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Under The Hood
Is the shop heated? Air conditioned?
The shop is heated. The building and break rooms are air conditioned, the shop floor used large fans to cool.
What is the size of the team I’d be working with?
Our location has 20 employes and there are 6 technicians.
What are the shop hours and what are the shift timeframes?
Shop is open 8-5 daily, Monday through Friday. We are open 24 hours for road calls.
What tools does the shop provide that are available for all technicians to use?
Technician is required to have their own tool box and tools, but the shop also has sets of all tools that can be borrowed.
What type of break room facility is provided?
Full size break room that seats 12 with a refrigerator and microwave to heat up food. There is television and Wi-Fi for employee use.
How many bays does your shop have?
There are 7 bays.
How many repair orders do you average per month?
Depends on role and job. A job can take 40 hours to do or 1 hours.
What is your parts ordering process?
We have a parts department where the tech provides a parts order invoice and they place or fill the order with on-hand stock.
What is your policy on side work?
No side work allowed on the property.
Do you offer any skills training or continuing education opportunities?
We have a TKU (Thermo King University) training program that helps accelerate technicians to higher levels of job knowledge. Mandatory education or CE is required each year to improve or maintain current job status.
Can you describe opportunities for career growth at your business?
Technicians can move from Entry Level Technicians to Master and Senior Tech. There is also management roles like Service manager or Parts manager to elevate to. High level roles can include Operations Manager.
Can you describe your performance review process?
Completed once a year at the beginning of the 4th quarter. Tech provides a written self review and reporting manager writes a development review highlighting success and opportunities.
What type of safety training is required?
All Mandatory OSHA training is provided at start of employment and followed up with regularly.
Can you describe how Techs work with and mentor younger techs?
On the job training and observation and then web/computer based training.
How does your shop get involved with the local community?
Job fairs and marketing.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We offer internships and will also all work release through the local Vo-tech.
Do you phone screen applicants before doing in-person interviews?
Yes, one phone screen before in person interviews.
What do your in-person interviews entail?
Face to face meeting with VP/GM and position manager. Small assessment to gauge understanding and facility walkthrough.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Drug Screening for all technicians since they need to operate vechicles.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
Yes, one hour test that is in the written variety. With schematics and question and answer.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
2-3 days.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
2-3 weeks
Refrigeration Technician
Pay Range: $26.00 - $32.00/hour
Wage range will depend on experience with Mobile Transport Refrigeration and Repairs
Truck Trailer and Body Repair
Pay Range: $25.00 - $30.00/hour
Wage is dependent on experience.
- Health Insurance Offered
- Blue Cross Blue shield Co pay for each visit single and family plans Can take effect 1 of the month after start date.
- Dental Insurance Offered
- Standard dental plan 1500 max 100% coverage preventative 80% minor (fillings) 50% major (crowns and extractions)
- Vision Insurance Offered
- Vision Benefits of America
- Retirement Plan Offered
- 401k With an employer match. Can start 6 months after start
- Sick Leave Offered
- Standard FMLA if eligible
- Vacation Offered
- all employees eligible at start for agreed upon vacation time. All employees start with 1 week and can earn more with time of service up to 4 weeks. Employees can also purchase 1 week of additional time.
- Paid Holidays Offered
- The following dates are Full Day Paid Days: New Year’s Day (January 1st), Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day. The following days are Paid Half Days: Good Friday and Christmas Eve.
- ST / LT Disability Offered
- Employee paid programs. Small employee amount for LT.
- Life Insurance Offered
- Can be purchased.
- Uniforms Offered
- Company provided via Cinta's
- Other Not Offered
Shop Talk
Top Shop Challenge: Does your shop help out any local schools? Share some of the things you do to help fuel the next generation.
Thermo King of Pittsburgh is dedicated in developing the knowledge base of our youth, as they are the future of our industry. We want to give opportunities to grow and advance in your give field. We offer internships and work release for High School students to help them get a jump start on their careers. We give them access to all the same resources that our employees have. We have many roles in our organization that allows a lot of different opportunities for people.
Top Shop Challenge: WrenchWay is conducting a technician pay survey because many believe the BLS data of $46k average pay is not reflective of the industry. Please comment on what someone at your shop can earn.
Our technicians can earn a base pay of 25-35 dollars depending on experience, with a total comp between 30-45 with all benefits built in. We also offer monthly incentives and 401k.
Top Shop Challenge: What is a goal for 2024 that your shop has as it relates to employing technicians?
We are looking to hire 2 technicians and convert the shop to a 4 day 10 hour work week for each technician. We understand that time with family and at home is valuable and this is a way we can help you achieve that. We feel your job will be enhanced with a quality work life balance.
Top Shop Challenge: With the parts shortages over the last couple years, give a shout out to a vendor or partner of yours that you can always rely o
Morgan Truck Body is the largest truck body manufacture in America. They have been manufacturing truck bodies (Dry Freight, Refrigerated and Stake/Platform) for over 71 years. Thermo King of Pgh. has been a distributor for over 32 years and is consistently in the top 5 in sales. Some of our local customers are: Pitt Ohio Express and Ward Trucking. For more information: www.morgancorp.com
Top Shop Challenge: Let's talk about shop meetings. How do you keep your team informed without having too many meetings?
Communication is paramount for the shops and all department success. The department leaders meet every Monday to review prior week results and talk about our wins and losses. We will also discuss the plans for the current week and what we need to achieve our goals. We also discuss any relevant company changes from the prior week or moving forward along with deadlines. It's paramount that we work together to help each other out and drive success and the feeling of togetherness.