Photos
Under The Hood
Is the shop heated? Air conditioned?
Our Shop is heated with natural gas furnaces and an oil burning furnace.
What is the size of the team I’d be working with?
We currently employ 4 full time technicians including 1 World Class GM Technician, 3 Apprentice Technicians, a Service Operator, two highly experienced Service Advisors, Lot Attendants and Detailers.
What are the shop hours and what are the shift timeframes?
We are open the following hours: Monday's and Wednesdays, 8:00am - 7:00pm Tuesdays, Thursdays and Fridays, 8:00am - 5:00pm Saturdays, 8:00am - 1:00pm On Mondays and Wednesday nights and Saturdays, we have 1 Technician and 1-2 Apprentice Techs working providing maintenance and simple repairs. Flat Rate Technicians work one late week and one Saturday per month.
What tools does the shop provide that are available for all technicians to use?
We have a large variety of shared tools including GM specialty tools, tire changing machine, road-force balancer, alignment rack, battery chargers/testers, plus much more! We are always open to suggestions from our technicians for new, shared tools!
What type of break room facility is provided?
We have a full heated and air-conditioned kitchen style breakroom on our upper level.
How many bays does your shop have?
We currently have 11 bays with the availability to add on many more. We currently have: 7 in-floor lifts, 1 alignment rack, 1 drive on rack, 1 two-post lift and a ground-work bay
How many repair orders do you average per month?
We currently average 500-650 RO's per month.
What is your parts ordering process?
This is a normal operation. Technicians diagnose the vehicle and let the Service Advisors know so they can get approval from the customer. Once approved, the technicians go to the parts department to gather the parts.
What is your policy on side work?
At this time, we do allow our technicians to work on their own vehicles or vehicles of their immediate family members. We only allow our staff to work with company tools and equipment, so we ask that family members and visitors wait in the lounge for their safety and to avoid any unnecessary risk to our business. We do limit "side-work" that would compete with our business unless pre-approved by the Service Manager.
Are there any other unique features of the work environment worth noting?
We pride ourselves on being a shop of integrity. We don't oversell customers to "hit our numbers". We feel that building a long, trusting relationship with customers is the key to a long-term success. We understand that sometimes we all make mistakes, and that the lesson of the mistake is to learn from it to avoid it in the future. We pride ourselves on the tenure of our associates in every department. It shows the dedication that the Pentler family has for its associates.
Do you offer any skills training or continuing education opportunities?
We offer a wide variety of GM and ASE training. We strongly encourage continued education to keep as up to date as possible with the ever-changing auto industry. Our Service Manager is always willing to look at outside training and continuing education when it adds value to the technician or the shop.
Can you describe opportunities for career growth at your business?
We are a growing, multi-location dealer group. We are always looking for interest in advancement from our associates.
Can you describe your performance review process?
We like to provide feedback more than once a year during our annual performance review. We are starting a quarterly review/check-in to give more face-to-face time between the associates and their manager. During this time, we can discuss new or improved ideas for the shop or shop processes and talk about specific strengths and opportunities that each individual needs to sustain or improve on.
What type of safety training is required?
As with most companies, we have a company that assists us in staying up to date with all aspects of EH&S. On top of that, there are a variety of videos that will discuss safety as a refresher.
Can you describe how Techs work with and mentor younger techs?
As the old saying goes, "Teamwork makes the Dreamwork". It is vital for our experienced technicians to assist, partner and teach our Apprentices and growing technicians. When you have decades upon decades of experience in your shop, you have to encourage that experience to be shared. We also compensate our World Class Tech (Lead Tech) to be a direct mentor to all other techs and apprentices in our shop.
How does your shop get involved with the local community?
We partner with many different non-profits in a multitude of different ways from sharing our experiences in the automotive industry to donating items for events.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
Yes. We have been making efforts to actively get to know the local schools that offer Auto Tech classes. We see local high school auto tech classes as the main source of technician recruitment in the future.
Do you phone screen applicants before doing in-person interviews?
Sometimes. It's a case-by-case basis depending on how complete the resume or application is.
What do your in-person interviews entail?
It's a get to know you type of interview. We ask some questions about your skills, decision making, and work history. At the end, we like the opportunity to answer questions about the job or about our company!
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Drivers License check
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
Usually within a week. However, this depends on the number of applications we receive and the number of interviews we have to do. It could take up to a couple of weeks, especially if we have several qualified candidates and we want to do a second interview.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
Not typically more than two weeks.
A Level Technician
Pay Range: $30.00 - $40.00/hour
This depends on related experience. What level of GM tech are you? What level of ASE are you? How many years of combined experience do you have?
B Level Technician
Pay Range: $25.00 - $35.00/hour
This depends on related experience. What level of GM tech are you? What level of ASE are you? How many years of combined experience do you have?
C Level Technician
Pay Range: $18.00 - $25.00/hour
This depends on related experience. What level of GM tech are you? What level of ASE are you? How many years of combined experience do you have?
Service Advisor
Pay Range: $40,000.00 - $70,000.00/year
($19.23 - $33.65/hr)
Depends on related experience.
Student Tech / Apprentice
Pay Range: $13.00 - $15.00/hour
Depends on related experience.
Lube Technician
Pay Range: $14.00 - $17.00/hour
Depends on related experience.
- Health Insurance Offered
- Full health insurance plan available for self or family.
- Dental Insurance Offered
- Dental package offered
- Vision Insurance Offered
- Vision Insurance Offered
- Retirement Plan Offered
- 401k offered
- Sick Leave Not Offered
- Vacation Offered
- Vacation is offered
- Paid Holidays Offered
- Paid Holidays are offered
- ST / LT Disability Offered
- Offered
- Life Insurance Offered
- Limited life insurance plan
- Uniforms Offered
- Uniforms provided
- Other Offered
- Continuing Education Reimbursement