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Under The Hood
Is the shop heated? Air conditioned?
Our Ford Pro Commercial Vehicle Service Center Building is fully Climate Controlled. Our shop is heated and very well ventilated. Our state-of-the-art shop is warm in the winter and comfortable in the summer thanks to our 20' industrial ceiling fans throughout the shop and portable evaporative coolers in every bay.
What is the size of the team I’d be working with?
Main Shop, Truck Shop, and 2 Quick Lanes 1 Fixed Operations Director 1 Service Manager 1 Service Lane Manager and 6 Advisors 2 Senior Master Shop Foreman/Mentors 1 Truck Shop Manager 1 Quick Lane Managers and 3 Quick Lane Advisors The Main Shop has 2 Parts Specialists dedicated to Technicians In total 37 Technicians and 22 Express Technicians in 114 bays We also have 7 Mobile Service vans specializing in recalls and maintenance
What are the shop hours and what are the shift timeframes?
Monday thru Friday 7:00AM - 6:00PM Saturday 7:00AM - 3:00PM, technicians rotate Saturdays Sunday - Closed Technicians: *More hours are available to those who want more *Flexible or part-time schedules for those attending school
What tools does the shop provide that are available for all technicians to use?
We provide over 2,000 OEM special tools as well as computers with diagnostic software and the latest Ford factory scan tools. We also provide state-of-the-art equipment such as 3 Hunter Hawkeye Alignment Quick Check and Tire Check Machines on the Service Drive, 5 Pro Cut on-vehicle brake lathes, BG Fluid Service Machines, and 5 Hunter Tire Mounting and Wheel Balance Machines. In addition, we have 2 Hunter camera systems that photograph vehicles as they enter the service lane. We have 5 hydraulic power train tables and 75% of our lifts are less than 5 years old. The shop is lit with bright white LED lighting and a cleaning crew cleans the shop nightly.
What type of break room facility is provided?
Technicians have a break room specifically for their team. It is a clean, climate-controlled room with a large refrigerator, movie theater style recliners and a 65" HD TV, as well as dining tables and chairs. There is also a commercial ice machine, pop corn machine, microwave, toaster oven, and much more. Vending machines are also provided at the entrance into the shop. Technician lockers and bathroom are also provided.
How many bays does your shop have?
Main Shop - 49 bays Truck shop - 24 bays Body Shop - 20, plus 3 paint booths Each Quick Lane has 8 bays We are building a new Ford Pro Elite for commercial service. It will have 26 bays for diesel and EV repair and will be climate controlled. 127 Bays Total across all departments!
How many repair orders do you average per month?
3,900+ repair orders a month and always growing.
What is your parts ordering process?
Parts are ordered electronically. We have assistant advisors who are tasked with loading vehicles into bays to help increase proficiency and make our technicians’ lives easier. Our back parts counters is staffed with 2 technician-dedicated, experienced parts professionals.
What is your policy on side work?
We have an extremely generous employee discount that can be used for yourself and your immediate family. Ultimately, we aim to keep technicians productive in full and expect high proficiency. After normal business hours, work can be preapproved with management on a case-by-case basis. Work must be for yourself or immediate family only. An open RO is required on every vehicle and must be approved by the Service Manager. **One must refer to the employee handbook to clarify their rights and responsibilities while they're employed with the company**
Are there any other unique features of the work environment worth noting?
Saturday employee lunches are provided by the dealership. Parties, Including our famous Christmas party. Training at Ford factory training facilities. Monthly dealership-wide employee breakfast with cash prizes Technicians often are rewarded with production bonuses. Onsite yoga classes 2 times a week Tickets to concerts at the Orion Amphitheater and sporting events; including hockey, pro baseball (Trash Pandas), and pro soccer (Huntsville City Football Club) And more.
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Shop Talk

The brand new Huntsville Career Tech Facility, covering an expansive 81,000 square feet, is designed to elevate career technical education to new heights. Many of the district’s 20 CTE programs currently housed at high schools across the district will be relocated to the new building with classrooms and specialized labs, such as Welding, Precision Machining, Building Construction, Advanced Manufacturing, Culinary Arts, Cosmetology