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Under The Hood
Is the shop heated? Air conditioned?
Our back shop, Lube rack and Service drive are all heated during the cold Winters. During the Summer we have "Big Ass Fans®" throughout the shop and service drive to help keep the temperature down.
What is the size of the team I’d be working with?
Our current team consist of the 16 BackShop Technicians, including 3 Apprentices. Additionally we currently have a team of 6 Express Techs.
What are the shop hours and what are the shift timeframes?
The service department here at Carr starts bright and early at 7:00 am and we keep the doors open until 7:00 pm. Most of our technicians start at 7:00am and end their day around 4:00pm other techs prefer to come in at 8:00am and clock off at 5:00pm.
What tools does the shop provide that are available for all technicians to use?
We have a large tool room where we have all GM Specialty tools available for all techs, as well as all major shop equipment.
What type of break room facility is provided?
A large lunchroom is available for all our employees. A Large Refrigerator, Microwave, Dishwasher and T.V. are available all day. In our customer lounge we have a self serve espresso machine. The lobby also hosts "Royal ReFresh micro-market®" where anyone is welcomed to purchase snacks, drinks, and deli times.
How many bays does your shop have?
Our Backshop consist of a total of 23 bays including 1 "Hunter Four-Post Lift Rack". Our Express Department Consist of 2 bays at the front of the service department.
How many repair orders do you average per month?
This year each month our RO count keeps going up. We averaged about 1400-1600 for the first half of the year. This last month of August we are managed to break another company record this month with 1900 RO's.
What is your parts ordering process?
Electronic ordering process
What is your policy on side work?
Side work for personal vehicles as well as family and friends is allowed in our shop. Our only requirement is that there be an RO open and all shop rules are being followed.
Are there any other unique features of the work environment worth noting?
In the Month of August we had a new Driver Over tread depth scanner by "tSCAN" installed on our service drive. This is allows us to read the tire tread and wear as well as a diag report of the current alignment on the vehicle.
Shop Talk
At Carr Chevrolet, we're committed to staying ahead in the realm of EV vehicles. As one of the leading EV dealers in the Pacific Northwest, we constantly ensure that our equipment and personnel remain at the forefront of technological advancements. This last month, in addition to upgrading our EV chargers to state-of-the-art units, we've installed a new Rotary 12,000 lbs. Wide Lift specifically designed for EV vehicles, enhancing our maintenance capabilities significantly. Moreover, we've been actively engaged in conducting repairs and addressing recalls on batteries, prompting us to invest in two EV battery lifts for smaller vehicles and acquiring a larger lift tailored for upcoming models such as the Silverado, Equinox, and Blazer EVs.
Top Shop Challenge: What are a couple of things you'd like to highlight that happened last month?
As February draws to a close, we take a moment to reflect on the extraordinary journey we've had at Carr Chevrolet. This past month has been nothing short of remarkable, characterized by unprecedented achievements and significant milestones. Last month brought us a tremendous surge in revenue, surpassing all expectations and setting new records. Compared to the same month last year, we experienced an astonishing threefold increase in our gross earnings. In addition to our remarkable revenue growth, February witnessed an unprecedented increase in repair orders, exceeding even our most optimistic projections. Compared to the same period last year, we saw a remarkable 150% surge in repair orders. This surge in demand speaks volumes about the quality of service and expertise offered by our skilled technicians, as well as the trust our customers place in us to keep their vehicles running smoothly.
Step into our dealership, and you'll soon encounter Shannon, a seasoned technician with an impressive 36-year tenure in the automotive industry. Shannon's commitment to quality service is unparalleled, emphasizing the importance of regular maintenance to prevent misdiagnoses and incomplete repairs. With a family history deeply entrenched in mechanics, Shannon's journey is not just a career but a proud legacy passed down through generations. Drawing from the wisdom of his father and older brother, both esteemed technicians themselves, Shannon approaches his work with a blend of technical precision and familial pride.
