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Under The Hood
Is the shop heated? Air conditioned?
Heated yes! A/C? We're in Steamboat Springs!
What is the size of the team I’d be working with?
Fixed ops is made up of roughly 20 employees. 4 parts professionals, 11 techs, 2 service writers, 1 Shuttle driver, 1 warranty admin, and one assistant service manager.
What are the shop hours and what are the shift timeframes?
Shop hours Mon-Fri 0730-1730hrs. Sat 0800-1600hrs.
What tools does the shop provide that are available for all technicians to use?
Large equipment and manufacturer specific provided tools.
What type of break room facility is provided?
Small room with table, fridge, lockers, and restroom(NOT FOR BREAKS;)!)
How many bays does your shop have?
Main shop- 9 two posts, 2 flats, 1 four post, and two more 2 posts coming soon. Satellite shop- 6 two posts, 1 alignment rack, 6 flats
How many repair orders do you average per month?
650
What is your parts ordering process?
All parts orders and estimates go through x-time in order to keep techs in their bay as much as possible.
What is your policy on side work?
Not permitted at this time. Tech personal and family repairs will be permitted at Service Managers discretion.
Do you offer any skills training or continuing education opportunities?
Skills advancement is essential to having a successful team. Each individual must me self motivated to learn and advance. The dealership provides avenues inside and outside the manufacturer for personal and career skills training and education.
Can you describe opportunities for career growth at your business?
A dealership is a constant opportunity for growth in and of itself through the vast experiences your exposed to any given day. Examples include manufacturer and vendor supplied training. As well as cross developmental opportunities.
Can you describe your performance review process?
Automotive Technician Review Process 1. Preparation Gather Documentation: Collect all relevant documents, including job descriptions, previous performance reviews, and any customer feedback. Set Objectives: Define the goals of the review, such as assessing technical skills, customer service, and adherence to safety protocols. 2. Self-Assessment Self-Evaluation Form: Provide the technician with a self-assessment form to evaluate their own performance. This can include questions about their strengths, areas for improvement, and any training needs. 3. Performance Metrics Technical Skills: Assess the technician’s proficiency in diagnosing and repairing vehicles. This can include their ability to use diagnostic tools, follow repair procedures, and complete tasks efficiently. Quality of Work: Evaluate the quality of repairs and maintenance performed. Check for any recurring issues or customer complaints related to their work. Productivity: Measure the technician’s productivity by looking at the number of jobs completed, time taken per job, and overall efficiency. Customer Service: Review customer feedback and satisfaction scores. Consider the technician’s communication skills and ability to explain repairs to customers. 4. Safety and Compliance Adherence to Safety Protocols: Ensure the technician follows all safety guidelines and procedures. Check for any safety violations or incidents. Regulatory Compliance: Verify that the technician complies with industry regulations and standards. 5. Professional Development Training and Certifications: Review any training completed or certifications earned since the last review. Identify any additional training needs. Career Goals: Discuss the technician’s career aspirations and opportunities for advancement within the company. 6. Feedback Session One-on-One Meeting: Schedule a meeting with the technician to discuss their performance. Use the self-assessment and performance metrics as a basis for the discussion. Constructive Feedback: Provide specific examples of strengths and areas for improvement. Offer constructive feedback and actionable suggestions. Set Goals: Establish clear, achievable goals for the next review period. These can include technical skills improvement, productivity targets, or customer service enhancements. 7. Documentation Written Report: Document the review discussion and agreed-upon goals. Ensure both the technician and the reviewer sign the report. Follow-Up: Schedule follow-up meetings to monitor progress and provide ongoing support. 8. Continuous Improvement Regular Check-Ins: Conduct regular check-ins to address any issues and provide feedback throughout the review period. Encourage Feedback: Create an environment where technicians feel comfortable providing feedback on the review process and suggesting improvements.
What type of safety training is required?
KPA safety training
Can you describe how Techs work with and mentor younger techs?
We have seasoned techs we will assign apprentices to as needed.
How does your shop get involved with the local community?
We support the local community through donations, volunteering, raising money, occasional pro bono services, and mentoring and supporting our communities youth through mentoring, guidance, support and organization.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
Hopeful in the future but not at the moment.
Do you phone screen applicants before doing in-person interviews?
Yes, mostly,
What do your in-person interviews entail?
Questions with an interview panel. Question topics include but not limited to - Technical Skills and Knowledge, Problem-Solving and Critical Thinking, Customer Service and Communication, Safety and Compliance, Teamwork and Collaboration, and Personal Development and Motivation. You'll be given a tour of the grounds while being introduced to the Steamboat Motors team. Some applicants my be requested to perform an aptitude test.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Yes.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
It may be requested.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
Within a week.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
Varies depending on situation
Service Advisor
Pay Range: $75,000.00 - $120,000.00/year
Service Advisor pay structures are small portion salary and large portion commission.
Line Technician
Pay Range: $63,000.00 - $150,000.00/year
Pay is per flat rate hour plus loyalty bonus.
- Health Insurance Offered
- Aetna
- Dental Insurance Offered
- Delta
- Vision Insurance Offered
- Vision Service Plan
- Retirement Plan Not Offered
- Sick Leave Offered
- 1 hour for every 30 hours of timeclock hours
- Vacation Offered
- 1 week after full year of continuous employment 2 weeks after 3 full years of continuous employment 3 weeks after 8 years of continuous employment
- Paid Holidays Offered
- New Year's Day Memorial Day Labor Day 4th Of July Thanksgiving Day Christmas Day
- ST / LT Disability Not Offered
- Life Insurance Offered
- Employer Paid $15,000 life insurance policy
- Uniforms Offered
- Shirts, Pants and Jackets available
- Other Offered
- Employee Discounts available
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