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Under The Hood
Is the shop heated? Air conditioned?
Our Shop is heated with natural gas furnaces and an oil burning furnace.
What is the size of the team I’d be working with?
We currently employ 4 full time technicians including 1 World Class GM Technician, 3 Apprentice Technicians, a Service Operator, two highly experienced Service Advisors, Lot Attendants and Detailers.
What are the shop hours and what are the shift timeframes?
We are open the following hours: Monday's and Wednesdays, 8:00am - 7:00pm Tuesdays, Thursdays and Fridays, 8:00am - 5:00pm Saturdays, 8:00am - 1:00pm On Mondays and Wednesday nights and Saturdays, we have 1 Technician and 1-2 Apprentice Techs working providing maintenance and simple repairs. Flat Rate Technicians work one late week and one Saturday per month.
What tools does the shop provide that are available for all technicians to use?
We have a large variety of shared tools including GM specialty tools, tire changing machine, road-force balancer, alignment rack, battery chargers/testers, plus much more! We are always open to suggestions from our technicians for new, shared tools!
What type of break room facility is provided?
We have a full heated and air-conditioned kitchen style breakroom on our upper level.
How many bays does your shop have?
We currently have 11 bays with the availability to add on many more. We currently have: 7 in-floor lifts, 1 alignment rack, 1 drive on rack, 1 two-post lift and a ground-work bay
How many repair orders do you average per month?
We currently average 500-650 RO's per month.
What is your parts ordering process?
This is a normal operation. Technicians diagnose the vehicle and let the Service Advisors know so they can get approval from the customer. Once approved, the technicians go to the parts department to gather the parts.
What is your policy on side work?
At this time, we do allow our technicians to work on their own vehicles or vehicles of their immediate family members. We only allow our staff to work with company tools and equipment, so we ask that family members and visitors wait in the lounge for their safety and to avoid any unnecessary risk to our business. We do limit "side-work" that would compete with our business unless pre-approved by the Service Manager.
Are there any other unique features of the work environment worth noting?
We pride ourselves on being a shop of integrity. We don't oversell customers to "hit our numbers". We feel that building a long, trusting relationship with customers is the key to a long-term success. We understand that sometimes we all make mistakes, and that the lesson of the mistake is to learn from it to avoid it in the future. We pride ourselves on the tenure of our associates in every department. It shows the dedication that the Pentler family has for its associates.
