Town Toyota - Technician Jobs in East Wenatchee, WA

Top Shop for Technician Jobs in East Wenatchee, WA

Photos

  • Beautiful sunrise at Town Toyota!
  • Toyota service department entrance and customer parking.
  • Another busy morning! We got this!
  • Keep them coming! We have the processes in place to keep things running smoothly.
  • Main shop Eastside Bays.
  • Main shop Westside Bays and Big Mike!
  • MDT and Apprentice Technician , can you tell who is who?
  • Front counter parts department.
  • Back counter parts team, Josh(blue shirt) 22years of back counter part experience and knowledge!
  • Hunter aligner installed Summer of 2021.
  • We have two service shops, this is our lower shop, consisting of seven bays. We complete all alignments and tire work in this area.
  • We have a Collison Center
  • Collision center reps hard taking care of business!
  • The Wenatchee Valley = RECREATION in your backyard!
  • Vast mountain ranges, lakes, rivers and wonderful weather of the high desert.
  • What a view!
  • Hygiene supplies collected for our community in need.

Under The Hood

Is the shop heated? Air conditioned?

Overhead heated, stays nice and cozy in cooler months. Swamp coolers help cool and air flow during warmer months

What is the size of the team I’d be working with?

4-6 techs per team, multiple teams within the shop

What are the shop hours and what are the shift timeframes?

Tech work 7:30 am - 4:30 pm rotating Saturdays, for a 40 hours a week

What tools does the shop provide that are available for all technicians to use?

New Hunter alignment rack, Hunter road force balancer, MATCO Maximus 4.0 diagnostic scanner and all Toyota Special service tools. Express Maintenance Techs are provided all basic tools.

What type of break room facility is provided?

Multipurpose break room, complimentary coffee, water, refrigerator and microwave provided, private lockers and changing area.

How many bays does your shop have?

20 bays: 17 post lift, 1 alignment rack, 2 flats

How many repair orders do you average per month?

1800+

What is your parts ordering process?

Parts are typically in stock, special orders upon request 90% next day arrival

What is your policy on side work?

Side work is strictly prohibited

Are there any other unique features of the work environment worth noting?

Friendly, family team environment. Mentorship available for tech growth, long term employees, career path provided at interview. Toyota as a brand is a strong advocate for techs!

Do you offer any skills training or continuing education opportunities?

Yes, opportunities are available for technician growth and advancement. Toyota as a corporation also supports technicians, building advocated for life. And offer incentives for purchasing new Toyota's on top of dealer specific incentives!

Can you describe opportunities for career growth at your business?

We offer in house mentorships through our Master Level A Techs. Technicians are encouraged to progress their careers through Toyota Technical Training and ASE at no coast and while being compensated for training.

Can you describe your performance review process?

30/60/90 day reviews upon hiring. Our shop operates on open dialog and feedback, with an annual review.

What type of safety training is required?

Pre-employment work place training is required. Shop safety and expectations are established through onboarding on day one. Additional on the job safety training is required per position. Compliance procedures and safety committee ensure all safety measures are being followed throughout each dealership operated by Town Auto Group.

Can you describe how Techs work with and mentor younger techs?

Our Master A Level techs who mentor newer technicians are available at all times to help answer questions and provide assistance as needed. Shadowing, observation, and hands on work are all a part of the process.

How does your shop get involved with the local community?

Job fairs with local High schools. Scholarship program through Wenatchee Valley Community College.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We sponsor local schools, veterans, participate in food drives, and sponsor local sports teams.

Where do you see the shop in five years?

We are looking to add career minded technicians to our already strong well qualified team. Our area is growing quickly with more and more Toyota customers added daily.

Is there anything else you’d like to mention about career development and community?

Staff say working for Town Auto Group is the BEST! We make sure our employees are well taken care of. We recognize that their hard work and dedication are the driving force behind our success. TAG has a strong reputation as a responsible corporate citizen, and is committed to improving the quality of life for those who live in the Wenatchee Valley. We have a deep appreciation for the variety and characteristics that make individuals unique. As a champion of diversity, equality, and inclusion, thoughtful and intentional practices function at the core of our business philosophy.

Do you have an application form and how long does it typically take to complete?

Our quick website application takes a few minutes. Our full application is completed online can take up to ten minutes with completing education and work history.

Do you phone screen applicants before doing in-person interviews?

Yes

What do your in-person interviews entail?

In person interviews are an interactive conversation designed to ensure that Town Auto Group is the right fit for both the technician and our shop.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

Background checks and driver's insurability are checked in the pre-screening process. Applicants are do a drug screening as part of onboarding.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

No, our interview process and reference checks are designed to assess technicians skills.

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

2-4 days

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

We average 5 days with the prescreen call back causing the most time hang up.

Is there anything else you’d like to mention about your hiring process?

Town Auto Group's hiring process is an interactive process for helping potential employees get a feel for TAG. We work hard to make it as informative and seamless as possible recognizing how valuable a commodity time truly is.

MDT Certification or SQS Technician
Master Diagnostic Technician or Service Quality Specialist are the highest trained and skilled technicians in our shop.
Pay Range: $90,000.00 - $130,000.00/year

Flat rate + Weekly spiff incentive

Master Certification Technician Pay Range: $80,000.00 - $100,000.00/year

Flat rate + Weekly spiff incentive

Expert certification Technician Pay Range: $50,000.00 - $70,000.00/year

Flat rate + Weekly spiff incentive

TXM Advanced Technician Pay Range: $25,000.00 - $40,000.00/year

Flat rate and or hourly + Weekly spiff incentive

TXM Basic Technician Pay Range: $30,000.00 - $34,000.00/year

Hourly rate + Weekly spiff incentive

Health Insurance Offered
Kaiser of WA medical plus HRA
Dental Insurance Offered
Delta Dental of WA dental
Vision Insurance Offered
WASHAUTO1 VSP Vision Care, Inc. vision
Retirement Plan Offered
401K Retirement Plan after first year.
Sick Leave Offered
Paid Time Off accrual of one hour per forty hours worked for the first year. Eight hours a month after the first year.
Vacation Offered
Paid Time Off accrual of one hour per forty hours worked for the first year. Eight hours a month after the first year.
Paid Holidays Offered
After completing a 90-day probationary period prior, full-time Town Auto Group employee are eligible for Holiday Pay. Recognized Holidays are: New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day
ST / LT Disability Offered
Lincoln Life Insurance Company basic life/ short term and long term disability as part of an employees
Life Insurance Offered
$5,000 included in employee's medical plan, with an option to purchase additional amounts.
Uniforms Offered
Uniforms are provided with technicians names through CINTAS
Other Offered
Employee appreciation & recognition Semi-annual employee celebrations Employee vehicle purchase plans Employee discounts on select services/purchases Town Toyota Center event ticket employee discounts on select venues

Shop Talk

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Members of our department recently had the great pleasure of attending The Toyota Service Excellence Gala, in the beautiful Columbia River Gorge. We were represented by our Service Manager, Jeremy Watson and MDT, Joseph Oleman. It's a great honor to be selected as 1 of 15 Service Managers (winning 3 out of 4 years & counting) and 1 of 50 MDT's recognized out of our region of 73 stores. Well done gentleman!!

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Top Shop Challenge: Training is a hot topic for technicians looking for a good shop to work at. Talk about the training you provide your techs or highlight some individuals who recently completed training or earned certifications.

Training is something Town Toyota takes very seriously, and we are ahead of the curve. We offer no expense, paid training for the right technicians to advance in their chosen career path. Currently we have 3 apprentice technicians Ruayen, Lucero and Gunnar. Ruayen started with us less than two years ago and had never worked as a technician previously. He has completed our in-house training program, along with Toyota technical training and is now a Certified Toyota Technician for engine repair. He will be advancing to become one of our Line production technicians starting 7/1! Great job Ruayen!

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Top Shop Challenge: What are a couple of things you'd like to highlight that happened last month?

Following suit with current business since the beginning of the year nothing has come easy. Despite the hurdles we have managed to stay busy and beat our service department objectives while giving excellent customer service! CSI scores 4.74 out of 5.0!

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Top Shop Challenge: Let's celebrate all the moms in the industry! Share a post about how awesome the moms on your team are.

Happy Mother’s Day to Melisha Maxey, our Fixed Ops Assistant/BDC Supervisor and Lori LaPoma, our ASM professional! These ladies keep our service department flowing daily!

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Top Shop Challenge: What are a couple of things you'd like to highlight that happened last month?

Two of our up-and-coming technicians Edgar (certified tech) & Ruayen (apprentice) took part in an instructor led Toyota Training at Shoreline College. TAG is dedicated to helping technicians succeed in their chosen career, offering no cost in house and off campus training. This ensures our technicians are factory trained the TOYOTA way!

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Top Shop Challenge: What are a couple of things you'd like to highlight that happened last month?

The service department recorded a record Month for March, teams stayed busy all month long and we took care of our customers the Town Toyota way, our CSI scores reflected this at 4.8 out of 5.0!