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Under The Hood
Is the shop heated? Air conditioned?
The shop is heated during the winter months.
What is the size of the team I’d be working with?
You will be working alongside 16 main line technicians and 8 lube technicians.
What are the shop hours and what are the shift timeframes?
M - F 7 am to 6 pm The shop is closed on Saturdays and Sundays so that our service and parts departments can spend time with their families.
What tools does the shop provide that are available for all technicians to use?
All specialty tools required by the manufacturer are supplied, lifts, lathes, air with filters, vehicle pushers, A/C equipment, injector cleaning equipment, computers, OE scan tools, fluids and all chemicals required.
What type of break room facility is provided?
We have a very comfortable lunchroom with refrigerator, freezer, microwave, coffee machine and sink
How many bays does your shop have?
The shop has 33 bays to include the lube shop.
How many repair orders do you average per month?
Our shop currently averages around 7400 repair orders per month.
What is your parts ordering process?
All parts are ordered through our Reynolds & Reynolds and Dealertrack DMS
What is your policy on side work?
We only allow work on immediate family members, and you must be off clock and have a repair order for insurance purposes.
Are there any other unique features of the work environment worth noting?
Our work areas are clean, well-lit, and feature new lifts and state-of-the-art equipment. All of our compressors have water separators.
Shop Talk
Technician Spotlight: Tell us about yourself. What is your name, role, and the number of years you’ve been in the industry?
I started my career with Titus-Will in 1993 at the Ford location in Tacoma. I was hired as a drivability technician after spending 6 years in the United States AirForce. Titus-Will gave me a chance to work at the highest level as a Ford technician. They proved all of my training and career path. I was extremely successful for over 18 years as a technician. I was then promoted to the position of service manager. I did that for about 10 years and was then promoted to Fixed-Operations manager for all of the Titus-Will stores. The Titus-Will family has been extremely generous by allowing me every opportunity to grow in the automotive buisness. I feel i am truly a family member!!