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Under The Hood
Is the shop heated? Air conditioned?
No, not air conditioned or heated
What is the size of the team I’d be working with?
For the Shop we currently have 20: 17 techs, 2 painters, 1 Shop utility. For the Field we currently have 55 and are continuing to grow.
What are the shop hours and what are the shift timeframes?
Shop Hours: 5:00am-4:00pm. Some employees work 8,10, and 11 hour schedules
What tools does the shop provide that are available for all technicians to use?
We provide a basic toolkit that consists of everything you need that is issued on an individual level. In the shop for everyone to share we have a tool cage which can provide next level tools to complete jobs - software systems, testing kits, specialty sockets, and all other specialty tools.
What type of break room facility is provided?
The building offers a shared lunchroom which includes tables, vending machines, refrigerators, microwaves, a popcorn machine and a coffee/espresso machine
How many bays does your shop have?
16 Bays
How many repair orders do you average per month?
200+ in the Shop
What is your parts ordering process?
A technician has an excel workbook that they enter work orders and parts required to complete a job. The workbook is emailed to a shared inbox at the parts department to service accordingly. The Parts Dept will deliver the requested parts to the shop techs every hour.
What is your policy on side work?
.
Are there any other unique features of the work environment worth noting?
We have a Battery Room - specifically designed room for testing and repairing industrial batteries.
Do you offer any skills training or continuing education opportunities?
Raymond West offers internal trainings as well as tuition reimbursement and loan repayment for continuing education.
Can you describe opportunities for career growth at your business?
Everyone all the way up to our Regional Directors of Service started in a van and were promoted. Apprentices grow into Field Service Technicians who have the opportunity to grow into Team Leads to Service Supervisors to District Service Managers to Regional Service Managers to Directors of Service. We're currently looking to add a path for career growth for those individuals who do not want to take a leadership route.
Can you describe your performance review process?
Raymond West provides annual reviews which will also include merit increases.
What type of safety training is required?
Raymond provides: - Operator Safety Training - Aerial Lift Safety Training (Mobile Elevating Work Platform) - E-Learning 1 year and E-Learning 3 year Raymond Safety Certification - Blocking and Chaining Safety Training - Safe driving E-Learning Course
Can you describe how Techs work with and mentor younger techs?
Apprentice Technicians shadow veteran technicians to get a better understanding of how to complete repairs, handle questions from customers, do paperwork, etc.
How does your shop get involved with the local community?
The two most publicized events are: - Pink Pallet Jack Auction: Raymond auctions off a Pink Pallet Jack to the highest bidder and all proceeds go to breast cancer awareness organizations - Operation Santa's Supply Chain: Raymond employees purchase and build new bicycles to donate to children during the holidays as well as contribute to other toy and food drives
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We enjoy doing classroom presentations as well as offer early employment to students to work part-time in our facility while they finish their schooling.
Do you phone screen applicants before doing in-person interviews?
We do video interviews before doing in-person interviews.
What do your in-person interviews entail?
In-person interviews entail diving into your background, learning a little more about your mechanical aptitude, personality and skillset.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Yes
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
Yes it's a mechanical aptitude assessment that takes approximately 10-15 minutes that can be completed on a computer.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
Within 1 week
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
2 weeks or less
Technician Compensation
Pay Range: $21.00 - $37.00/hour
Raymond West has built a pay chart which breaks down compensation based on the position, location, experience, and trainings completed. We also provide a bonus program, merit increases, profit sharing, and referral program to add more to our already competitive wages.
- Health Insurance Offered
- Effective after 30 days Provider: Blue Cross Blue Shield or Kaiser
- Dental Insurance Offered
- Effective after 30 days Provider: Delta Dental of Indiana
- Vision Insurance Offered
- Effective after 30 days Provider: VSP
- Retirement Plan Offered
- 401k with employer match
- Sick Leave Offered
- Personal time off can be used for sick leave 3 weeks accrued 0-4 years of service 4 weeks accrued 5-14 years of service 5 weeks accrued 15+ years of service
- Vacation Offered
- Personal time off can be used for vacation 3 weeks accrued 0-4 years of service 4 weeks accrued 5-14 years of service 5 weeks accrued 15+ years of service
- Paid Holidays Offered
- 7 paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day, floating holiday to be used toward Christmas Eve or New Year's Eve *All veterans receive Veterans Day as a paid holiday
- ST / LT Disability Offered
- Available through Unum Employer provides long term disability coverage, up to 60% ($5,000/month) Short term disability provided to employees not covered under state short term disability
- Life Insurance Offered
- Employees can elect up to 5x salary coverage More information regarding dependent life insurance available upon request
- Uniforms Offered
- Company provided and laundered
- Other Offered
- - 4 day / 10 hour schedule available - Employee Assistance Program - Voluntary Benefits: Critical illness, accident, hospital indemnity, legal services, identity theft protection, pet insurance - Flexible Spending Account (FSA) - Health Spending Account (HSA) - Prescription Savings Solutions - Express Scripts (for Anthem Plans) - Paid training
