Photos
Under The Hood
Is the shop heated? Air conditioned?
Heated shop with individual large misting fans per stall during summer months
What is the size of the team I’d be working with?
5 techs
What are the shop hours and what are the shift timeframes?
7:30-4:30pm M-F
What tools does the shop provide that are available for all technicians to use?
All Nissan required tools on hand along with brake machine, strut compressing machine, tire machine and balancer, machine press, engine hoist, transmission jacks, Mitchell Pro Demand, emission scan tools, Air Conditioning machine, transmission and coolant flush machines, etc.
What type of break room facility is provided?
Open break room: fridge/freezer, microwave, toaster oven. Changing Room: individual private assigned lockers
How many bays does your shop have?
7 total bays ( 2 lube bays, 1 alignment rack, 4 main lifts)
How many repair orders do you average per month?
650+
What is your parts ordering process?
Most commonly used parts in stock, next day orders from assigned depot and expedited special handle process
What is your policy on side work?
Only allowed on personal vehicles on the employees day off.
Are there any other unique features of the work environment worth noting?
We are a small and mighty TEAM!
Do you offer any skills training or continuing education opportunities?
Yes, we offer paid on and offsite brand training along with encouraging option for technician growth and advancement.
Can you describe opportunities for career growth at your business?
We offer in house mentorship. Progress your career while being compensated through Nissan Motor Corp training.
Can you describe your performance review process?
30/60/90 day reviews upon hiring. Our shop operates on open dialog and feedback, with an annual review.
What type of safety training is required?
Pre-employment work place training is required. Shop safety and expectations are established through onboarding on day one. Additional on the job safety training is required per position. Compliance procedures and safety committee ensure all safety measures are being followed throughout each dealership operated by Town Auto Group.
Can you describe how Techs work with and mentor younger techs?
Our Master Level techs are available at all times to help answer questions and provide assistance as needed.
How does your shop get involved with the local community?
We sponsor local schools, veterans, participate in food drives, and sponsor local sports teams
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
Yes, we are involved with the Automotive programs through the Wenatchee valley college and Tech centers.
Where do you see the shop in five years?
All we see is growth in our future!
Is there anything else you’d like to mention about career development and community?
Staff say working for Town Auto Group is the BEST! We make sure our employees are well taken care of. We recognize that their hard work and dedication are the driving force behind our success. TAG has a strong reputation as a responsible corporate citizen, and is committed to improving the quality of life for those who live in the Wenatchee Valley. We have a deep appreciation for the variety and characteristics that make individuals unique. As a champion of diversity, equality, and inclusion, thoughtful and intentional practices function at the core of our business philosophy.
Do you have an application form and how long does it typically take to complete?
Our quick website application takes a few minutes. Our full application is completed online can take up to ten minutes with completing education and work history.
Do you phone screen applicants before doing in-person interviews?
Yes
What do your in-person interviews entail?
In person interviews are an interactive conversation designed to ensure that Town Auto Group is the right fit for both the technician and our shop.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Background checks and driver's insurability are checked in the pre-screening process. Applicants are do a drug screening as part of onboarding.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No, our interview process and reference checks are designed to assess technicians skills.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
2-4 days
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
We average 5 days with the prescreen call back causing the most time hang up.
Is there anything else you’d like to mention about your hiring process?
Town Auto Group's hiring process is an interactive process for helping potential employees get a feel for TAG. We work hard to make it as informative and seamless as possible recognizing how valuable a commodity time truly is.
A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $70,000 - $120,000/year
Flat-rate + Weekly Upsell Spiff Sign-On Bonus for Qualified Technicians
B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $60,000 - $100,000/year
Flat rate + Weekly spiff incentive
C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $40,000 - $60,000/year
Flat rate + Weekly spiff incentive
Lube Technician
Lube Technicians are entry level technicians that focus on routine maintenance such as oil changes, changing tires, and inspections.
Pay Range: $25,000 - $35,000/year
Hourly Pay Weekly Upsell Spiff
Service Advisor
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $40,000 - $90,000/year
Commission based
Student Tech / Apprentice
Student technicians work on entry level tasks while completing their school programs.
Pay Range: $17 - $18/hour
Hourly rate + Weekly spiff incentive
- Health Insurance Offered
- Kaiser of WA medical plus HRA
- Dental Insurance Offered
- Delta Dental of WA dental
- Vision Insurance Offered
- WASHAUTO1 VSP Vision Care, Inc. vision
- Retirement Plan Offered
- 401K Retirement Plan after first year.
- Sick Leave Offered
- Paid Time Off accrual of one hour per forty hours worked for the first year. Eight hours a month after the first year.
- Vacation Offered
- Paid Time Off accrual of one hour per forty hours worked for the first year. Eight hours a month after the first year.
- Paid Holidays Offered
- After completing a 90-day probationary period prior, full-time Town Auto Group employee are eligible for Holiday Pay. Recognized Holidays are: New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day
- ST / LT Disability Offered
- Lincoln Life Insurance Company basic life/ short term and long term disability as part of an employees
- Life Insurance Offered
- $5,000 included in employee's medical plan, with an option to purchase additional amounts.
- Uniforms Offered
- Uniforms are provided with technicians names through CINTAS
- Other Offered
- Employee appreciation & recognition Semi-annual employee celebrations Employee vehicle purchase plans Employee discounts on select services/purchases Town Toyota Center event ticket employee discounts on select venues
