partner with Palm Beach State College and speak to their graduating technicians about joining the Schumacher team.
Is there anything else you’d like to mention about career development and community?
We are looking forward to expanding our school partnerships in South Florida.
Do you phone screen applicants before doing in-person interviews?
Yes, we phone screen applicants before doing in-person interviews.
What do your in-person interviews entail?
Interview Process Overview - Candidates are greeted by a receptionist or HR representative. - An overview of the company, the role, and expectations is provided. - Basic qualifications and resume details are reviewed. Interviews may be conducted by an HR team member, hiring manager(s), and, in some cases, department heads or executives. Questions typically cover: - Job-specific skills and experience - Behavioral and situational responses - Cultural fit and work style - Problem-solving and critical thinking abilities A role-play scenario or hands-on task may be included to assess practical skills. Candidates may be given a tour of the workspace, introduced to team members, or walked through a typical workday. Time is provided for candidates to ask questions about the role, team, training, and next steps. Interviewers explain the next steps, such as additional interview rounds or the decision timeline. If moving forward, HR will discuss benefits, scheduling, and reference checks.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Yes, this is given after decision to hire has been made. Background checks are done online, and drug screenings can be easily scheduled close by to the candidate's residence.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
Role-play scenario, or sometimes hands-on task to demonstrate ability.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
You will be notified with a job offer or rejection letter within two (2) weeks of your in-person interview.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
The full hiring process takes approximately two (2) weeks.
Is there anything else you’d like to mention about your hiring process?
Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Express (Lube) Technician - Non-Certified Technician
Pay Range: $18.00 - $25.00/hour
$18.00 per hour - Associate must possess mechanical aptitude and a willingness to learn the necessary skills to become a qualified technician. $25.00 per hour - Requires one (1) year or more as an automotive technician or performs only work as a dedicated non-certified used vehicle technician.
Certified Technician - Advanced Certified Technician
Pay Range: $30.00 - $35.00/hour
$30.00 per hour - Certified Technician: Successful completion of all manufacturer required training and coursework to be at least classified as a Certified Technician and any additional company training. Requires two (2) years or more as an automotive technician. $35.00 per hour - Advanced Certified Technician: Successful completion of all manufacturer required training and coursework to be at least classified as a Certified Technician and any additional company training. Requires four (4) years or more as a manufacturer certified dealership technician.
Senior Technician - Master Technician
Pay Range: $40.00 - $45.00/hour
$40.00 per hour - Senior Technician: Successful completion of all manufacturer required training and coursework to be at least classified as a Certified Technician and any additional company training. Requires five (5) years or more a manufacturer certified dealership technician. $45.00 per hour - Master Technician: Successful completion of all manufacturer required training and coursework to be at least classified as a Master Technician and any additional company training. Requires seven (7) years or more as a manufacturer certified dealership technician.
Service Advisor
Pay Range: $60,000.00 - $75,000.00/year
Service Advisors generally make $60,000 plus annually on a commissioned based pay plan.
Service (Porter) Concierge
Pay Range: $18.00 - $21.00/hour
Service (Porter) Concierge pay plans are an hourly wage.
- Health Insurance Offered
- Schumacher Auto Group provides medical insurance coverage for all full-time employees and their dependents in accordance with the terms of the plans. Full-Time employees are eligible for medical insurance coverage upon completion of 60 days of employment. Once eligible, employees have up to thirty (30) days to make medical plan elections. Once made, elections are generally fixed for the remainder of the plan year. Our current Health Insurance provider is UMR/UHC (www.umr.com)
- Dental Insurance Offered
- Schumacher Auto Group provides dental insurance coverage for all eligible full-time employees and their dependents, in accordance with the terms of the plan’s summary plan design. Full-time employees are eligible for dental insurance coverage upon completion of 60 days of employment. Our current Dental Insurance provider is MetLife (www.metlife.com)
- Vision Insurance Offered
- Schumacher Auto Group provides vision insurance coverage for all eligible full-time employees and their dependents, in accordance with the terms of the plan’s summary plan design. Full-time employees are eligible for vision insurance coverage upon completion of 60 days of employment. Our current Vision Insurance provider is MetLife (www.metlife.com)
- Retirement Plan Offered
- Schumacher Auto Group offers a voluntary pre-tax salary reduction plan in which full-time employees who are 18 years of age or older may elect to participate beginning with the first payroll period following the completion of the employee's 60-day introductory period. Employees will automatically be enrolled into the 401K at 5%. The Company will contribute 1% after completion of one year of service. The auto enrollment will increase 1% per year up to 10% The employee may opt out of the 401K at any time. Our current provider is Empower (empower.com)
- Sick Leave Offered
- PTO is earned based on length of service and will be paid on the base salary rate at the time the PTO is taken. (PTO is sick leave and vacation leave combined) After 90 days, associate will have earned 3 days of PTO At One (1) year, associate will have earned 8 days of PTO & 3 unpaid personal days At Two (2) years, associate will have earned 13 days of PTO & 3 unpaid personal days
- Vacation Offered
- PTO is earned based on length of service and will be paid on the base salary rate at the time the PTO is taken. (PTO is sick leave and vacation leave combined) After 90 days, associate will have earned 3 days of PTO At One (1) year, associate will have earned 8 days of PTO & 3 unpaid personal days At Two (2) years, associate will have earned 13 days of PTO & 3 unpaid personal days
- Paid Holidays Offered
- After 90 days of employment, Non-Sales Department associates are eligible for six (6) paid holidays per year. The holidays are as follows: New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day
- ST / LT Disability Offered
- Schumacher Auto Group offers full-time employees a non-contributory Long-Term Disability (LTD) base plan. This non-contributory base plan provides for monthly LTD benefits of 50% of basic monthly earnings to a maximum benefit of $1,000 per month, less any other offsets. The Company's Short-Term Disability plan is a benefit that provides partial pay (one-half of weekly wages up to a maximum benefit as determined by state law) for full-time employees who are unable to work due to non-work-related illness, injury, or disability, after an absence of more than seven (8) consecutive calendar days. Our current provider is Equitable (www.equitable.com)
- Life Insurance Offered
- The Company offers full-time employees who have been employed by Schumacher Auto Group for more than 60 days an employee-paid basic group term life policy along with an accidental death and dismemberment policy. Each policy generally pays a death benefit equal to the lesser of their "Life Salary" (as defined in the Plan document). Our current provider is Equitable (www.equitable.com)
- Uniforms Offered
- Technicians will be issued uniforms through either HR or the Service Department.
- Other Offered
- The Schumacher Auto Group Family of Dealerships offers an annual Health & Wellness Fair that includes information sessions, exhibit booths, samples, gifts, healthy snacks, and wellness screenings.
Shop Talk
Congratulations to Carmelo Nieves, Service Advisor for Schumacher Chrysler Dodge Jeep Ram of Delray for being honored with the Strive for 5 Award. This award is given to any employee who is named in the most 5 Star Reviews during a single month. Carmelo received seven 5-Star Reviews in one month! Way to crush it!! 👍👍⭐⭐⭐⭐⭐
Congratulations to Bryanna Hinojosa with Schumacher Chrysler Dodge Jeep Ram for being awarded the I Made A Difference Award. This award is given to employees who go above and beyond in their job and make a difference in the workplace. Bryanna is a Lane Greeter in the Service Department and was pivotal in helping the department up their Customer Satisfaction Index Scores. Her determination and desire to succeed truly shows in her results. Keep up the good work! Bryanna is pictured with Robert Corman Service Director.
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