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Under The Hood
Is the shop heated? Air conditioned?
The shop is well heated for Fall and Winter. We use large industrial shop fans during the Summer
What is the size of the team I’d be working with?
* We like to have 6-8 techs working on the shop floor. * We have 2 highly skilled and professional Service Advisors at the front counter who are assisted by a full time receptionist and our General Office Manager. * We also employee a person who calls all of our customers after every visit to get feedback and make sure they are happy with the service we've provided. * We have Shop Floor Manager, who dispatches the work and the parts to the Techs. * The Shop Floor Manager has 2-3 Valet Drivers who work with him to get the vehicles to the techs. * Total staff usually equals about 18 or 19 people. We are really into working as a team!
What are the shop hours and what are the shift timeframes?
We work 5 days a week. Monday through Friday. The shop is open from 8 am to 5 pm. We try to be flexible if we can with our staff with their work schedules to accommodate kids in school, rush hour traffic, etc.
What tools does the shop provide that are available for all technicians to use?
We provide all factory and aftermarket scan tools, all large hand tools and specialty tools required to repair todays modern vehicles. We are in the process of working as a totally paperless shop utilizing the Auto Vitals tablet based Smart Flow system.
What type of break room facility is provided?
We have 2 shop refrigerators and a microwave.
How many bays does your shop have?
11 bays and plan to expand to 12
How many repair orders do you average per month?
325
What is your parts ordering process?
Parts are ordered by the Service Advisors, and will be received as soon as possible for technicians to finish repairs
What is your policy on side work?
After work hours are available for repairs on personal vehicles or family members
Are there any other unique features of the work environment worth noting?
Our services are in high demand. We work together to provide a high level of customer service. We work as a team. We have regular shop meetings that help keep our group working together effectively. We value everyone's input. We strive to maintain state of the art equipment and provide our staff with access to multiple technical support hotlines. We also encourage and pay for tech training.
Do you offer any skills training or continuing education opportunities?
We strongly encourage training and support our service team with many opportunities to advance their knowledge. We require a minimum of 36 hours of training per year. We are are a Technet shop and our techs have access to a huge array of tech training classes that can be live, virtual and online recorded. We also are an AC Delco Master Tech Shop: Our techs have access to all the online and in person all makes/all models training provided by AC Delco We are a AAA Authorized Repair Shop which also provides tech and service training. We also provide full access to all AVI and Bosch Training courses We pay for all training and ASE Certificate Testing Fees
Can you describe opportunities for career growth at your business?
We firmly believe that to be truly happy every person should have goals. We always support the employee that wants to expand their knowledge and skill set and we are happy to discuss advancement opportunities during performance reviews.
Can you describe your performance review process?
Performance review is done annually. You grade yourself and your Supervisor grades you. Things looked at are productivity, efficiency, team contributions, and overall attitude, and career path opportunities.
What type of safety training is required?
Safety training is performed during onboarding process. Safety training is also provided when relevant.
Can you describe how Techs work with and mentor younger techs?
Technicians are compensated for time spent with apprentice technicians. They are available to answer questions, and work through repairs when time permits.
How does your shop get involved with the local community?
We strongly believe in supporting activities that improve our local community. The owner of Urban Classics Auto Repair served as President of our local Community Education Council for 6 years. We continue to help connect our customers with our local public schools. We also perform free vehicle service for The Campaign Against Hunger which feeds daily 15,000 needy families in Brooklyn.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
The owner of the business used to teach in the Automotive Department at Bronx Community College. He maintains strong connections with various automotive tech schools. He also had been a member of the Consortium for Automotive Education for over 30 years. David was a regular on The Auto Lab Radio Show sponsored by the Consortium.
Is there anything else you’d like to mention about career development and community?
We work together as a team and like family. We support each other, and most important, every employee at Urban Classics cares about people. Not only do we strive to treat each other like family we treat our customers like family. We believe in "the care factor" as the main reason for our success.
Do you phone screen applicants before doing in-person interviews?
We like to do a light phone screen to do a quick touchpoint on the candidates background, qualifications, what they are looking for and if we are the right fit.
What do your in-person interviews entail?
Most of our employees have been with us for many years. We like long term relationships with employees. Therefore the interview is casual and is used as an opportunity for us to get to know a potential new employee. We also want the potential new recruit to use the in person interview as an opportunity to ask us questions and get to know what we are all about.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
No
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No formal skills assessment. We do like to review any certifications a future employee might have.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
One to two weeks
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
Two weeks Our company considers any new hire to be categorized as probationary for the first 3 months of employment.
Is there anything else you’d like to mention about your hiring process?
We like to do working interviews. If we feel a person might be a good fit as an employee and that person feels the same way, whenever possible, we think it's always best to have someone come and work with us with pay for at least a few days before someone is officially hired. We have found this to be a great way for both us and the new employee to really get to know each other.
Lube Technician
Pay Range: $32,000.00 - $42,000.00/year
Hourly Employee
A Level Technician
Pay Range: $90,000.00 - $160,000.00/year
Flat Rate Pay Structure based on experience, ASE as well as other certifications and tenure.
B Level Technician
Pay Range: $65,000.00 - $90,000.00/year
Flat Rate Pay Structure based on experience, ASE as well as other certifications and tenure.
C Level Technician
Pay Range: $45,000.00 - $65,000.00/year
Flat Rate Pay Structure based on experience, ASE as well as other certifications and tenure.
Service Advisor
Pay Range: $52,000.00 - $140,000.00/year
Base Pay plus Bonus calculated on Gross Sales and Gross Profit.
- Health Insurance Offered
- United Healthcare Plus: Shop pays 100% for the employee. Family members can join our plan but employee pays for them. Healthcare Insurance available after 90 day probationary period.
- Dental Insurance Offered
- Offered via our health insurance plan paid for by the employee.
- Vision Insurance Offered
- Offered via our health insurance plan paid for by the employee.
- Retirement Plan Offered
- Fidelity Simple IRA Plan available to all employees. Shop contributes to the plan.
- Sick Leave Offered
- 4 paid Wellness Days per year. If employee does not use them they receive pay for those sick days not used.
- Vacation Offered
- For first two years: One full week paid vacation per year After 2 years: Two full week's paid vacation per year After 5 years: Three full week's paid vacation per year
- Paid Holidays Offered
- New Year's, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas
- ST / LT Disability Offered
- Short and Long Term available from AFLAC: Paid for by employee
- Life Insurance Not Offered
- Uniforms Offered
- Provided by the shop
- Other Offered
- Advanced technical training available and paid for by the shop
