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Under The Hood
Is the shop heated? Air conditioned?
Waste oil heaters above every bay Big Ass Fans for air circulation
What is the size of the team I’d be working with?
1 Service Manager 3 Service Advisors 4 Lube Techs 5 Line Techs 1 Shop Foreman
What are the shop hours and what are the shift timeframes?
7:30 a.m.-6:00 p.m. Monday through Friday, Saturday 8:00 a.m.- 4:00 p.m. , Closed Sundays Opening and closing shifts rotate
What tools does the shop provide that are available for all technicians to use?
Toyota Special Tools needed for specific jobs, on car brake lathe, latest alignment rack and diagnostic machine, computer diagnostic equipment, A/C machine
What type of break room facility is provided?
Conference room area with leather chairs, refrigerator/freezer, microwave. Vending machines available
How many bays does your shop have?
12 plus alignment rack
How many repair orders do you average per month?
1500
What is your parts ordering process?
special order parts paid in advance
What is your policy on side work?
No side work on site. No recruiting your own customers from our customer base.
Are there any other unique features of the work environment worth noting?
Service Manager has been with the company 10 years. Tenured management staff.
Do you offer any skills training or continuing education opportunities?
We have an onsite Shop Foreman who helps lower level techs to become higher level technicians. We pay for all factory training and travel to and from factory training sites. We pay for ASE's if you pass them.
Can you describe opportunities for career growth at your business?
We do not hold anyone back who wants to receive more training and advance. Frequently, technicians begin with us as lower level techs, receive some basic training and skills through working with our Shop Foreman. From there, they are sent to Toyota training in Cincinnati. Pay raises are given as more Toyota certifications, ranging from Certified to Master, are achieved.
Can you describe your performance review process?
Performance reviews completed as more training is acquired, or upon request by employee.
What type of safety training is required?
OSHA Safety and Hazmat training, lift training. Lift training is completed onsite on first day of employment.
Can you describe how Techs work with and mentor younger techs?
We do not have a formal mentorship process. This is mostly done by the Shop Foreman.
How does your shop get involved with the local community?
We sponsor local sports teams, the arts, and various events throughout the community.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We work with our local technician school, providing co-op opportunities for tech school students. We have a close working relationship with the head of the program.
Is there anything else you’d like to mention about career development and community?
We encourage honest communication about what you want from your career. We have a place for people who want to receive the highest levels of training and for people who want to focus more on maintenance.
Do you phone screen applicants before doing in-person interviews?
We do not screen before the interviews, but if we wish to move forward with your employment, we will call references listed on your application.
What do your in-person interviews entail?
We like to include several members of our staff when hiring new employees, to make sure it's a good fit for our tight knit crew. The interview includes a formal sit-down with our Service Manager, Shop Foreman, and Service Advisors. We usually do not require a second interview.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Drug screening performed before employment is made official.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
Within a couple of days
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
A couple of days to one week
Is there anything else you’d like to mention about your hiring process?
We are not intimidating! :)
B Level Technician
Pay Range: $29.00 - $31.00/hour
Pay plan includes hourly increases for production, pay based on the certifications, background and skill set
C Level Technician
Pay Range: $19.00 - $26.00/hour
Pay plan includes hourly increases for production, pay based on the certifications, background and skill set
Lube Technician
Pay Range: $16.00 - $19.00/hour
Pay plan includes hourly increases for production
Service Advisor
Pay Range: $50,000.00 - $70,000.00/hour
Bonuses for service contract sales, hours per R/O
A Level Technician
Pay Range: $31.00 - $36.00/hour
Pay plan includes hourly increases for production, pay based on the certifications, background and skill set
- Health Insurance Offered
- Available after 60 days of employment 50/50 employer/employee participation until one year of employment 80/20 employer/employee participation after one year of employment
- Dental Insurance Offered
- DENTAL BENEFITS THROUGH BLUE CROSS BLUE SHIELD OF TN: $1000 per person calendar year benefit maximum (In Addition to Preventive Care) Preventive Care – 100% coverage, 2 teeth cleanings, one x-ray per year, no deductible Basic Services – 80% after deductible ($50 per person). Sealants, Endodontics, Periodontics, Oral Surgery Major Services – 50% after deductible ($50 per person). Bridges, crowns, implants Orthodontic – not covered Cost: Ind. $28.03 EE/Spouse $56.06 EE/Child $52.56 Family $77.87 PRE-TAX DENTAL PAYROLL DEDUCTIONS: Single Coverage: $6.47 week / $14.02 semi-monthly Employee + Spouse: $12.94 week / $28.03 semi-monthly Employee + Children: $12.13 week / $26.28 semi-monthly Family: $17.97 week / $38.94 semi-monthly
- Vision Insurance Not Offered
- Retirement Plan Not Offered
- Sick Leave Not Offered
- Vacation Offered
- The Dealership believes that each regular, full-time employee should have a time of rest and relaxation each year. Vacation with pay is one of the ways we show our appreciation for your length of service and good work. Regular, full-time employees will earn vacation in accordance with the following schedule: Length of Continuous Service Paid Vacation After 1 year 1 week (5 days) After 3 years 2 weeks (10 days)
- Paid Holidays Offered
- The Dealership observes the following holidays for eligible full-time employees in all departments, excluding Sales: New Year's Day Independence Day Thanksgiving Day Christmas Day
- ST / LT Disability Offered
- The following plans are available to you through AFLAC and payroll deduction at Roberts Toyota: Short Term Disability – Covers your income should you become hurt or sick and unable to work. Covers maternity. Accident – Pays you for receiving treatment due to an injury on or off the job. Pays benefits for treatment, hospitalization, follow-ups, physical therapy, crutches and more. A few examples of covered accidents include car accidents, sprains, burns, cuts, children’s sports. Hospital – Pays you for hospitalization due to injury or illness (includes maternity). Pays benefits for doctor visits, emergency room visits, surgeries, hospitalization and more. Cancer – Cancer is one of the most expensive illnesses in the United States. Aflac can help with the family expenses by paying benefits upon diagnosis, chemotherapy, radiation, surgeries, hospitalization and more Critical Care & Recovery – Covers heart attacks, strokes, cardiac arrest, paralysis and coma. Pays benefits for diagnosis, reoccurrence, hospitalization, continuing care, ambulance and more. Aflac plans cost $6-$15 per week, depending on level of coverage chosen. You do not have to participate in the company’s major medical insurance to enroll in Aflac.
- Life Insurance Offered
- Our Life Insurance plan is with Blue Cross Blue Shield of Tennessee. LIFE INSURANCE BENEFITS: $25,000 life insurance benefits Cost: Individual employee coverage = $7.10 per month Dependent coverage = $1.40 per month LIFE INSURANCE PAYROLL DEDUCTIONS: Single Coverage: $1.64 week / $3.55 semi-monthly +Dependent Coverage: $1.96 week / $4.25 semi-monthly
- Uniforms Offered
- Employee and employer partial participation
- Other Not Offered
