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Under The Hood
Is the shop heated? Air conditioned?
Yes, our shop is temperature-controlled with in-floor heat and Macro air fans overhead to help keep you comfortable no matter what the weather is like outside.
What is the size of the team I’d be working with?
The range is between 5 - 25 (depending on the shift you work).
What are the shop hours and what are the shift timeframes?
We have 1st and 2nd shift available. We also offer 4-10s at some of our shops. Let us know if you're interested in learning more about flexible shift options.
What tools does the shop provide that are available for all technicians to use?
Most of our technicians have their own tools. Let us know if you need assistance or have additional questions about what we have available for all techs.
What type of break room facility is provided?
We offer modern break rooms and facilities (including private lockers). Break rooms have TVs, fridges, freezers, kitchenettes with coffee machines, etc.
How many bays does your shop have?
Our Twin Cities locations have 20 bays in South Saint Paul and 18 bays in Coon Rapids with a 6-bay body shop and paint booth.
How many repair orders do you average per month?
We average 500 repair orders/month.
What is your parts ordering process?
Parts are ordered through our online program, and are delivered directly to the service technician who placed the order when they are available.
What is your policy on side work?
We have a strict no moon-lighting policy. ****No outside work without manager permission.****
Are there any other unique features of the work environment worth noting?
Both of our Twin Cities metro locations are state-of-the-art and were built in 2018. They feature wifi-enabled systems, wash bays, a DPF cleaning room, and our Coon Rapids (north metro) location has paint booths and a frame repair system. Every technician gets their own laptop, and you can bring it home if you choose to complete extra training and advance your career! Our shops are environmentally friendly with high efficiency rollup and down doors in our drive-through write-up/diagnosis bay, and motion censored lighting in shared workspaces. When you work for Rihm Family Companies, you are joining an expanding business and will have access to all of the latest technology and training to advance your career.
Do you offer any skills training or continuing education opportunities?
Yes, we offer complimentary OEM certification training through PACCAR and Kenworth to all technicians. Each technician gets their own laptop and can use that for training and continuing education. We also offer onsite training rooms. All training and education are paid for by Rihm.
Can you describe opportunities for career growth at your business?
We empower you to be the best in your career. Our knowledge-based compensation program for technicians means you improve your skills and move through Rihm Kenworth's tech career path and Kenworth's Master Tech program. Combined, our program offers 6 levels and 7 product categories for advancement. Our career path is transparent so you can see where you are in the process and what you have the potential to do. Each step you complete means higher pay!
Can you describe your performance review process?
Rihm utilizes the Entrepreneurial Operating System to streamline operations and achieve our vision. Through Traction Tools, we efficiently manage projects, document processes, and conduct meetings. Every 90 days, managers hold "quarterly conversations" with their team members. During these check-ins, they discuss any areas where you may need support, gather your ideas for improvement, and address any issues that may need attention.
What type of safety training is required?
Safety is a very important topic in Rihm. We have online training that is allocated to all employees starting from when they are employed and also on as needed basis.
Can you describe how Techs work with and mentor younger techs?
Our Master Techs and lead technicians help train techs who are new to the career. We also have in-house trainers. If you have questions, there is always someone willing to help out and provide you with help and answers
How does your shop get involved with the local community?
At Rihm, we are committed to community involvement and giving back to the neighborhoods we serve. Our dedication to corporate social responsibility drives us to support a variety of local causes, charitable activities, and community events. Whether it's through volunteer work, charitable donations, or partnerships with local non-profits, Rihm is proud to make a positive impact in our community. We believe in building strong relationships and fostering community growth by actively engaging in projects that benefit our neighbors and enhance the quality of life in the areas where we operate. Join us in our mission to support and uplift our community as we continue to drive forward with compassion and commitment
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
Yes! Rihm provides scholarships to students pursuing post-secondary education in a heavy-duty diesel, trucking-related field to encourage youth to consider careers in trucking through the Minnesota Trucking Association Foundation. And Rihm provides internships for students in local school district programs, like the Twin Cities south metro Tri-District Career & College Readiness Program, allowing them to participate in meaningful work experiences and projects during their junior and senior years of high school.
Is there anything else you’d like to mention about career development and community?
The management of Rihm Family Companies invests heavily in the development of their employees. In addition to all listed above, we invite external speakers or trainers such as Willow Sweeney to work with our teams in all locations as often as possible.
Do you phone screen applicants before doing in-person interviews?
Yes. Our hiring manager or an HR representative will contact you to get to know you better and ask some preliminary questions. Typically, our phone screening takes about 15-30 mins.
What do your in-person interviews entail?
Our in-person interviews include an onsite tour. We would love to show you our shop and give you the opportunity to get to know your future team. During this stage in the process, we talk more technical. We will discuss your experiences, skillset and expertise. We will talk about the value you add to our team, and the value you get from us, as your employer. This gives you the opportunity to ask all the questions you might have regarding our company and working for Rihm! Our face-to-face interview typically take about 1hr to 2hrs at the most, depending on the position.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
All offers by Rihm Family Companies are contingent on passing the background checks and drug screening. In event of past mistakes, we are willing to give second chances and accommodations as we deem fit. We do not perform personality tests.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No, we do not.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
24 hours at the most
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
Approximately 1-2 weeks (depending on how quickly you work through the process).
Is there anything else you’d like to mention about your hiring process?
Drug testing can sometimes cause delays, but we will stay in contact with you to ensure you are updated and know what to expect.
Apprentice I - V
Pay Range: $21.72 - $27.50/hour
Additional pay based on certification. You have control over your future and how much you want to make at Rihm. Every certification and more training completed means a pay increase. Ask us about our career paths, including our own tech level progression, and Kenworth's Master Tech certification program.
Diesel Technician I - VI
Pay Range: $28.60 - $35.21/hour
Additional pay based on certification. You have control over your future and how much you want to make at Rihm. Every certification and more training completed means a pay increase. Ask us about our career paths, including our own tech level progression, and Kenworth's Master Tech certification program.
- Health Insurance Offered
- Medical - Traditional PPO United Health Care - UMR • Primary Care office visit $30 Copay, Specialist Office Visit $50 Copay • 80% Co-Insurance after deductible is met • Annual deductible: $1,000/single; $3,000/family • Annual out-of-pocket max in network: $4250/single; $8,500/family Please note: Working Spouse Provision: If your legal spouse has medical insurance offered through his or her employer, they are ineligible for coverage on the Rihm Medical Plan. UMR – United Health Care Medical - HDHP HSA • 80% Coinsurance after deductible is met • Annual deductible: $3,200/single; $6,400/family • Annual out-of-pocket max in network: $4,250/single; $8,500/family • Optional Health Savings Account *****Working Spouse Provision: If your legal spouse has medical insurance offered through his or her employer, they are ineligible for coverage on the Rihm Medical Plan. UMR – United Health Care
- Dental Insurance Offered
- Sun Life • Annual deductible: $50/single; $150/family • Free exam, cleaning, x-rays 1x/6 months • Children and adult orthodontia • $1,500 annual benefit max
- Vision Insurance Offered
- VSP • Exams, Lenses & Contacts: 1 per 12 months • Frames: 1 per 24 months. • Very little out of pocket costs. • Copay & allowance based on In- or Out-of-Network
- Retirement Plan Offered
- Principal • EMPLOYER MATCH! • Increase/decrease at any time. • Employer match begins at time of plan entry. • Annual limit up to $23,000 in 2024; exceptions apply. • Over Age 50 – Catchup Limit is $7,500 in 2024. 401(k) Roth
- Sick Leave Offered
- Included in our PTO (Vacation) package
- Vacation Offered
- Years of Service Accrual per pay Annual Hours Annual Days Hire thru 4th Year 4.92 128 16 5 – 9 Years 6.46 168 21 10 – 14 Years 7.38 192 24 15+ Years 8.00 208 26 New hires begin accruing immediately! *This policy is compliant with the Minnesota Earned Sick and Safe Time (ESST) legislation.
- Paid Holidays Offered
- 6 days paid holidays
- ST / LT Disability Offered
- Short Term Disability Sun Life • EMPLOYER PAYS 40% OF MONTHLY PREMIUM • Weekly benefit of 60% of weekly salary • Maximum benefit $1,000 • Benefit duration up to 11 weeks Long Term Disability Sun life • 100% EMPLOYER PAID! • Monthly benefit of 60% of monthly salary • Maximum benefit of $10,000/month
- Life Insurance Offered
- Sun Life • 100% EMPLOYER PAID! • Employee: 1x annual salary, up to 50,000 • Benefit decreases at age 65
- Uniforms Offered
- DRESS CODE GUIDELINES Tops Cintas supplied/laundered long sleeved shirt Bottoms Cintas supplied/laundered black pants (no shorts allowed) Outerwear Cintas supplied/laundered jacket Hats APPROVED  Rihm approved baseball hat, provided by manager. Must be clean and forward facing.  Rihm approved winter stocking hat, provided by manager. Not Allowed  Anything but approved Rihm supplied hats. Shoes APPROVED  Safety shoes REQUIRED. This position qualifies for the Red Wing Safety Shoe Program discount and payroll deduction option. Not Allowed  All non-safety shoes/boots Care Laundry provided by Cintas.
- Other Offered
- ADDITIONAL BENEFITS Employee Assistance Program Rihm Family Companies offers an Employee Assistance Program to support employees and their families. Confidential support. No cost. 800.460.4374 | www.compsych.com State & Federal Advocacy Benefits (FEDLogic) RFC has partnered with FEDLogic to provide state and federal benefits information and advocacy to employees and their families. This service is confidential and free. Reasons to call: You’ve reached or are approaching Medicare age and need to learn more; You’re approaching retirement age and want to learn more about your social security benefits; you or a household member has been diagnosed with a major illness; you have a child with a disability or born prematurely, you’ve lost a spouse, need assistance navigating Medicaid, Marketplace or COBRA, need assistance exploring alternative healthy avenues based on your income, or you are currently on Dialysis (ESRD). Online Will Preparation To protect your assets and loved ones, you can go online to create and download a will. Go to www.estateguidance.com, an easy-to-use secure website for step-by-step guidance, and a glossary of legal definitions. Claimant Support Services Access to no-cost, objective financial planning, legal information, and emotional support. PERKSPOT Online access to discounts for everyday business and personal purchases, leveraging the purchasing power of some of the largest employers in the US. Best of all, it’s at NO COST TO YOU. Shop for a variety of coupons and deals from everything from apparel, movie tickets, food, electronics, home services, education, pets, etc. https://cottinghambutler.perkspot.com
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